Website Terms of Use

Version 2.0, as at July 2023

Status disclosure is a site operated by Credo Capital Limited (Credo or we). Credo is registered in England and Wales under company number 3681529 whose registered office is at York Gate, 100 Marylebone Road, London, NW1 5DX, United Kingdom. Credo is authorised and regulated by the Financial Conduct Authority in the United Kingdom, as well as being regulated by the Financial Sector Conduct Authority in South Africa.

If you are accessing this site in the United Kingdom, please note that the information contained on this site has been issued by Credo. The information on this site is not intended for publication to, directed at, nor for use by residents outside the United Kingdom or South Africa, if such publication, direction or use would be contrary to local law or regulatory requirements and Credo would accordingly not be able to provide any services to any person in such circumstances. You are responsible for satisfying yourself that you may lawfully access this site.

Site terms

These terms govern your use of this site and by accessing this site you agree to be bound by them. Please note that if you are an existing Credo customer, these terms will apply in addition to those contained in your agreement with Credo. All Credo products and services are also subject to separate terms and conditions which govern their use. We can change these terms of use at any time without notice by updating this posting and your continued access to or use of this site will mean that you accept any such changes.

Use of site

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must leave this site immediately.

We may stop your access to or use of this site for any reason, including without limitation where we believe that you have not acted in accordance with the terms of use.

Information not recommendation

The content included in this site is provided for personal use and information purposes only and should not be construed as an invitation, offer, or recommendation, to buy or sell any investment or to engage in any other transaction, or to provide any investment advice or service.

This site may include forward-looking statements that are based upon current opinions, expectations and projections. We have no obligation to update or revise any forward-looking statements. Actual results could differ materially from those anticipated in the forward-looking statements.

No warranties

Although we have taken all reasonable care to ensure that the information provided on this site is accurate, some information may be incorrect, incomplete or out of date.

Nothing contained on the site is investment, legal, tax or other advice and is not to be relied on in making an investment or other decision. You should obtain your own professional advice before making any investment decision..

No liability

The internet is not a completely reliable transmission medium and there may be arbitrary delays and omissions in the provision of services or site accessibility. We will not be liable for any damages or loss arising out of, or in connection with your use or inability to use this site, any error, omission, defect, computer virus or system failure, the access of, use of, performance of, browsing in or linking to other sites from this site. This means that we are not legally responsible for any money you lose (or other forms of loss) in connection with how you use the site, or how the site works.

Whilst endeavouring to ensure availability of this site 24 hours a day, we may at any time and without notice, temporarily or permanently suspend or limit access to the site or any part of it. We will not be liable for any loss or damage suffered by you or anyone else as a result of this site not being available.

We accept no responsibility for information or software provided by other sites which may be accessed by hypertext link from these pages and we are not responsible for the maintenance or availability of such pages or the information or software which they contain.

We undertake to comply with our obligations under the Financial Services and Markets Act 2000 (the Act) and any disclaimers contained on this site do not operate to exclude or restrict our duties or liabilities under the Act or any other applicable legal or regulatory authority.

US residents

If you are a resident in the United States of America (the US) or you are otherwise regarded as a US person pursuant to the Securities Act of 1933 and you are not an existing client of Credo, then you may not access this website. Credo is not registered with the Securities Exchange Commission (SEC) in the US and accordingly does not hold itself out generally to the public in the US as an investment adviser and does not solicit for business in the US. Credo is entitled to have a limited number of US clients based on it complying with the relevant exemptions from registration with the SEC. If you are an existing client or you are unsure whether you are a US person, please contact your Relationship Manager or send your query to

Swiss residents

To the extent that this website contains information regarding collective investment schemes that are not authorized for distribution in Switzerland, such collective investment schemes may not be offered or publicly distributed in Switzerland.

The information on this website is only aimed at qualified investors according to Swiss law which include:

  1. banks, securities dealers, fund managers and asset managers of collective investment schemes (including their clients with whom a written asset management agreement is in place),
  2. insurance companies,
  3. public corporations and pension funds with professional treasury operations,
  4. companies with professional treasury departments,
  5. high-net-worth individuals (i.e. private investors who have, prior to accessing this website, confirmed in writing to Credo that they possess net financial assets of at least CHF 2'000'000); and
  6. independent asset managers and investors who have entered into an asset management contract in writing with an independent asset manager to the extent that the asset manager is subject to the Swiss Money Laundering Act and to a code of conduct of a professional organisation which is recognized as a minimum standard by the Swiss Financial Markets Supervisory Authority (FINMA) and that the asset management agreement is in accordance with the recognized guidelines of a professional organization.

If you are not a qualified investor, you may not access this site.

Call recording

Relevant telephone calls are recorded in accordance with our regulatory obligations. This means that all telephone calls to Credo landlines which relate to the reception, transmission and execution of your orders are recorded. Most calls to Credo mobile phones between a client or potential client and a Credo employee, self-employed consultant or contractor are recorded.

Your queries

If you wish to contact Credo, please refer to the ‘Contact’ link which can be found in the top right corner of each page of the site.

Treating Customers Fairly

Customer Statement

At Credo we are committed to offering our customers the highest possible standard of service and have accordingly incorporated the FCA's concept of 'Treating Customers Fairly' into our mission statement.

We recognise that we have as much to gain as you, our customers, when we look after your best interests and treat you fairly in all aspects of our dealings with you and so we are stating our commitment to you on this site.

Our commitment to you

  • To provide you with clear information about the products and services we offer you, including fees and charges;
  • To ascertain your individual needs, preferences and circumstances before recommending a product to you or investing in a product for you;
  • To deal openly and in a timely manner with your queries;
  • To meet or speak with you on a regular basis;
  • To only recommend products and services that we believe are suitable or appropriate for you;
  • To manage conflicts of interest fairly, both between ourselves and our customers and between customers themselves;
  • To encourage you to ask if there is anything that you don't understand;
  • To encourage you to give us feedback (whether positive or negative) on our services; and
  • To give you access to a formal complaints procedure should you become unhappy with our service.

How you can help us

You can assist us to provide you with the products and services that are suitable for you by:

  • providing us with information relating to your financial position, knowledge, experience, understanding of risk and personal background to enable us to offer you tailored products that are suitable or appropriate for you;
  • informing us of any changes to your financial or personal information, in a secure manner, to ensure that we keep our records up to date;
  • letting us know if there is any aspect of our service, or of a product we have discussed or recommended that you don't understand or you are not happy with; and
  • telling us if you think there are ways we can improve our service.


Should you have any comments (positive or negative) regarding the implementation of our commitment to you or any service that we provide to you (or you have any question) please tell us by contacting your relationship manager and/or send your comments to

Complaints Policy & Procedures


Credo’s intention is always to provide all clients with the highest quality of service and to act in their best interests at all times. Occasionally, however, a client may feel they have a cause for complaint regarding the service, or part of the service, provided, or failure to be provided, by Credo. This summary outlines who is an ‘eligible complainant’ and the process and timeline that Credo will follow when dealing with any complaint brought by a client.

Financial Conduct Authority and Financial Ombudsman Service

Credo Capital Limited (FRN: 192204) (Credo) is authorised and regulated by the Financial Conduct Authority (FCA).

As part of its statutory obligation, the FCA has established the Financial Ombudsman Service (FOS) which has the power to consider, arbitrate and settle complaints between FCA authorised firms and an ‘eligible complainant’ where the parties have been unable to resolve the matter themselves, or a client is not satisfied with the way in which a firm has dealt with the client’s complaint.

Only complaints by persons (or on behalf of persons) who are ‘eligible complainants’ (as defined by the FCA) may be made to the FOS. Not all clients would accordingly be able to make a complaint to the FOS, i.e. clients who are categorised as professional or eligible counterparties are generally not regarded as being ‘eligible complainants’, which for the purposes of the type of businesses that Credo carries on, are the following persons:

  • a consumer; or
  • a micro enterprise (an enterprise that employs fewer than 10 persons and has a turnover or annual balance sheet that does not exceed €2m); or
  • a charity which has an annual income of less than £6.5 million at the time the complainant refers the complaint to Credo; or
  • a trustee of a trust which has a net asset value of less than £5 million at the time the complainant refers the complaint to Credo.

If you have a complaint, please advise us at the following address:

Compliance Monitoring
Credo Wealth
8-12 York Gate
100 Marylebone Road
London NW1 5DX
Tel: 020 7968 8300

To enable us to resolve your complaint as quickly as possible, please provide us with the following information:

  • the name, address, contact phone number and email address of the complainant; or
  • the name and address of the organisation you represent, if you are making a complaint on behalf of an eligible complainant as well as the name and contact details of the person at the organisation who is making the complaint on behalf of an eligible complainant; and
  • the account number or other reference for the account that the complaint relates to; and
  • details of the complaint, including relevant references and dates.

Time Limits for Handling Complaints

Once we receive a complaint we will endeavour to resolve it as fairly and as quickly as possible, either informally or formally.

Informally Resolved Complaints

If a client makes a complaint to us that we are able to resolve informally within three business days of the complaint being received, we will do so. In that event, we will issue a Summary Resolution Communication (SRC) to the complainant which will include the following content which has been prescribed by the FCA:

  • A statement that Credo considers the complaint to be resolved;
  • A statement that the complainant may refer the complaint to the FOS if they subsequently decide that they are dissatisfied;
  • The website address for the FOS and comment that further information is available there; and
  • Whether Credo consents to waive the six-month time limit for referring the complaint to the FOS.

Formally Resolved Complaints

Where we are unable to resolve the complaint informally we will follow the formal ‘eight-week process’, as follows:

  • We will promptly issue a written acknowledgement of the complaint after receipt or failure to resolve it informally (the Date of Receipt), stating that the complaint has been received and is being dealt with or that we have been unable to deal with it informally and it will be dealt with formally;
  • Thereafter, we will keep the complainant informed of the progress of the complaint including the steps taken to resolve the complaint;
  • Within eight weeks of the date of Receipt, Credo will issue a written ‘final response’ to the complainant which;
    • accepts the complaint and, where appropriate, offers redress or remedial action; or
    • offers redress or remedial action without accepting the complaint; or
    • rejects the complaint and gives reasons for doing so;
    • encloses a copy of the FOS's standard explanatory leaflet;
    • provides the website address of the FOS;
    • informs the complainant that if they remain dissatisfied with the Company's response, they may now refer the complaint to the FOS and must do so within six months; and
    • indicates whether, or not, Credo consents to waive the relevant time limits.
  • If at the end of the eight-week period, Credo is not yet in a position issue a ‘final response’, it will send a written response to the complainant which;
    • explains why Credo is not in a position to make a final response and indicates when it expects to be able to provide one;
    • informs the complainant that they may now refer the complaint to the FOS;
    • indicates whether, or not, Credo consents to waive the relevant time limits;
    • encloses a copy of the FOS standard explanatory leaflet; and
    • provides the website address of the FOS.
  • If Credo is unable to issue a final response or it does so, but the complainant is not satisfied with the final response, the complainant has six months to refer the matter to the FOS.

Further information about the FOS may be obtained from;

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

Telephone: 020 7964 1000 (Open 9am-5pm Monday-Friday)

MIFIDPRU 8 Disclosures

Credo Capital Limited MIFIDPRU 8 Disclosures
31 December 2022



The Investment Firms Prudential Regime sets out requirements for investment firms to disclose additional information relating to their risk management approach, capital adequacy, remuneration approach and board diversity. This represents an evolution from its predecessor regime, the Capital Requirements Directive (“CRD”) and Capital Requirements Regulation, usually referred to together as CRD IV and is intended to help enable stakeholders, including investors and counterparties to make informed decisions about their relationship with Credo Capital Limited (“Credo”) on the basis of the harm that Credo may pose to customers and markets. This supports effective market discipline and facilitates constructive engagement by all stakeholders.

This information is known as Credo's “MIFIDPRU disclosures” and is intended to contain an overview of the following aspects of Credo as at 31 December 2022:

  • Risk management objectives, policies and processes for managing material risks identified through the course of assessing Credo’s Own fund requirements (MIFIDPRU 4), Concentration risk (MIFIDPRU 5) and Liquidity (MIFIDPRU 6);
  • Internal governance arrangements and a summary of the policy promoting diversity in Credo’s management body and its application;
  • Own Funds and Own Funds Requirements, including its K-Factor and Fixed Overheads Requirements; and
  • The key characteristics of Credo’s remuneration policy and practices and specific quantitative information in support of this.

Scope of Application

Credo is subject to the Investment Firms Prudential Regime (“MIFIDPRU”) which was introduced in the United Kingdom (“UK”) on 1 January 2022 and seeks to address specific risks that investment firms face in a more appropriate and proportionate manner than the previous rules which were based on regulatory standards for large banks.

As a UK based investment firm, undertaking activities within the scope of the UK Markets in Financial Instruments Directive (“MIFID”), Credo is subject to the rules and guidelines codified in the prudential sourcebook for MiFID investment firms, MIFIDPRU, which forms part of the Financial Conduct Authority (“FCA”) Handbook.

The MIFIDPRU disclosures set out below are provided solely in respect of Credo which is a non-SNI (Small and Non-Interconnected) MIFIDPRU investment firm.

Frequency of Disclosure

This disclosure is subject to review and update at least annually. Regulatory capital requirements and firm-level own funds set out within this disclosure reflect Credo’s position as at 31 December 2022. Other disclosures covering Credo’s approach to assessing the adequacy of its own funds are based on Credo's Internal Capital Adequacy and Risk Assessment (“ICARA”) approved on 27 September 2023.

Board Approval

These disclosures were approved for publication by Credo's Board (the “Board”) on 29 September 2023. The Board has verified that the disclosures are consistent with formal policies and are satisfied with the adequacy and effectiveness of the risk management arrangements.


The information contained in this document has not been audited by Credo’s external auditors, does not constitute any form of financial statement and must not be relied upon in making any judgement concerning Credo.


Regulations permit the omission of one or more of the required disclosures if that information is immaterial. A disclosure is deemed to be material if the omission of that information would likely change or influence the assessment or decision of a user relying on that information for the purposes of making economic decisions. Where a disclosure is considered to be immaterial, this has been stated.

Company Background

Credo is a company incorporated in England (company number: 03681529) with its registered office at 8-12 York Gate, 100 Marylebone Road, London NW1 5DX and website Credo is an independent wealth management business that has been in existence since 1998 and employs just under one hundred employees. Credo has assets under custody in excess of £4.5bn (£1.3bn of which is under management), represented by over 7,500 client accounts. Credo is FCA authorised (FRN: 192204) and is regulated in South Africa by the Financial Sector Conduct Authority (“FSCA”) (FSP: 9757).

Credo undertakes the regulated activities of Managing investments, Dealing in investments as agent, Advising on investments (except on Pension Transfers and Pension Opt-Outs), Safeguarding and administration of assets, Arranging safeguarding and administration of assets, and Arranging (bringing about) deals in investments. Credo is a wealth management business which provides investment services (i.e., trading, platform, and asset management services) to individual and corporate, retail and professional clients, as well as to other regulated Financial Intermediaries (“FIs”).

Credo offers both bespoke and model discretionary asset management services. Its clients can invest through individually managed equity and bond bespoke and model portfolios or through multi-asset model portfolios, which offer a selection of carefully chosen best-of-breed funds. When suitable, Credo also offers an AIM IHT model portfolio to clients. All underlying securities within these portfolios are considered vanilla instruments (developed market listed equities and corporate bonds, listed UCITS ETFs and UCITS funds). Credo also offers investments through three of its own UCITS Irish Collective Asset-management Vehicle funds. Credo’s aim is to protect and enhance its clients' wealth.

Credo also provides its clients with global discretionary, advisory as well as execution-only trading services and uses the clearing and custodian facilities of industry leaders. Credo operates a fully disclosed, Model B arrangement with its primary custodians, Pershing Securities Limited (“PSL”) and with Pershing (Channel Islands) Limited (“PCI”). This means each client and their assets are fully identified in PSL and PCI’s books and records and they are recognised as the beneficial owner of those assets which are fully segregated from PSL and PCI’s own assets. In addition, Credo utilises PSL and PCI as its settlement agent so that once a trade has been matched (for settlement purposes), PSL and PCI adopts the counterparty risk.

In addition, Credo offers platform services to FIs, such as wealth managers and financial advisory firms looking for a trusted partner for trading and settlement and to arrange custody facilities. The FIs remain responsible for complying with all FCA requirements, including suitability and appropriateness as well as compliance with PROD in respect of their Underlying Clients (“UCs”) and, where appropriate, Credo will apply simplified due diligence to the FI and the UCs or it will rely on the FI to carry out customer due diligence on the UCs. Credo carries out its own Enhanced Due Diligence (“EDD”) checks, when appropriate. Although the platform services have been provided to South African FIs for some time, the provision of these services to FIs outside of South Africa (primarily in the UK) has grown since the inception of that business in 2014.

Governance Arrangements


The Board of directors of Credo comprises Charles van der Merwe, Roy Ettlinger, Alan Noik, Debra Chalmers, Deon Gouws, Rupert Silver, Jarrod Cahn and Gareth Crosland.

Credo is committed to ensuring that its clients, employees and suppliers/contractors are all treated equally and protected from discrimination. This commitment is enshrined in Credo’s Equal Opportunities Policy, which reflects the principles of the Equality Act 2010 and describes how Credo seeks to create diversity within its business by providing equal opportunities to all staff within an inclusive work environment. This commitment is not only important to the culture of Credo and to each director as individuals, but it is also crucial to Credo’s ability to serve its clients and grow its business. Credo recognises the benefits of having individuals with diverse backgrounds, experience, and viewpoints on the Board for the different perspectives and unique contributions they provide. Board appointments are based on an individual’s knowledge, skills, experience, performance, and other valid role-related requirements.

The Board is responsible for ensuring that the systems and controls implemented satisfy the applicable legal and regulatory framework which Credo operates under. The Board meets annually to review the management information relating to the conduct of the business and to assess the current and emerging risks faced by the business, although the Executive Committee (“Exco”), which is comprised of all the directors of the Board (save for Jarrod Cahn) meets on a weekly basis and operates as Credo’s management body. The Board has delegated its authority to the Exco to carry out all of its functions and to exercise all of its powers where a formal resolution is not required, although the Board will set Credo’s strategy, objectives and overall direction and will oversee and monitor the Exco’s decision-making.


In addition to the Board, the following sub-committees have delegated authority to oversee more specialised activities, with their main responsibilities set out below:

  • Executive Committee
    • Considering any risk-related matters in its weekly meetings;
    • Defining Credo’s risk tolerance (i.e. its appetite for risk) as detailed in the ICARA document; and
    • Reviewing the monthly liquidity calculation and management accounts.
  • Operating Committee
    • Managing the general day-to-day operational management of the matters delegated to it, including, but not limited to:
      • devising and implementing improvements to controls, procedures and associated documentation;
      • ensuring policies and culture are appropriately implemented within Credo;
      • ensuring employees are aware of their responsibilities, accountabilities and relevant policies and procedures, and
      • fostering a culture within Credo which emphasises and demonstrates the benefits of a risk-based approach to the internal control and management of Credo.
  • Investment Committee
    • Overall governance of Credo’s investment offering.
  • Compliance Committee
    • Managing the day-to-day compliance activities delegated to it by the Board.
  • Risk Committee
    • Although Credo's Board remains ultimately responsible for the identification, measurement, management, and mitigation of risk, it has chosen to delegate its day-to-day risk management activities to the Risk Committee (“Riskco”).

Senior Management and how SMCR is applied within Credo

The Credo senior manager functions (as described in the FCA Handbook) are performed by those persons holding the positions noted in the list below as recorded in the UK FCA Register.

Each individual has been assessed by Credo as competent to discharge their role as described under the UK Senior Manager and Certification Regime (“SM&CR”).

Senior Management Function Name Position
SMF 3, SMF 9 Roy Ettlinger Chairman*
SMF 1, SMF 3 Charles van der Merwe Chief Executive Officer
SMF 3 Alan Noik Director: Private Clients
SMF 3, SMF 16 & SMF 17 Debra Chalmers Director: Legal and Compliance
SMF 3 Deon Gouws Chief Investment Officer
SMF 3 Rupert Silver Director
SMF 3 Jarrod Cahn Director
SMF 3 Gareth Crosland Chief Financial Officer
(*) 2 other external directorships

Risk Management Objectives and Policies

Risk Management Principles

Credo’s principles of risk management are designed to accomplish the following objectives:

  • Provide a coherent foundation for effective management of key risks, including liquidity, counterparty, compliance, market, financial crime and operational and security.
  • Identify emerging risks to Credo, mitigate these risks on a timely basis and maintain satisfactory capital levels to ensure that Credo’s sustainability on a stand-alone basis is always maintained.
  • Implement sound risk management practice into Credo’s accounting and financial reporting process.

Risk Management Framework

The key components of risk management within Credo are:

  • Risk identification;
  • Risk assessment;
  • Risk control and remediation;
  • Risk monitoring; and
  • Risk reporting.

Risk Management is a responsibility of all employees with specific risk responsibilities being allocated to different groups and levels of employee seniority within Credo. Risk management is not a stand-alone discipline but requires integration with existing business processes such as business planning, to provide Credo with the greatest benefits.

Risk Management encompasses the culture, processes and structures that are directed towards realising potential opportunities whilst managing potentially adverse effects, which involves the following key steps:

  • Communicate and consult
  • Establish the context
  • Identify risks
  • Analyse risks
  • Evaluate risks
  • Deal with the risks
  • Monitor and review

The Risk Register and Incident Log

Credo maintains a Risk Register that contains key risks faced by Credo, based on an enterprise-wide risk assessment. The Risk Register is a living document and is reviewed at quarterly Riskco meetings.

In addition to the Risk Register, Credo maintains an incident log. Incidents are logged by staff and reviewed by the Risk Officer and Head of Operations on a weekly basis. The purpose of recording incidents is to ensure that when something does go wrong, the information is captured so that the seriousness of the issue can be assessed. This allows the Riskco to track the specific actions required in order to address any underlying cause and prevent recurrence.

Risk Assessments

Credo undertakes annual enterprise-wide risk assessments to identify and assess the risks faced by the business from operational, strategic, and regulatory perspectives.

Risk Appetite

Risk appetite defines the risks that the business is willing to accept in pursuit of its strategic objectives. The risk appetite statement reflects the business strategy and all business activities, capacity to take on risk, the resources and technology required to manage and monitor risk exposure, and defined risk tolerances measured on both a quantitative and qualitative basis.

The overall risk appetite of Credo is low.

The risk appetite statement is an expression of how much risk Credo is willing to take. Some risks must be taken, but these are managed to prevent unnecessary risk taking. Other risks must be avoided such as harm to clients or failure to comply with relevant regulation.

The Board has the ultimate responsibility for the development of appropriate strategies, systems, and controls for the management of risks within the business. The risk appetite statement is reviewed at least annually, or more often as deemed appropriate, as part of the ICARA review process and approved by the Board. This is to ensure that Credo’s risk appetite continues to be aligned with its objectives.

Apart from the internal controls implemented, this low-risk appetite is also reflected in the services Credo offers, which are investment services (i.e. trading, platform, and asset management services) to retail and corporate clients, largely in lower risk jurisdictions, and platform services to FIs which are authorised and regulated in the UK, as well as FIs which are regulated outside of the UK.

Risk Profile

The table below offsets out some of the risks that Credo is exposed to:

Key Risks Risk Types
Financial Credit risk
Market risk
Capital and liquidity risk
Operational Duties to customer risk
Employment practices & workplace safety risks
Regulatory risk
Financial crime risk
IT risk
Complaints or claims
Fraud / Unauthorised payments
Unsuitable management of client portfolios
Strategic Business and strategic risk
Other Concentration risk
Reputational risk
Conduct risk
Supplier risk
Group risk


The ICARA is a process of ongoing identification, monitoring, and mitigation of the harms that a firm may pose to itself, its clients and the markets it operates in from both its ongoing business operations and those that may arise from winding down its business. It is also intended to identify the amounts and spread of types of capital and liquid assets considered adequate to cover unmitigated harms that Credo may cause itself, its clients, and the markets it operates in.

Outputs from these activities support Credo’s assessment of the adequacy of its capital and liquidity. The ICARA is used within the business to support decision-making processes, identify potential risk exposures, and implement appropriate mitigants. Should business plans or significant re-positioning of Credo's business model or activities require it, interim reviews will be undertaken.

Key Harms and Risks

MIFIDPRU 8.2.1 requires Credo to disclose its risk management objectives and policies for the categories of risk addressed by:

  1. MIFIDPRU 4 (Own funds requirements);
  2. MIFIDPRU 5 (Concentration risk); and
  3. MIFIDPRU 6 (Liquidity).

Key Harms and Risks identified within MIFIDPRU 4 – Own Funds Requirements

The ICARA process is linked to Credo’s overall risk management, business planning and capital management, with each of these components informing the others. Capital planning takes place annually together with Credo’s financial forecasting process. The ICARA process allows Credo to determine its Own Funds Threshold Requirement and Liquid Assets Threshold Requirement, and therefore determine how Credo meet its Threshold Conditions.

Credo has identified and assessed the following categories of risk within its assessment of the own funds requirements:

Operational Risk

Operational risk is the risk of loss or negative impact to Credo resulting from inadequate or failed internal processes, people and systems or from external events and reflects the risks that inherently arise from Credo’s operations.

Operational risk covers a broad set of risks which includes:

  • Operational delivery - Risks arising from the delivery of Credo’s business operations including failures in its customer and fund-level transactions e.g., transaction capture, those associated with the use of vendors and suppliers, unclear or untimely internal communication, fund accounting errors and change programme risks.
  • Duties to customers - Risks arising from the failure to ensure fair, impartial and suitable treatment of customers, including misleading customer communication and investment compliance breaches.
  • Financial crime - Risks arising from internal and external financial crime, including bribery and corruption, fraud, money laundering and terrorist financing, embargos/sanctions and market abuse.
  • Information security - Risks arising from losses of sensitive information, including cybersecurity, unauthorised and inappropriate access and information asset security.
  • Technology failure - Risks arising from significant failures of technology.
  • Business disruption - Risk of business disruption that adversely impacts Credo’s staff, clients and/or processes, e.g. impacts due to property damage.

When operational risk events occur, they carry the potential for harm to one or more of Credo’s own clients, the markets it operates in, as well as to its business performance, operations and reputation.

Risk appetite statement: Credo has a low appetite for operational risk but recognises that Credo must accept some operational risk, because it is impossible to eliminate it entirely. Credo strives to maintain a regime of operational efficiency, continuity of service and reliability which matches Credo’s commitment to minimising harm to clients, the integrity of the market and loss to Credo.

Business and Strategic Risk

This is the risk that Credo cannot compete effectively, becomes unviable, or that the business strategy being pursued is inappropriate or incomplete. This includes risks related to market dynamics, business strategy and business performance. Typically, strategic risks would affect the revenues and/or profitability of Credo or result in opportunity costs which are not directly mitigated by capital.

Risk appetite statement: Credo will always seek to be well capitalised. The Board has agreed that Credo should hold sufficient excess capital above its minimum regulatory capital requirement, which will enable it to withstand stress events and provide security for clients and market counterparties in the event of a wind down.

Key Harms and Risks identified within MIFIDPRU 5 – Concentration Risk

Concentration risk is that associated with Credo’s exposure to sectoral, geographic and entity or obligor concentrations.

Credo’s own cash is spread across a number of financial institutions with good credit ratings.

In terms of client concentration risk, the largest FI client in terms of percentage of total revenue earned, is less than 5%. Credo has over 125 FI clients, predominantly based in South Africa and the UK, with over 5,000 UC accounts. In addition, Credo has approximately 2,500 retail and professional, private client accounts with an average portfolio value of approximately £800,000.

Risk appetite statement: Credo has a low appetite for this risk and has worked extremely hard to build a diversified business, avoiding concentration risk as much as possible.

Key Harms and Risks identified within MIFIDPRU 6 – Liquidity Risk

This is the risk of Credo failing to meet its short-term liabilities as they fall due.

Risk appetite statement: Credo has a low appetite for liquidity risk. It will always maintain a minimum liquidity adequacy requirement and will maintain a healthy buffer of +10% before Early Warning Indicators are triggered. Credo prepares a monthly Liquidity Report that is sent to the Exco. This rolling report outlines Credo’s Core Liquid Assets vs its Basic Liquid Asset Requirement, including the surplus, as well as Credo’s Non-Core Liquid Assets (subject to a 50% haircut). To date, there have been no deficiencies in Credo’s liquidity requirements.

Own Funds and Own Funds Requirement

MIFIDPRU 8.4 – Own Funds

MIFIDPRU 8.4 requires Credo to reconcile its Own Funds to the balance sheet in the audited financial statements. The below tables provide the reconciliation as at 31 December 2022:

Composition of regulatory own funds
No Item (£‘000) Source
1 Own Funds 13,162
2 Tier 1 Capital 13,162
3 Common Equity Tier 1 Capital 13,162
4 Fully paid-up capital instruments 750 Note 8 of financial statements
5 Share premium -
6 Retained earnings 12,415 Statement of Changes in Equity
11 Total deductions from CET1 (3) Intangible Assets as per the
Balance Sheet

Credo’s Tier 1 Capital of £13,165k is comprised of Share Capital of £750k being 750,000 ordinary shares of £1 each and Retained Earnings of £12,415k.

Own Funds and Balance Sheet Reconciliation
Assets - Breakdown by asset classes (£’000)
1. Intangible assets 3
2. Investments 9,444
3. Current assets 7,618
Total Assets 17,065
Liabilities - Breakdown by liability classes
1. Creditors: amounts falling due after more than one year 0
2. Creditors: amounts falling due within one year 3,729
3. Provisions for liabilities 171
Total Liabilities 3,900
Net assets 13,165
Capital and reserves
1. Called up share capital 750
2. Profit and loss account 12,415
Total Shareholder’s Equity 13,165

MIFIDPRU 8.5 – Own Funds Requirement

Credo is required to disclose the K-Factor requirement and the Fixed Overhead Requirement amounts calculated for compliance with the Own Funds requirement set out in MIFIDPRU 4.3. These calculations are set out in the two tables below.

Own Funds Requirement 31-Dec-22
Permanent Minimum Requirement (“PMR”) 150
Fixed Overheads Requirement (“FOR”) 3,093
K-Factor Requirement (“KFR”) 245
Own funds requirement (Highest of PMR, FOR and KFR) 3,093
K-factor requirements 31-Dec-22
K-ASA 238
∑K-AUM + K-CMH + K-ASA 239
Total KFR 245

K-Factor Requirement

The K-Factor Requirement (“KFR”) is the minimum capital requirement based on FCA-prescribed quantitative indicators representing specific risks that investment firms pose to their clients, the markets in which they operate, or to themselves. Below are the K-factors relevant to Credo and its MIFIDPRU subsidiaries:

  • K-AUM (assets under management) addresses risks to clients resulting from the operation of an asset management business.
  • K-COH (client orders handled) addresses risks of harm to clients when receiving and transmitting client orders and executing orders on behalf of clients.
  • K-CMH (client money held) addresses the risk of potential harm where an investment firm holds money for its customers taking into account the legal arrangements in relation to asset segregation and irrespective of the national accounting regime applicable to client money.
  • K-ASA (Assets Safeguarded and Administered) captures the risk of safeguarding and administering client assets and ensures that investment firms hold capital in proportion to such balances, regardless of whether they are on its own balance sheet or in third‐party accounts.

Credo has followed regulatory guidance in assessing the K-factor requirements, with the results shown in the table above.

Credo’s approach to assessing adequacy of Own Funds Requirements

Credo’s ICARA identifies the amounts and spread of types of capital and liquid assets considered adequate to cover unmitigated harms that Credo may cause itself, its clients, and the markets in which it operates. This is achieved through:

  • An assessment of Credo’s business strategy and ongoing operating activities. The extent to which this poses harm to Credo, its clients and the markets it operates within is assessed and quantified through ICARA scenarios, which identify and assess plausible, yet material manifestations of those harms and quantifies any capital and liquidity required to address those harms that are not fully mitigated by existing controls and processes.
  • Capital and Liquidity Planning and Stress-testing, which identifies an appropriate range of adverse circumstances of varying nature, severity and duration relevant to Credo’s risk profile, business model and strategy. This assesses how Credo, through application of recovery plans, can recover from such risks on a forward-looking basis and to ascertain whether it holds sufficient capital and liquidity to withstand such shocks.
  • An assessment of the level of capital and liquidity required to support an orderly wind down of Credo that minimises potential harms to itself, its clients and counterparties.

The ICARA approved by the Board in September 2023 sets out the business model and risk appetite of Credo and the level of capital required to help mitigate risks. That document demonstrates that Credo has sufficient capital and liquid resources to support its activities and, even after the occurrence of a severe but plausible event, would expect Credo to continue into the future. The conclusion of the ICARA process is that Credo has sufficient financial resources in terms of both capital and liquidity, to ensure that there is no significant risk that its liabilities cannot be met as they fall due.

The Board has continued to review its liquidity and capital resources against its requirements and as a result the Board remains satisfied that as required by MIFIDPRU 7.4.7R, Credo holds own funds and liquid assets which are adequate, both as to their amount and their quality, to ensure that:

  1. Credo is able to remain financially viable throughout the economic cycle, with the ability to address any material potential harm that may result from its ongoing activities; and
  2. Credo’s business can be wound down in an orderly manner, minimising harm to consumers or to other market participants.

Remuneration Disclosures


This section sets out remuneration-related disclosures for Credo. This document provides details of Credo’s remuneration policy and satisfies the remuneration disclosures for the year ended 31 December 2022.

The remuneration policies and practices of Credo are governed by the MIFIDPRU rules.

MIFIDPRU’s remuneration code is based on the principle of proportionality and the disclosure requirements are based on Credo’s balance sheet assets on a solo basis as it is not part of a consolidation situation.

Remuneration Committee and Oversight

Credo has a Remuneration Committee, which has responsibility for oversight of the principles and parameters of remuneration for Credo and for determination of the remuneration for specified senior executives. A sub-remuneration committee determines the remuneration for all other staff. These committees are responsible for confirming annually to the Board that the principles contained in the remuneration policy have been complied with.

The remuneration policy and annual remuneration awarded to staff are both subject to independent challenge at a level which is considered appropriate for a privately-owned, wealth management company of Credo’s size.

Credo has taken independent legal advice on the correct interpretation and implementation of the remuneration requirements contained in the MIFIDPRU rules.

The Board and Exco take full account of Credo’s strategic objectives in setting the remuneration policy and the Board is mindful of its duties to shareholders and other stakeholders. In making decisions on remuneration, the Remuneration Committees seek to preserve shareholder value by ensuring the successful recruitment, retention and motivation of employees.

No individual is involved in decisions relating to his or her own remuneration.

Pay and Performance

The remuneration awarded by Credo to staff is made up mainly of fixed pay, i.e., salary and benefits, and variable pay which is related to performance and is designed to reflect performance against a range of quantitative and qualitative targets.

The remuneration package is structured in a way that the fixed element is sufficiently large to enable Credo to operate a fully flexible and discretionary bonus policy.

Credo currently sets the variable component in a manner which takes into account individual performance, performance of the individual’s business unit and the overall results of Credo.

Staff performance is formally evaluated annually. The evaluations also consider the staff member’s contribution in promoting sound and effective risk management, where appropriate.

Gender neutrality is a core feature of Credo’s approach to remuneration and a fundamental principle is equal pay for employees for equal work, or work of equal value.

Aggregate Quantitative Information on Remuneration

Credo has undertaken ‘quantitative’ as well as ‘qualitative’ tests of material risk-taking in drawing up its list of Remuneration Code Staff (the “Code Staff”)

The Code Staff are split between senior management and other members of staff whose actions have a material impact on the risk profile of Credo.

The Code Staff have been drawn from categories of staff including:

  • Senior management and risk takers
  • Staff engaged in control functions
  • Key Function Heads

Qualitative Information Disclosures

In line with MIFIDPRU requirements, Credo has identified its Material Risk Takers (“MRTs”), being staff whose professional activities have a material impact on the risk of the Group. A total of 12 MRTs were identified in accordance with SYSC 19G.5 for the 2022 financial year and the total remuneration of the MRTs is given in the table below.

Total amount of remuneration awarded to MRTs

  Senior Management Other Other Staff Total
Number 8 4 77 89
Fixed Remuneration - £’000 1,958 598 5,956 8,512
Variable Remuneration - £’000 768 75 798 1,641
Total Remuneration - £’000 2,743 656 6,754 10,153

Guaranteed Variable Remuneration and Severance Pay

The variable remuneration programme is flexible to allow Credo to respond to changes in market conditions and to maintain its pay-for-performance approach. Credo did not award any guaranteed variable remuneration to MRTs during the financial year.

Additionally, no severance payment was made during the financial year.

Issued on 29 September 2023 by Credo Capital Limited. Authorised and regulated by the Financial Conduct Authority (FRN: 192204).

Stewardship Code Disclosure

Credo Capital Limited Stewardship Code Disclosure
Version 2, as at February 2023


In accordance with the requirement under COBS 2.2.3R of the FCA Handbook, Credo Capital Limited (Credo) is obliged to make a disclosure in relation to its commitment to the Financial Reporting Council’s Stewardship Code (the Code).

The Code was originally published by the Financial Reporting Council (FRC) in 2010 and subsequently updated in September 2012. The principal aim of the Code is to enhance the quality of engagement between institutional investors and the listed companies they invest in (Investee Companies) to help improve long-term returns to shareholders and the efficient exercise of governance responsibilities by Investee Companies. The FRC believes that institutional investors should aspire to achieve the standards of engagement with Investee Companies in accordance with the good practice that it describes in the Code.

The Code sets out the principles of effective stewardship by investors and aims to assist asset owners and asset managers to exercise their stewardship responsibilities. Adherence to the Code is governed on a ‘comply or explain’ basis.

Although Credo supports the principles underlying the Code, Credo’s investment strategy is not supported by the Code and so it is no longer a signatory to the Code. This document describes the extent to which Credo has applied the seven principles of the Code and where appropriate, its alternative investment strategy.

Principle 1

Institutional investors should publicly disclose their policy on how they will discharge their stewardship responsibilities.

Credo’s policy is set out in this document which is available on the Credo website at Credo currently manages investments on behalf of a limited number of professional clients who are not natural persons. Credo seeks to act in the best interests of its clients and as part of managing designated investments, engages and monitors companies on a wide range of matters such as performance, risks, strategy, capital structure and corporate governance, including culture and remuneration.

Good stewardship and monitoring of companies contributes to the Credo investment philosophy. These responsibilities are discharged internally as part of an integrated investment process. Although Credo recognises the importance of quality engagement between Investee Companies and institutional investors and the appropriate exercise of governance responsibilities in line with the investment objectives and needs of individual clients, we are not usually in a position to facilitate such engagement between our clients and Investee Companies.

Principle 2

Institutional investors should have a robust policy on managing conflicts of interest in relation to stewardship and this policy should be publicly disclosed.

The latest version of the Credo Conflicts of Interest Policy is available on the Credo website at

Credo seeks at all times to act in the best interests of clients, including with regard to conflicts of interest as required by the 8th principle of the FCA Principles for Business (PRIN 2.1) and SYSC 10 of the FCA Handbook. Under these obligations Credo is required to take all reasonable steps to identify, record, manage and disclose conflicts that may arise in the course of business. This includes identifying and managing actual or potential conflicts of interest that may arise either between Credo and its clients or between two separate clients.

Credo has in place a robust conflicts of interest policy, which is regularly reviewed and is committed to managing and resolving complaints fairly and efficiently.

In addition to the Conflicts of Interest Policy, Credo also maintains and reviews on a regular basis a conflicts register which records actual or potential conflicts of interest and sets out how these conflicts are managed or mitigated.

Principle 3

Institutional investors should monitor their investee companies.

Effective monitoring and review of investments is a vital element of good stewardship. Whilst the holdings that our clients have that fall within the scope of the Code is small, and our ability to influence company management is limited, we nevertheless regularly monitor holdings and companies as part of our investment process.

Credo takes a variety of factors into consideration as part of its monitoring including company performance and corporate governance arrangements and uses a variety of research tools and publicly available information to monitor company performance and developments. Where possible a call may be held with the company to discuss performance and developments.

Credo does not seek to be made an insider on company information, however if inside information is received this will be recorded and managed in accordance with the Credo Market Abuse Policy in respect of which all relevant staff have received training.

Principle 4

Institutional investors should establish clear guidelines on when and how they will escalate their activities as a method of protecting and enhancing shareholder value.

Credo forms its own view on the strategy and governance of an Investee Company as a result of its monitoring and that will influence the investment decisions made in relation to those Investee Companies. Generally, the holdings that our institutional investor clients hold is small and so our ability to influence the management of Investee Companies is limited, however Credo may speak to other shareholders or third parties if an issue arises in an Investee Company that we feel should be escalated, but we wouldn’t usually take the lead in any engagement with an Investee Company.

Credo’s investment strategy where an issue is identified with an Investee Company would usually be that it would be more effective and efficient for our clients to sell their holdings rather than to take any action.

Principle 5

Institutional investors should be willing to act collectively with other investors where appropriate.

We are willing to act collectively with other investors where appropriate and where this may be in the best interests of our clients. We would be willing to work with other regulated entities including members of recognised industry associations such as the Wealth Management Association (WMA) or Investment Management Association (IMA), but we would not usually take the lead in initiating any such action.

Due to the size of our clients' holdings, any arrangement would be informal and determined on a case by case basis.

Anyone seeking to act collectively should contact Credo at or call 020 7968 8300.

Principle 6

Institutional investors should have a clear policy on voting and disclosure of voting activity.

Credo does not have a voting policy per se and we will act on our clients’ instructions in relation to a vote where appropriate or where we have discretion, we may vote our client’s shares having due regard to the nature of the issues at hand, the relevant clients’ investment objectives as well as our obligation to act in the best interests of our clients.

Credo will not automatically support the board of an Investee Company and may abstain from voting if it cannot get instructions from a client or it determines that to do so would be in the best interests of clients.

Credo does not routinely attend company meetings but may attend a meeting depending on the issues being addressed at the meeting and the impact on the interests of our clients.

When considering placing votes on behalf of any funds for which Credo is the investment manager Credo will act exclusively in the interest of the relevant fund’s shareholders. Credo does not seek for the funds to take an active ownership role in investee companies. Investments in companies in which the funds are invested are not of such nature or size so that any fund will be a large shareholder. Investments in a company will usually represent less than 1% of the market capitalisation of the investee companies. Credo believes, given that the investments are not of a permanent nature, it is in the interests of shareholders of the funds not to actively participate in the investee companies’ election committees and activities of the board but rather to focus on the core investment strategy of the funds.

Principle 7

Institutional investors should report periodically on their stewardship and voting activities.

Credo maintains records of voting activities and how votes have been exercised and that information would be made available only to a client in relation to their own shares (upon request) or as required by legal/regulatory obligations. Credo will not normally disclose voting intentions, make public statements or advise any third party of its voting activities due to client confidentiality.

Engagement Policy

Credo Capital Limited Engagement Policy
Version 1.1, as at June 2023

1. Introduction and Background

1.1. The amended European Shareholder Rights Directive II (SRD II), applicable since 10 June 2019, includes transparency obligations for European Union (EU) institutional investors as well as European and United Kingdom asset managers to the extent investments in EU equity instruments are made.

1.2. SRD II requires Credo Capital Limited (Credo) to disclose a shareholder engagement policy in respect of the EU equity instruments that it provides portfolio management services for on a ‘comply or explain’ basis.

1.3. This policy accordingly sets out the extent to which Credo will comply with the engagement requirements of SRD II and should be read together with Credo’s Stewardship Code Disclosure last updated in February 2023, available on our website, which describes the extent to which Credo has applied the seven principles of the Stewardship Code.

1.4. Credo’s investment philosophy is generally to invest for the long-term on behalf of its Clients for the purpose of assisting our Clients to achieve their financial objectives.

1.5. Although Credo supports the aims of SRD II which encourages long-term shareholder engagement, Credo’s investment philosophy does not generally include active engagement with EU listed companies in which we hold investments on behalf of our Clients (Investee Companies), for the reasons set out below.

1.6. Credo is authorised by the Financial Conduct Authority (FCA) and, as such, will act in accordance with the Principles as defined in the FCA Handbook, which will take precedence over the requirements of this policy.

2. Review of this Policy

This policy will be reviewed at least annually or more frequently in the event of changing circumstances or regulations by Credo’s Management Body, being its Executive Committee. This policy is publicly available on Credo’s website.

3. SRD II Requirements

We set out below a description of the extent to which Credo does comply with the SRD II requirements and the reasons why we may not fully comply.

3.1. How Credo integrates shareholder engagement in its investment strategy:

3.1.1. Prior to Credo making an investment in any listed company or fund for its Model Portfolios or UCITS funds, its specialist investment teams (comprising equity, fixed income and multi-asset specialists) (ITs) will carry out research and analysis which will include evaluating the company’s strategy, financials, risk appetite and the overlaps between these elements. If appropriate, we will engage with management of the company and/or its investor relations team to gain a better understanding of the company, industry and sector that it operates in. The investment, equities and fixed income teams have access to reports, investment research and industry information and may take such information into account when making investment decisions.

3.1.2. The purpose of Credo’s research and engagement as described above is to eliminate potential investee companies which don’t fit into Credo’s investment strategy and not to identify potential investee companies that Credo can engage with for the purpose of influencing the strategy of those companies.

3.1.3. All Credo’s investment activity is performed by the ITs and overseen by the Investment Committee.

3.2. How Credo monitors investee companies on relevant matters:

3.2.1. Once an investment has been made, the ITs continue to monitor the financial and non-financial performance of Investee Companies for the duration that the investment is held and will monitor the strategy, financial and non-financial performance and risk and capital structure, through financial analysis of the Investee Company’s reports, by attending analyst meetings, investor presentations and using media and third-party research. Any concerns that arise as a result of this monitoring will inform engagement and investment decisions.

3.2.2. In addition, external research enables the ITs, where considered appropriate for a Client, to consider Environmental, Social and Governance (ESG) factors for bespoke Client portfolios (although these factors are not currently considered key with regard to the Model Portfolios or the UCITS funds), which may then inform subsequent engagement and investment decisions.

3.3. How Credo conducts dialogues with Investee Companies:

3.3.1. Credo has an outcomes-based philosophy underpinning our approach to engagement. The majority of dialogues that form Credo’s engagement with Investee Companies are conducted by the ITs with the management and/or the investor relations. We would consider the extent of the engagement required, if any, with the Investee Company based on our investment policies, the nature of our Clients who are invested, the size of our holdings, materiality of the risks and issues and the feasibility of achieving change or influencing the Investee Company through engagement.

3.3.2. The nature and frequency of the dialogue depends on the location of the Investee Company, stage of engagement, severity of the issue and willingness by the Investee Company to engage.

3.3.3. Generally, our engagement activity is limited as we invest in very large and liquid companies so our relative shareholding size tends to be small.

3.4. How Credo exercises voting rights and other rights attached to shares:

Credo would not as a general policy exercise any voting rights on behalf of its discretionary Clients, given that its shareholding will be relatively small as most of the investments will be in mid to large-cap entities, although it will do so if specifically requested by a Client to do so or we believe it would be beneficial to our Clients to do so.

3.5. How Credo cooperates with other shareholders:

Credo may in exceptional circumstances collaborate with other shareholders, when Credo believes that the interests of its Clients are aligned with those of other shareholders and there is a material issue at stake and that such collaboration:

3.5.1. may enhance its ability to engage with the Investee Company; and

3.5.2. may enable Credo and/or the other shareholders to influence the actions and governance of the Investee Company to achieve the desired outcome for our Clients.

3.6. How Credo communicates with relevant stakeholders of the Investee Companies:

Credo’s activities may in exceptional cases, and only where the size of the shareholding that Credo is managing, warrants and/or requires such engagement, include discussions with relevant stakeholders of Investee Companies.

3.7. How Credo manages actual and potential conflicts of interests in relation to Credo’s engagement:

3.7.1. We actively identify, report and mitigate conflicts of interest. When any staff member recognises a potential conflict of interest with an Investee Company in which they are engaging, he or she must raise this with their line manager and Compliance.

3.7.2. Potential conflicts of interest may arise where a Credo member of staff has a personal interest in the same Investee Company as a Client either as a result of an investment in the Investee Company or as a result of a material personal relationship with a material person at the Investee Company. Our Conflicts of Interest Policy which is available on our website here:, sets out the processes to avoid or mitigate the risk of any such potential conflicts.

3.7.3 Where a staff member has a personal connection with a company, he or she is required to report this to Compliance.

4. Transparency

Annual implementation of this Engagement Policy

Since it is not Credo’s intention to exercise voting rights on behalf of Clients unless specifically instructed to do so, it is unlikely that Credo will have any information to disclose regarding its voting behaviour but to the extent that it has exercised any voting rights on behalf of any of its discretionary Clients, it will make such disclosures as required by the applicable law.

Privacy Notice

Privacy Notice
Version 4, as at June 2023


Personal data is any information that directly or indirectly identifies you which includes, without limitation, your personal details, transactions and use of our products and services whether or not as part of your direct client relationship with us or otherwise.

Credo Capital Limited and its group-affiliated companies (together Credo, we or us) are committed to protecting the privacy and security of your personal data. For the purposes of the UK GDPR within the meaning given to it in section 3(10) (as supplemented by section 205(4)) of the Data Protection Act 2018, Data Protection Act 2018 (and regulations made thereunder), and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data and the guidance and codes of practice issued by the Information Commissioner’s Office (ICO) or other relevant regulatory authority (collectively, Data Protection Laws), we are a data controller. This means that we are primarily responsible for making determinations about how and why we process your personal data.

Collecting your personal data

We collect personal data about you from different places including:

  • directly from you;
  • from someone acting on your behalf;
  • from publicly available sources (such as media stories and online registers or directories) or third parties (such as credit reference agencies and fraud prevention agencies and criminal record checks and information); or
  • where we or our designated service providers might generate such information.

We may collect, use and share certain categories of your personal data which include, without limitation, your:

  • name, date of birth, postal address, phone number, email address and mobile number;
  • nationality, national insurance number(s) and other national identity number(s);
  • passport information or other identification information;
  • tax status and tax identification number;
  • employment details, proof of income (such as payslips or bank statements) and personal wealth (for example your properties);
  • education and experience data;
  • data concerning health;
  • information about criminal convictions and offences;
  • bank account details and/or account balance information; and
  • electronic device identification number.

Using your personal data

We will only use your personal data when we are allowed to under Data Protection Laws in order to fulfil our legal and/or regulatory obligations, provide our contractual services to you or because we have a legitimate business interest (that is, where our interests do not outweigh your interests).

The table below sets out what we use your personal data for and our legal basis for doing so. Whilst we generally rely on compliance with a legal/regulatory obligation or contractual performance as a legal basis for processing your personal data, where our legal basis is (or may be) a legitimate interest, those interests are also set out in the table:

What we use your information for The legal basis for doing so
Detecting, preventing and investigating fraud, money laundering and/or other types of financial crime and to verify your identity. Where necessary to carry out our agreement or to take steps to enter into an agreement with you.

Where the law and/or regulation requires this.

We have a legitimate interest to detect and prevent and investigate fraud, money laundering and other crimes and to verify your identity in order to protect our business.
Providing products and/or services requested by you. Where necessary to carry out our agreement or to take steps to enter into an agreement with you.

Where the law and/or regulation requires this.
Managing your Credo accounts and dealing with any of your transactions. Where necessary to carry out our agreement or to take steps to enter into an agreement with you.

Where the law and/or regulation requires this.

We have a legitimate interest to make sure that our client accounts are well-managed, and to protect our business interests and the interests of our clients.
Enforcing or defending our rights. We have a legitimate interest to protect our business.
Regulatory reporting. Where necessary to carry out our agreement or to take steps to enter into an agreement with you.

Where the law and/or regulation requires this.
Monitoring and recording calls. Where necessary to carry out our agreement or to take steps to enter into an agreement with you.

Where the law and/or regulation requires this.
Managing our relationship, including electronic communications, with you. Where necessary to carry out our agreement or to take steps to enter into an agreement with you.

Where the law and/or regulation requires this.

We have a legitimate interest to make sure that our client accounts are well-managed, and to protect our business interests and the interests of our clients.
Managing complaints, take action to put matters right, and to answer your questions. Where necessary to carry out our agreement or to take steps to enter into an agreement with you.

Where the law and/or regulation requires this.

We have a legitimate interest to make sure that complaints are investigated to put matters right and so we can prevent complaints from arising in the future.
Telling you about Credo, our products and services (unless you have opted out of marketing, or we are prevented by law from doing so). We have a legitimate commercial interest to give you information about Credo and our products and services that you may be interested in.

Where required by law, we have your permission to do so.
Responding to any enquiries from law enforcement, regulatory or other governmental, quasi-governmental or judicial authorities about you or your trading activity or to assist any third party in responding to such enquiries. Where the law and/or regulation requires this.

We have a legitimate interest to protect our business.
Obtaining or providing professional advice from or to other third parties contracted with us, including accountants, auditors and lawyers. Where the law and/or regulation requires this.

We have a legitimate interest to obtain advice on issues relating to you, your account, trading and other relevant matters in order to protect our business.

Sensitive personal data

In order to meet our regulatory obligations in relation to our assessment of your investment objectives and customer vulnerability, we may collect and use your sensitive personal data, in particular information relating to your health. We will obtain your permission to do so.

Sharing of your personal data

When we use your personal data for the purposes set out above, we may only share it with:

  • our group companies, our delegates or other appointed agents;
  • any depository, stock exchange, custodians, clearing or settlement houses, market counterparty, broker or other third parties contracted with us (and that agree to be bound by appropriate confidentiality restrictions or who are subject to professional confidentiality codes);
  • service providers outsourced by us for the purposes of conducting client due diligence checks and other similar checks;
  • any law enforcement, regulatory and other governmental, quasi-governmental or judicial authorities;
  • any introducer or financial intermediary from whom we receive your personal data;
  • persons acting on your behalf, including your financial advisers, appointed persons or your bank; or
  • other third parties placing reliance on us to carry out due diligence on you in connection with investments made on your behalf, including fund administrators and other entities performing a similar function in relation to your investments.

Transfer of your personal data to third parties and outside the United Kingdom

We or the above recipients may transfer your personal data to third parties, both inside and outside of the United Kingdom (such as South Africa, where data privacy laws are not equivalent to those in the United Kingdom). In those instances, we will take the necessary steps to ensure that your personal data is protected in accordance with the Data Protection Laws.

Your rights

You have a right to:

  • receive certain information about our processing activities;
  • request access which may be subject to a fee (as amended from time to time) to meet our costs in providing you with details of the personal data we hold about you;
  • request the rectification, erasure or withdrawal of your personal data;
  • restrict or object to the processing of your personal data;
  • prevent our use of your personal data for direct marketing purposes; and
  • in certain circumstances, request to transfer your personal data from us to another data controller.

If you wish to exercise any of these rights you should contact our Data Sponsor using the details provided under the Contact tab. However, please note that in some circumstances we might not be able to comply fully with your request if it conflicts with Data Protection Laws or other laws and regulatory obligations by which we are bound.

You also have the right to lodge a complaint with the ICO if you consider that the processing of your personal data carried out by us infringes the applicable Data Protection Laws. Please see: for more information on how to lodge a complaint.

Security of your personal data

We have taken and will continue to take the necessary steps to protect your personal data against loss or theft, as well as from unauthorised access, disclosure, copying, use or modification, regardless of the format in which it is held. Our current policy is that we will retain your personal data for a period of six years from the end of our relationship with you.

Changes to this Privacy Notice

We may revise or supplement this Privacy Notice at any time to reflect, for example, any changes in relevant laws and regulations or as a result of a significant change to our business practices or technologies used. Please ensure that you check our website from time to time for such modifications.


All enquires, requests or comments regarding this Privacy Notice or relating to the processing of your personal data are welcomed and should be sent to the Data Sponsor at Credo Capital Limited, York Gate, 100 Marylebone Road, NW1 5DX, London, United Kingdom or by email to

Cookie Policy

Cookie Policy (PECR, UK GDPR and DPA 2018)
Version 2.1, as at July 2023

1.1. Our website and the functionality of our online information, trading and reporting platform available through our website (and any related sub-domains), which – if you are our client – enables you to access and manage the investments for and on behalf of the investors (MyCredo Platform) use cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website or access the MyCredo Platform and also allows us to improve those. You can find out more about cookies and how to control them in the information below.

1.2. A cookie is a small piece of data (file of letters and numbers) that a website asks a visiting user to store on their device in order to remember information about them. Cookies contain information that is transferred to your computer's hard drive. Those cookies are set by us and called first-party cookies. We also use one type of third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our analytical and performance efforts.

1.3. We use the following types of cookies:

1.3.1. Strictly necessary cookies. These are cookies that are required for the MyCredo Platform to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as logging into secure areas of the MyCredo Platform. You can set your browser to block or alert you about these cookies, but some parts of the MyCredo Platform will not then work. These cookies do not store any personally identifiable information. They include cookies that enable you to log into secure areas of our website.

1.3.2. Analytical or performance cookies. These allow us to recognise and count the number of visitors and traffic sources and to see how visitors move around our website when they are using it. This helps us to measure and improve the way our website works, for example, by ensuring that users are finding what they are looking for easily, and to know which pages are the most and least popular. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our website, and will not be able to monitor its performance.

1.3.3. Functionality cookies. These are used to recognise you when you return to our website. This enables us to provide enhanced functionality and to personalise our content for you, greet you by name and remember your preferences (for example, your choice of region or cookie settings). If you do not allow these cookies then some or all of these services may not function properly. You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

& Purpose
-ga, -gid, -gat These third-party cookies written by Google Universal Analytics allow us to collect analytics information about your visit and to estimate our audience size and usage pattern. Cookie usage

Remarketing audiences
Analytical or performance cookies
ARRAffinity This technical cookie enables us to route your requests to the correct server Cookie written by our website Strictly necessary cookies
OpenIDConnect.nonce This security cookie enables us to prevent certain security replay attacks Cookie written by our website Strictly necessary cookies
SignInMessage This security cookie enables us to manage user authentication Cookie written by our website Strictly necessary cookies
ASP.NET-SessionId This security cookie enables us to identify and hold information about the current session of an authenticated user Cookie written by our website Strictly necessary cookies
V6.Auth & SL.Auth The authentication cookie that contains your bearer token Cookie written by our website Strictly necessary cookies
*.XSRF These security cookies enable us to prevent certain cyber attacks Cookie written by our website Strictly necessary cookies
Cookie banner cookie This cookie is used to remember your privacy preferences Cookie written by our website Functionality cookies

1.4. We do not share the information collected by the cookies with any third parties.

1.5. If you do not accept the use of these cookies, please disable them by clicking on the cookie settings links from our cookie banner. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our website or the MyCredo Platform.

1.6. Except for strictly necessary cookies, all cookies will expire after at the end of each session.

Investment Research

From time to time, Credo Capital Limited ("Credo") may publish investment research and recommendations on this website. Such investment research will usually be impartial or not. Set out below is Credo 's policy on the impartiality of research.

Policy of impartiality

Investment research issued by analysts is conducted under the following circumstances:

  • The analysts have no relationship with the issuer of securities;
  • The analysts' remuneration is not linked in any manner to the outcome of the recommendation;
  • The analysts do not receive any inducement from the issuer of securities to provide favourable research;
  • The research is not reviewed by any persons whose impartiality might reasonably be considered to conflict with the interests of the clients to whom the investment research is to be distributed.
  • The analysts are not involved in any other activities in the Credo Group that will place their impartiality in question.

In addition, Credo does not undertake proprietary trading.

In terms of Credo's policy, no dealing is permitted by staff or clients (other than an unsolicited client order) until the clients for whom the publication is principally intended have had (or are likely to have had) a reasonable opportunity to act upon it.

In the event that a company in the Credo Group has a mandate to provide services or advice to the Issuer of the securities which are the subject of an investment recommendation, such securities are placed on a restricted list and will be subject to the policy referred to above.

The above policies and procedures are strictly monitored by the compliance team.

Research that is not impartial

In the event that a newsletter or recommendation does not comply with the above policy, readers will be warned that the research cannot be relied upon as being impartial, objective or independent.

Consumer Duty

If you are a distributor of Credo’s products, please contact Damian Yeomans ( for details of Credo’s Target Market and Price and Value Assessments.

RDR - Restricted Advice

If you are a UK resident retail client who wishes Credo Capital Limited ("Credo") to advise you in connection with certain types of retail investment products (such as units in collective investment schemes (regulated and unregulated), interests in investment trust savings schemes, securities in investment trusts, other designated investments in a packaged form or structured capital-at-risk products (collectively "RIPs")), Credo is obliged to bring to your attention that the advice that Credo will give to you will not be independent advice covering the whole range of RIPs (as defined in the Conduct of Business Rules of the Financial Conduct Authority) but will be given on a limited range of products and/or in respect of a limited number of providers and accordingly the advice will be restricted.

Conflicts of Interest Policy

Conflicts of Interest Policy
Version 3.4, as at July 2023

1. Objectives and Scope

Conflicts of Interest and potential conflicts are ubiquitous in the financial services industry and Credo Capital Limited (we/us/it/our/Credo) takes the management and mitigation of such conflicts seriously. Although the potential for conflicts to arise is most likely to be greater in large organisations providing a full range of financial services, even smaller firms may have interests which conflict with the duties owed to Clients. The failure to deal appropriately with any conflict leads to the undermining of confidence in the financial markets in general. At the individual firm level, firms failing to address such conflicts may be exposed to the risk of litigation and loss of reputation. Therefore, regulatory authorities expect strong management oversight and control in this respect.

The objective of this Policy is to provide guidance around managing conflicts of interests under the Companies Act 2006 and the FCA High Level Standards – Senior Management Arrangements, Systems & Controls (SYSC).

It covers the following areas:

  • What is a conflict of interest;
  • When a conflict of interest may arise;
  • The types of conflicts which may arise;
  • The Company’s policy on managing conflicts of interest;
  • size and nature of the order;
  • The actions that an individual should take if there is a conflict; and
  • Regulatory requirements.

Under the FCA rules, a conflict may arise where a firm or individual is providing services to its Clients in the course of carrying out regulated activities and may entail a material risk of damage to the interests of a Client. In assessing whether a conflict of interest has arisen, Credo and its subsidiaries must consider whether a firm or individual:

  • is likely to make a financial gain, or avoid a financial loss, at the expense of the Client;
  • has an interest in the outcome of a service provided to the Client or of a transaction carried
  • out on behalf of the Client, which is distinct from the Client’s interest in that outcome;
  • has a financial or other incentive to favour the interest of another Client or group of Clients
  • over the interests of the Client;
  • carries on the same business as the Client;
  • receives, or will receive, from a person other than the Client an inducement in relation to a
  • service provided to the Client, in the form of monies, goods or services, other than the standard commission or fee for that service.

2. Definition

Conflicts of Interest can arise between various parties, including:

  • Credo and one or more of its Clients;
  • An employee and one or more of Credo’s Clients;
  • Two Credo group entities;
  • An employee and a Credo group entity;
  • Two or more of Credo’s Clients;
  • A third party service provider and a Credo group entity;
  • A third party service provider and of Credo’s Clients;
  • Two or more employees.

In accordance with the FCA Handbook, Credo has a regulatory obligation under SYSC 10 of the FCA Handbook and Principle 8 to establish processes and controls in order to identify conflicts of interest and manage them fairly. Managing conflicts of interest will lower the risk of Credo’s Clients being unfairly disadvantaged, legal action, and censure from regulatory bodies, and ensure that Credo conducts business in an ethical and appropriate way.

Conflicts of Interest can occur where an individual member of staff, or Credo, has a business or personal interest which potentially competes with an interest of a Client or that of Credo itself. That competing interest can make it difficult for individuals or Credo to fulfil their duties impartially. Even where there is no evidence of improper actions, a conflict of interest can create the appearance of impropriety, which could undermine confidence in the ability of Credo or its staff to act properly and fairly.

Credo must assess the material conflict scenarios prevalent within the business to ensure that there are sufficient procedures and measures in place to negate the conflict.

We are required to identify those circumstances which are likely to give rise to a conflict of interest between (1) Credo or persons connected to a Group Company (as defined in 3.1) on the one hand and a Client on the other hand and (2) conflicts as between the differing interests of one or more Clients in the carrying on of Credo’s services and activities in the ordinary course.

Credo, and its appointed representative are required to operate effective organisational and administrative arrangements to ensure that reasonable measures are in place to prevent conflicts of interest causing material risk of damage to the interests of its Clients, for example, through the use of Chinese walls, appropriate disclosure channels or where appropriate, from declining to act. When a conflict arises that entails a material risk a record must be kept and regularly updated.

3. Application and Fair Treatment

3.1. Normally we do not take positions or deal on our own account. However, a conflict could arise where we, or a company in the Credo Group (i.e. our holding company and its subsidiaries (a Group Company)) or some other person connected with us (including an employee, Director or Independent Investment Partner (IIP) of Credo):

3.1.1. is likely to make a financial gain, or avoid a loss, at the expense of a Client;

3.1.2. has an interest in the outcome of a service provided to, or transaction carried out on behalf of, a Client that is distinct from the Client's interest;

3.1.3. has a financial or other incentive to favour the interest of one Client or group of Clients over the interests of another Client;

3.1.4. carries on the same business as the Client; or

3.1.5. receives, or will receive, an inducement from a third party in relation to a service provided to the Client that is different from the standard commission, or fee, for that particular service.

3.2. Although we only provide restricted advice, we do offer a wide range of financial and investment advisory services, investment management services, securities trading and brokerage services and other commercial and investment products and services to a wide range of individuals and organisations and as a result we or any Group Company may at times have interests which conflict with those of our Clients. We aim to treat our Clients fairly, suitably and appropriately. One of the ways in which we seek to achieve these aims is to have regard to the conflicts of interest that may arise through our business activities where such conflicts may involve the risk of damage to our Clients.

3.3 As set out above and in order to comply with the provisions of the FCA Rules we are required to maintain and operate effective organisational and administrative arrangements with a view to taking all necessary and appropriate steps to identify, monitor and manage such conflicts of interest. We have put this Policy in place to meet this obligation and set out below a summary of that Policy and the key information that is needed by Clients to understand the measures we are taking to safeguard the interests of our Clients.

3.4 Our internal policies and procedures are designed to ensure that we identify potential conflicts of interest that arise or may arise between us and our Clients and between one of our Clients and another.

3.5 The circumstances in which such a conflict of interest or potential conflict of interest may arise, include, but are not limited to, where we or any of our associates (as defined in section 345 of the Companies Act, 2006) (including any Group Company) may:

3.5.1. act on behalf of a Client, as agent and also act for an associate (including any Group Company) or a third-party investor in the same transaction, or act as a distributor of an investment and receive a benefit, including a placement fee, commission, rebate or reduction (whether from standard rates of commission or otherwise), in connection with any service or transaction provided or entered into. Where we are not prohibited by any relevant rules of the FCA, we may retain such benefit and we undertake to provide the Client with further details of any such benefit that we receive on request;

3.5.2. act in relation to investments where any of us is involved in a new issue, rights issue, takeover or similar transaction concerning the investments;

3.5.3. act in relation to investments where it or any director or staff member may hold an interest or shareholding in the Issuer of the securities or the entity that is facilitating the investment;

3.5.4. invest a Client in or advise a Client to invest in a fund(s) of which we are the investment manager;

3.5.5. execute a transaction for or with a Client in circumstances where we have knowledge of other actual or potential transactions in the relevant investment;

3.5.6. hold a position in, or trade, deal or make markets in, investments purchased or sold by a Client;

3.5.7. recommend the purchase or sale of a designated investment in which one of our Clients has given instructions to buy or sell;

3.5.8. act as adviser to, or have any other business relationships with, or interest in, the issuer (or any of its associates or advisers) of any investments purchased or sold by a Client or advise any person in connection with a strategic transaction in relation to such investments, including but not limited to, a merger, acquisition or takeover by or for any such issuer (or associates or advisers);

3.5.9. recommend the purchase or sale of a designated investment in which we have the opposite position; or

3.5.10. in exceptional circumstances and where a Group Company is dealing as principal for its own account, buy or sell the investment concerned and therefore make a profit (or loss) or take a mark-up, mark-down or credit for its own account.

4. Managing Conflicts

4.1 We have implemented and maintain a number of procedures and measures for preventing or where appropriate, managing conflicts of interest that arise in the course of our business. Such measures may include, but are not limited to, the following:

4.1.1. where appropriate, structural separation which may be physical or otherwise, including but not limited to information barriers;

4.1.2. compensation arrangements and/or management and supervisory structures which are aligned with this Policy;

4.1.3. oversight of contacts between and within business units whose Clients have adverse or competing interests with the Clients of other business units;

4.1.4. where Credo is entitled to receive a fee from a third party, it will only do so in compliance with the FCA Rules;

4.1.5. regulation of personal investment and business activities of our employees by our Compliance Department to prevent conflicts of interest arising against the interests of Clients; and

4.1.6. disclosure on the website, in Credo's Terms of Business, in any specific information document and/or in person, that conflicts of interest situations may arise and by accepting those Terms of Business or the specific investment, the Client agrees that he/she/it does not object to a conflict of interest that is specifically disclosed.

4.2 Where these measures are not sufficient to ensure, with reasonable certainty, that risks of damage to the interests of one or more Clients will be prevented, we will be required to clearly disclose the general nature and sources of the conflict(s) and to disclose the steps taken to mitigate those risks, in relation to the Client(s) concerned, before undertaking business with or for the Client(s). The nature of the disclosures must:

4.2.1. be made in a durable medium;

4.2.2. clearly state that the organisational and administrative arrangements established to prevent or manage that conflict are not sufficient to ensure, with reasonable confidence, that the risks of damage to the interests of the Client(s) will be prevented;

4.2.3. include specific description of the conflicts of interest that arise in the provision of investment services or ancillary services;

4.2.4. explain the risks to the Client(s) that arise as a result of the conflicts of interest; and

4.2.5. include sufficient detail, taking into account the nature of the Client(s), to enable that/those Client(s) to take an informed decision with respect to the service in the context of which the conflict of interest arises.

4.3 We treat the disclosure of conflicts as a measure of last resort to be used only where the effective organisational and administrative arrangements established by us, to prevent or manage conflicts of interest, are not sufficient to ensure, with reasonable confidence, that the risks of damage to the interests of the Client(s) will be prevented.

4.4 If we believe there is no practicable way of preventing damage to the interests of one or more Clients, we may decline to act.

4.5 Subject to the circumstances set out in section 3.1 above, which may result in conflicts of interest, we require our Clients to agree that we and any relevant Group Company may provide the relevant services despite any such interest and that we are not required to account for any income, gain, profit, benefit or other advantage arising from doing so, provided that we do not contravene the FCA Rules.

4.6 Group Companies and/or their employees may make markets or specialise in, have positions in and effect transactions in securities of companies and may also perform or seek to perform investment advisory or corporate finance activities for those companies. As a result, we may not be able to advise or deal for Clients in certain investments and we reserve the right at any time in our absolute discretion to decline to deal or arrange any transaction or give advice or make any recommendation.

4.7 Where we act as an intermediary for packaged products (such as collective investment schemes and/or close ended companies), we may advise a Client and/or buy or sell units for a Client in, any packaged products, including those where we are or a Group Company is the trustee, operator, manager, administrator or an adviser of/to the scheme.

4.8 Where we have a discretionary or advisory mandate from a Client and invest or advise the Client to invest some or all of their assets in a Credo fund (where we are the investment manager) such as the Credo Dynamic fund, Credo Global Equity fund and the Credo Growth fund (an in-house fund), there could be a conflict of interest which must be managed.

4.8.1. However, for Clients who want an investment based on Credo’s investment methodology (CIM), there will not be a conflict where the in-house fund essentially reflects the CIM, where it is the same investment methodology used for Credo’s segregated model portfolios. Credo will always act in a Client’s best interests in making any recommendation to invest in an in-house fund and where it is a suitable investment, Credo’s intention is that Clients invest in an in-house fund in preference to its segregated model portfolios, save where the Client wishes to invest or we believe the Client should invest in an asset class that our in-house fund(s) do not cover. In any event and whether or not an in-house fund reflects the CIM, we will assess on an annual basis whether the investment remains suitable, and such an assessment may include a review of other similar funds.

4.8.2. We recognise that there could be conflicts between the trading undertaken by the in-house funds, the Credo model-portfolios, Client bespoke portfolios and personal account (PA) dealing and we have controls in place to mitigate the risk of such conflicts, e.g. the fund managers take into account whether a particular trade decision is suitable for all Clients with the same risk profile, but because of the portfolio construction rules applicable to the in-house funds, their holdings may be different; no PA dealing may be undertaken in the opposite direction to an in-house fund unless there are good reasons and the necessary approval has been obtained; trading for the in-house funds and the model portfolios which have the same risk profile will as far as possible be the same, save for timing differences.

4.9 We may match a Client’s transaction with that of another Client by acting on his/her/its behalf as well.

4.10 We may recommend or buy investments where we are or a Group Company is involved in a new issue, rights issue, takeover or similar transaction concerning the investment and/or where we or a Group Company has given advice to the issuer.

4.11 We will be entitled from time to time, at our absolute discretion, to delegate to any person or entity the performance of any of our duties, functions or powers. If required by any applicable regulations, the appropriate details of any delegation will be provided to Clients.

5. Updating the Policy

How often will we update the policy?

We will update the Policy periodically to take into account changes as and when appropriate.

How can Clients obtain the most recent version of the Policy?

The most recent version of the Policy is dated July 2023 and is published on the Credo website at If a Client would like to receive a copy, they may contact us in the manner described in section 6.

6. Consenting to this Policy

We are required to obtain a Client’s written consent to this Policy before we undertake any transaction or provide any service to them. Client consent will be given in the Declarations and Signatures section in our Application Form and is deemed to refer to the most current version of this Policy.

7. Contact Details

How does a Client contact us in connection with this Policy?

If a Client has any queries about the Policy, they may contact our Compliance Officer via email to or at the address below:

Compliance Officer
Credo Capital Limited
8-12 York Gate, 100 Marylebone Road
London NW1 5DX
Tel: +44 (0)20 7968 8300

Order Execution Policy

Order Execution Policy
Version 5.0, as at February 2023


This Order Execution Policy (Policy) summarises the general basis on which Credo Capital Limited (referred to hereafter as we, us or our) will provide "best execution" as required by the European Union's Directive 2014/65/EU on markets in financial instruments and Regulation (EU) No 600/2014 on markets in financial markets (referred to collectively as MiFID II) as it applies in the UK and the Conduct of Business Rules of the UK Financial Conduct Authority (FCA Rules) to all retail and professional clients.

The Policy is divided into fifteen sections:

1. Scope and Purpose
2. Achieving Best Execution
3. Choosing an Execution Venue
4. Order Handling
5. Compliance with Client Instructions
6. Methods of Execution
7. General Dealing Arrangements
8. Monitoring and Review
9. Market Hours
10. Fees and Charges
11. Conflicts of Interest
12. Limit Orders
13. Orders Executed outside a Regulated Market
14. Consenting to the Policy
15. Contact Details
Annex A: List of Execution Venues

1. Scope and Purpose

What is the purpose of the Policy?

We recognise the importance of achieving the best possible result on a consistent basis when executing trades for you. This is important for maintaining and developing our relationship with you. We strive at all times to act fairly and reasonably in dealing with you. In certain cases where we are providing order execution services to our clients, we are required under MiFID II and the applicable FCA Rules to establish and comply with a policy on order execution. The purpose of this Policy is to set out our obligations to you in a clear and concise manner.

When does this Policy apply?

This Policy applies where we carry out orders in Financial Instruments (as defined by MiFID II*) for retail and professional clients, whether by executing such orders on a client’s behalf, or transmitting them to a third-party firm for execution (on which see section 2). For example, this will be the case when we:

  • execute our client’s order by dealing as agent; and
  • as agent, “work” an order on our client’s behalf, which occurs where our client’s place an order with us and we execute it over a period of time using one or more execution venues.

The financial instruments covered by MiFID II include most financial instruments but do not include:

  • spot foreign currency exchange transactions; or
  • spot commodity derivative transactions.

(*) The full definition can be found at

2. Achieving Best Execution

We operate centralised trading desks (“Desks”) for each financial asset class, such as equities, fixed income, foreign exchange, or collective investment schemes (Funds). The Desks are comprised of experienced investment professionals who use their commercial judgement and available market information to direct order flows to the most appropriate counterparties and venues. All of our employees who perform a Certification Function (Certified Persons) are required to be assessed as fit and proper in advance of performing their role and at least once a year after commencing in their role. This is required under the FCA’s Senior Managers and Certification Regime which came into effect on 9 December 2019. We have internal processes and controls in place to establish the initial and ongoing fitness and propriety of our Certified Persons, including the assessment of threshold competency to perform their role and evidence of their continued professional development as part of our training and competency requirements.

What does "best execution" mean?

"Best execution" means that we:

  • have a set policy (namely this Policy) which is designed to achieve the best possible result (taking into account all relevant execution factors as described below) across all orders on a consistent basis for any financial instrument covered by MiFID II when placing the orders for execution;
  • are committed to complying with the Policy; and
  • take steps to monitor, review and update the Policy to ensure it continues to achieve the required results.

Complying with our best execution obligations under MiFID II does not involve a transaction-by-transaction analysis. Instead, we are required to take all sufficient steps to obtain the best possible result overall when executing orders on your behalf having regard to the execution factors set out in MiFID II and the applicable FCA Rules.

What factors do we take into account to achieve best execution?

In achieving best execution, we take into account a number of execution factors (unless otherwise instructed by our client, as discussed in section 5 below). These include:

  • price;
  • costs;
  • speed of execution;
  • likelihood of execution (liquidity) and settlement;
  • size and nature of the order;
  • likely market impact;
  • type and characteristics of financial instrument;
  • characteristics of the possible execution venues;
  • nature of the client (retail/professional); and
  • any other consideration relevant to the execution of the order.

We generally treat price as the most important factor for obtaining the best possible result. However, the overall value to our client of a particular order may be affected by the other factors listed above. In determining the relative importance of these factors, we will use reasonable judgment together with our understanding of the appropriate execution criteria for the specific order. For example, when transacting a large order, minimising market impact might be more important than price or, when trading an illiquid product, certainty of execution might be more important than price. We may therefore conclude that factors other than price and costs are more important in achieving the best possible result for you. The relative importance of each of the factors will differ depending on the following execution criteria:

  • whether our client is categorised as a retail or professional client and any special objectives he/she may have in relation to the execution of the order;
  • the characteristics of our client order;
  • the characteristics of the financial instruments to which our client order relates; and
  • the characteristics of the venues (if there is more than one) to which our client order may be directed.

What is our responsibility when our client order is executed for us by a third party?

To achieve best execution on an order we may use a third-party broker to provide access to markets where we otherwise may not be able to execute or where we believe it to be in our client’s best interests to do so, for e.g., to source liquidity or to access an algorithm. Where we owe best execution on an order and that order is passed to a third-party broker that has discretion over the execution of any aspect of such order (either in whole or in part), we will be relying on the third-party broker to execute the order in a way which enables us to meet our best execution obligation. We will monitor the execution and carry out due diligence on such third-party brokers to ensure that we are satisfied that they are enabling us to comply with our best execution obligations.

3. Choosing an Execution Venue

Which execution venues will we use?

A list of the execution venues and third-party brokers which we place significant reliance upon to enable us to obtain best execution on a consistent basis can be found in Annex A below. This list may be updated from time to time; our clients will not be notified separately of any changes to this list.

We will regularly review the venues or third-party brokers utilised, taking into consideration the factors we describe below for determining the entities with which the orders are placed, or to which we transmit orders for execution, in order to ensure that the venues/brokers that we use are providing best execution, taking into account all orders executed during the review period.

Where it appears in a particular case that better execution is available from an execution venue or third-party broker that we do not ordinarily use, we may use such other execution venue or third-party broker on a case-by-case basis.

What factors are taken into account in determining the execution venues?

Factors which we consider in selecting the entities with which our clients’ orders are placed or to which we transmit their orders for execution in respect of a particular financial instrument include:

  • general prices available;
  • depth of liquidity;
  • relative volatility in the market;
  • speed of execution;
  • cost of execution;
  • creditworthiness of the counterparties on the venue or the central counterparty; and
  • quality and cost of clearing and settlement.

Where applicable, we will take steps so that we do not structure or charge our commissions in such a way as to discriminate unfairly between execution venues.

Where we have a choice of venues in respect of a particular order, how do we choose?

We take into account factors such as costs and benefits of accessing multiple venues and accessibility in deciding which venues we use. In certain circumstances, we may have access to more than one venue for executing an order in a particular financial instrument. In such cases, we will endeavour to choose the best venue for the order taking into account the factors applicable to choosing venues.

How often do we review our venues?

Generally, we will review the venues we use to execute your orders on an annual basis.

4. Order Handling

What procedures are in place for handling client orders?

In accordance with the FCA’s Rules, we are required to have procedures and arrangements in place that provide for the prompt, fair and expeditious execution of orders.

Orders must be executed sequentially and promptly, unless this is impracticable given the characteristics of the order, market conditions or if the interests of the client require otherwise.

We may combine a client order with orders made for other clients. By combining the orders we must reasonably believe that this is unlikely to disadvantage any client and sufficient prior disclosure is therefore made in this Policy that the effect of aggregation may work to a client’s disadvantage, but the intention is to ensure that no consistent patterns of disadvantage are developed. As such, aggregation may result in our client obtaining a less favourable price in relation to a particular order.

In the usual course, all executions of aggregated orders will be allocated in accordance with the original intended allocation recorded on the trading record at the time the orders are approved. In the event of an order being scaled back, the executed order will normally be allocated to clients on a pro-rata basis. There may be circumstances, however, where a pro-rata allocation is suboptimal, for instance, where the total allocation is significantly scaled back, which could leave certain clients with holdings that are either uneconomical or cannot be allocated as they fall below the minimum piece size. A client may not receive an allocation in accordance with the original intended allocation, for the reasons described above.

5. Compliance with Client Instructions

What happens if a client gives us specific instructions as to how to execute his/her order?

Where we owe our clients a duty of best execution and they provide us with specific instructions in relation to the entire order, or any particular aspect of the order, which we accept, then we will execute the order in accordance with those instructions and in doing so we will have satisfied our best execution obligations with respect to the relevant aspects of the order. Where the client’s instructions relate to only part of the order, the remaining element of the order not covered by the specific instructions will, subject to the following paragraph, remain subject to best execution requirements.

Please note that if a client provides us with specific instructions this may change the way in which we execute his/her orders and may prevent us from taking the steps that we have designed and implemented in this Policy to obtain the best possible result for the execution of in-scope orders.

We reserve the right to refuse to implement specific instructions from our clients regarding the execution of their orders where, in our opinion, such instructions are not practicable or may be contrary to their best interests.

6. Methods of Execution

What methods of execution can be used to complete an order?

Subject to any specific instructions that may be given by our client (see section 5), we will execute an order by one of the following methods or a combination thereof:

i. On a Regulated Market, Multi-lateral Trading Facility (MTF) or Organised Trading Facility (OTF) by:

  • executing the order directly on a Regulated Market, MTF or OTF or where we are not a direct member of the relevant Regulated Market, MTF or OTF, with a third-party broker; or
  • executing the order with, or transmitting it for execution to a liquidity provider that forms part of a Regulated Market, MTF or OTF; or
  • executing the order with a matching order from another client under the rules of a Regulated Market, MTF or OTF.

ii. Where we have obtained prior express consent from our client (section 12 below), outside a Regulated Market, MTF or OTF by:

  • executing the order with, or transmitting it for execution to a liquidity provider that is not part of a Regulated Market MTF or OTF; or
  • executing the order with a matching order from another client outside the rules of a Regulated Market, MTF or OTF.

iii. In respect of a financial instrument not admitted to trading on a Regulated Market, MTF or OTF, we will carry out our client’s order in the manner that we consider the most appropriate. We will endeavour to check the fairness of the price by gathering market data used in the estimation of the price of such financial instrument and, where possible, by comparing it with similar financial instruments.

7. General Dealing Arrangement

What execution methods are used for dealing in the various asset classes?

The following information will demonstrate in more general terms how we execute orders for more commonly traded financial instruments:

i. Equities (including Investment Trusts, Exchange Traded Products (ETP) Warrants and Depository Receipts): Assuming normal market conditions, we will typically select counterparties by operating on a request for quote (“RFQ”) basis taking into account the execution factors. In practice, RFQ means making a direct approach to an entity in order to request a firm price or spread at which that entity is willing to buy or sell a specific financial instrument. When executing orders using this method, price will normally be the most significant factor.

However, there may be circumstances, where opting for the RFQ method, may alert the market to our trading strategy which could be detrimental to our clients. In such circumstances, larger and/or illiquid orders that exceed the pre-set parameters, and/or cannot be executed via the RFQ network, will be manually executed via the Equities Desk. Subject to the execution criteria, execution factors, the complexity of the order and any specific client instructions, our dealers will determine how best to execute the order to achieve the best outcome. This may be via:

  • the RFQ network; and/or
  • direct negotiation with registered market makers or other member firms of the London Stock Exchange (LSE) exchange (capital commitment from the counterparty could be utilised, this is a situation where the counterparties will be called upon to go ‘on risk’ to facilitate Credo executing its business in large order size. Credo will consider both size and the counterparties’ perceived ability to locate natural business in the stock and the willingness to commit capital to facilitate the execution of its clients’ business); and/or
  • transmission to a third-party broker that will provide access to electronic communication networks (ECNs), crossing platforms, algorithmic trading strategies, systematic internalisers (SIs) and other execution venues that we cannot access directly; and/or
  • by agency cross, where we match buyers and sellers internally.

Larger or more complex orders may need to be worked over a period of time and might be executed using a combination of the above.

ii. Debt securities (such as Government Bonds (Gilts) and Corporate Bonds): For fixed income transactions, liquidity and price are typically the primary determining factors given the nature of the securities, as well as the size of transaction. The best price in a market usually represents an opportunity to trade in a particular size, and should an order be above that size then the order may have to be split, or we may decide to execute with a single counterparty, if a better overall price can be achieved. When a large order is split, there is potential for information leakage which may lead to the price for subsequent executions becoming less favourable. Secondary factors will also direct us to use a particular counterparty. These include speed of execution, market positioning and the likelihood of execution and settlement. Counterparties are also selected based upon additional factors, including but not limited to, the credit quality of a counterparty, client instruction, price or any other limit value, or the underlying market conditions.

We will typically select counterparties by operating on a RFQ basis taking into account the execution factors. Larger and/or illiquid orders that exceed the pre-set parameters, and/or cannot be executed via the RFQ network, will be manually executed via the Fixed Income Desk. Quotations are available from competing venues and trades will be concluded through the counterparties where best execution can be obtained taking into account the criteria above. The Fixed Income Desk will take into consideration market levels by utilising alternative pricing and valuation sources where quotations are not available to determine how best to execute the order to achieve the best outcome. This may be via:

  • the RFQ network; and/or
  • direct negotiation with registered market makers or other member firms of the LSE exchange (capital commitment from the counterparty, a situation where the counterparties will be called upon to go ‘on risk’ to facilitate us executing its business in large order size. We will consider both size and the counterparties’ perceived ability to locate natural business in the stock and the willingness to commit capital to facilitate the execution of its clients’ business); and/or
  • transmission to a third-party broker; and/or
  • by agency cross, where we match buyers and sellers internally.

Larger or more complex orders may need to be worked over a period of time and might be executed using a combination of the above.

Debt securities often have a minimum tradable size; if an order is placed that does not meet the minimum tradable size then the Desk will notify the client. The client can either elect to cancel the trade or provide the Fixed Income Desk with specific instructions if they wish to continue with the trade on an ongoing basis.

iii. Collective Investment Schemes (Open Ended Investment Companies/Unit Trusts/Hedge Funds): For transactions in the shares or units of Collective Investment Schemes, the sole point of execution will be via our custodian who will transmit the order with the scheme manager, or their agent and the price will be established according to the scheme’s particulars or prospectus. Orders will be placed with the relevant single venue in accordance with our cut off times to meet the next valuation point of the scheme in question at the quoted price. Clients should be aware that if there is no existing relationship between our custodian and the scheme manager, or their agent, further documentation may be required, and this could delay the investment.

iv. Structured Products: Structured products are executed directly with the product provider or via a specialist broker.

v. Traded Options (Exchange Traded Options only): All orders will be executed via ADM Investor Services International Limited which is obliged to provide best execution.

vi. Foreign Exchange (FX): FX trades are only permitted in facilitation of a currency conversion or the settlement of a security trade in accordance with the permitted currencies. For the avoidance of doubt, proprietary FX trading or FX trading for investment or speculative purposes is not permitted. Standalone FX forwards (>T+5) are therefore not permitted. All orders will be executed promptly with the relevant custodian. We will endeavour to aggregate orders to reduce your costs. Our default settlement period for FX transactions is T+1 unless we are informed otherwise by our client’s.

vii. Other Asset Classes: We will execute all other trades in an appropriate manner recognising the importance of achieving the best possible result on a consistent basis when executing trades for our clients.

8. Monitoring and Review


We monitor the effectiveness of our execution arrangements and this Policy on a regular basis and assesses whether the execution quality and price achieved generally obtains the best possible result for clients. The monitoring of best execution is performed by the Trading Desk as part of the first line of defence with oversight by the Head of Trading. In addition, our compliance team monitors best execution as part of the second line of defence.

The following information will demonstrate in more general terms how we monitor orders for more commonly traded financial instruments:

i. Equities (including Investment Trusts, ETPs, Warrants and Depository Receipts): In order for us to meet the regulatory, monitoring and performance reporting requirements, we utilise an exception based price / basis point (BPS) approach. Exception based price monitoring uses price and BPS tolerances to identify trades which have been executed outside a specific range compared to various benchmark prices. The price and BPS tolerance ranges are set or agreed by our Head of Trading and are ratified by our compliance team. Tolerances are determined using independent third-party Transaction Cost Analysis (TCA) tools and an ex-post review of our trading activity.

Exception reports are generated to identify trade executions that are outside the market price / benchmark price tolerance range, or where no comparable quote has been obtained. For those trades where no market price / benchmark is available, we will analyse the available data and competing spreads from the universe of available counterparties to model a transaction and establish a price position. Our dealers and Head of Trading review the trades and the corresponding execution factors documented at the point of trade, which resulted in the price achieved, to validate that a good outcome has been achieved for the client.

ii. Debt securities (such as Government Bonds (Gilts) and Corporate Bonds): We regularly monitor the quality of the execution against an appropriate benchmark to ensure a good outcome has been achieved for the client. Execution quality monitoring for debt securities is performed on a sample basis by our compliance team. Exceptions to the set parameters will be highlighted and where appropriate, additional controls will be implemented in order to avoid future exceptions.

We maintain an audit trail for all executed orders in the past 12 months which assists us in ascertaining whether the best possible results have been achieved. The results of our monitoring allow us to identify and implement changes to this order execution policy and arrangements as we deem necessary.

How often will we update the Policy?

This Policy is reviewed at least annually and may also be updated periodically to take account of any changes to the applicable regulation or otherwise.

How can you obtain the most recent version of the Policy?

The most recent version of the Policy is published on our website, but if you would like to receive a hard copy of the Policy, please contact us in the manner described in section 15 below.

9. Market Hours

Our dealing team is available from 8am to 5pm during UK business days. If an order is submitted outside of these hours then we will execute on a reasonable endeavours basis, but clients should have no expectations that we will do so outside of our regular trading hours.

10. Fees and Charges

The fees and charges for all asset classes are disclosed to the client in advance via the fee schedule. To obtain a copy of the fee schedule, contact the Client Services Department on +44 (0) 207 968 8300 or via email quoting the relevant client account details.

To enable us to offer clients access to markets where we are not members and/ or to access certain algorithms, a third-party broker may be utilised. Any additional charges will be passed on to the client with full transparency and disclosed in the contract note. Please be aware that the charges may vary according to the execution venue. For further information in this regard, please contact the dealing team on +44 (0) 207 968 8400 or via email

11. Conflicts of Interest

We are responsible for ensuring that our systems, controls and procedures are robust and adequate in order to allow us to identify and manage any conflicts of interest that may arise.

In general, we arrange our business to minimise the potential for such conflicts and where they do arise we manage such conflicts to ensure that our own interests are never put ahead of those of our clients and that one group of clients is not treated more favourably than another.

We have established procedures which are designed to identify on an on-going basis any conflicts of interest that may arise. Controls and procedures are implemented to ensure that the interests of the client are never compromised. Our Conflicts of Interest Policy details the types of conflict that may arise and how they are managed should they occur. This process is overseen by our compliance team and a copy of our Conflicts of Interest Policy can be accessed via the above tab ‘Conflicts of Interests Policy’. If the arrangements made to manage conflicts of interest are not sufficient to ensure, with reasonable confidence, that the risk of damage to the client’s interests will be prevented, we will clearly disclose the general nature and/or sources of the conflicts of interest to the client before undertaking business for that client.

12. Limit Orders

We will not immediately make public any limit order in respect of shares admitted to trading on a market which is not immediately executed under prevailing market conditions. Our clients will have provided their consent to this when they signed the application form to become a client or via the regular Know Your Customer (KYC) updates we will have sent to our clients since we believe it is in their best interests to allow us to exercise our discretion in accordance with this Policy, failing which we cannot provide our investment service to them.

13. Orders Executed outside a Regulated Market

In order for us to achieve the best possible results for each order when we execute them on our clients’ behalf, we may sometimes seek to place the orders with an execution venue other than a Regulated Market, MTF or OTF. However, for a Financial Instrument that is admitted to trading on a Regulated Market, MTF or OTF, we are required to obtain our clients’ prior express consent before we execute an order in such a Financial Instrument outside a Regulated Market, MTF or OTF and our clients will have provided their consent when they signed the application form to become a client or via one of the KYC updates, failing which we cannot provide our investment service to them.

14. Consenting to the Policy

We are required by the FCA Rules to obtain prior consent from our clients to be bound by to this Policy. Once a client signs the application form to become our client, we ask him/her to confirm (in the Declarations and Signatures section) that he/she accepts this Policy.

15. Contact Details

How do you contact us in connection with this Policy?

If you have queries about this Policy, please contact our Compliance Officer at the address below or send an enquiry via email to

Compliance Officer
Credo Capital Limited
8-12 York Gate 100 Marylebone Road
London NW1 5DX
Tel: +44 (0)20 7968 8300


Detailed below is a list of the execution venues and third party brokers, on which we currently place significant reliance in meeting our best execution obligation. The list is not exhaustive and we may execute on alternative venues or with other third party brokers so long as such venues are appropriate and consistent with this Policy.

Types of Instrument Venues/Brokers Considered
UK Equities (Investment Trusts, Warrants and Depository Receipts) All LSE Member Firms
International Equities (Investment Trusts, Warrants and Depository Receipts) Jefferies LLC/Intl Ltd
Barclays Bank plc/Capital Inc
Structured Products Product provider or specialist broker
Exchange Traded Products All LSE Member Firms
Bloomberg Trading Facility Ltd
Tradeweb Markets LLC
Collective Investment Schemes (including Unit Trusts, Open Ended Investment Companies, Hedge Funds) The fund managers/administrators of the relevant Collective Investment Schemess
Traded Options (Exchange Traded Options only) ADM Investor Services International Ltd
Debt Securities (Government & Corporate Bonds) All LSE Member Firms
Bridport & Co (Jersey) Ltd
RIA Capital Markets Ltd
Guy Butler Ltd
King & Shaxson Ltd
Bloomberg Trading Facility Ltd
Tradeweb Markets LLC
Foreign Exchange Transactions

Credo benefits from reduced foreign exchange rates from custodians or other foreign exchange providers as a result of the volume of foreign exchange transactions generated by Credo.

The foreign exchange rate provided to our clients is dependent upon the size, volume, currency and market conditions relating to a transaction and that rate includes a charge due to Credo as set out in the table below:

Trade Size Basis Points Charge*
All trade sizes 15.0
(*) Effective from 8 October 2018

Credo may amend these charges at any time without reference to its clients and the revised charges will be published here.

Credo may also charge a commission on certain foreign exchange transactions. Any such commission is disclosed in a client’s Fees and Charges schedule.

Corporate Social Responsibility

We believe in being an active member of both global and local communities. In particular, we believe that to give our stakeholders – employees, clients, shareholders, investors, suppliers, business partners, the communities in which we operate and the environment - the best returns, we need to set high standards of responsibility and integrity.

Our Commitments:

Leadership, Values & Ethics:
We say what we do and do what we say. We embrace our core values of honesty, integrity, trust, confidentiality, fairness and equality. Credo maintains a strong code of ethics which underpins all of our business practices.

Our People:
Employees and the Workplace. We are committed to being a responsible employer which people choose to work for. We strive to ensure that both the physical working environment and our business practices are safe and allow our people to develop and deliver their best. As a people-oriented business our focus is on the professional development and wellbeing of all our employees. We have a culture where we respect and make best use of the diversity of our people as individuals.

Collaborating with our clients, we engage to understand their real business needs and deliver long-lasting value with tangible results. We take customer dialogue and feedback very seriously. We also look to embed corporate social responsibility and sustainability considerations into our advice and technology offers.

Ensuring a positive impact on the communities in which we live and operate. As an employer in various jurisdictions the Credo Group works on both national and international levels to assist and promote various charitable endeavours to support community projects. We encourage the involvement of our employees in community development.

Suppliers & Business Partners:
Working with our suppliers and business partners and committing to sound and sustainable procurement procedures, to ensure that our suppliers and business partners adhere to the same principles as we do.

The Environment:
Recognizing our impact on the environment we strive to reduce any negative environmental impact in the areas most relevant to our business, in particular energy use, travel and waste management. Long term sustainability is the key and we strive to increase employee awareness, reduce our impact and increase our positive contribution.

Equality and Diversity

Our Aim and Policy Statement

Our Equality and Diversity strategy is designed to bring about cultural and organisational change both in the make-up of our workforce and the way in which we do business. We strive to provide a first-class service to all our customers, are working hard to have an enviable and highly motivated workforce and aim to seek out new business by offering innovative products and solutions that meet people's needs. Achieving this means we must demonstrate fairness and respect in all our dealings with our people, customers, shareholders, investors, suppliers and the communities in which we operate.

At Credo we believe that managing diversity is about valuing people as individuals. The scope of 'diversity' includes age, colour, disability, ethnicity, economic status, family or marital status, nationality, religious belief, sexual orientation, spent convictions, part time working, political opinion/affiliation and gender reassignment.

It also embraces the range of individual skills, educational qualifications, work experience and background, languages and other relevant attributes and experiences that differentiate us; all differences that can result in varying experiences, values, and ways of thinking, behaving, communicating and working.

At Credo we're committed to treating all our stakeholders fairly and with respect regardless of their sex, marital or family status, ethnic or national origin, nationality, colour, race, religious belief, political opinion, spent convictions, disability, gender reassignment, sexual orientation, age, or economic status. We use this ethos to shape and implement all our policies, practices and procedures, so that they comply with standards of fairness and so no one is disadvantaged by any unjustifiable conditions or requirements.

Every manager, employee and worker has a personal responsibility for complying with our policy and doing their bit to make it work. We apply the spirit of our policy to include any contact with third parties, as we do not tolerate discrimination against our customers or clients.

The Scope of this Policy

Our Equality and Diversity policy applies to all areas of our work. From our employees, job applicants, contractors, people employed through agencies to our distributors and supplier chains as well as our customers and clients.


Our commitment:

Credo is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

Guidelines and standards:

This website makes every effort to conform to level A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines which is currently the widely accepted standard for website accessibility. The W3C guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.


Whilst Credo strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

Accessibility features:

We respect the following standards to ensure the best use of our website by all of our users.

1. Text Resizing

We understand that not everyone has '20:20' vision and that to some of you the font on our site may be too small. We have tried to ensure that all text throughout the site can be scaled up and down as you require it. In most of the modern browsers, the 'text size' option can be found in the 'view' menu in the top left of the browser window.

If you have a general problem with the size of text on websites (ours and others) there are two simple ways of increasing the size:

a) Change Operating System Preferences
You can change settings within Windows or Mac operating systems to increase the size of text used - this makes all text on your computer larger (not just websites).

b) Change Browser Preferences
You can change settings within your browser to increase the default size of "normal" text - this has the effect of enlarging the text on all the websites that you visit (provided those websites have been built in an accessible way).

  • Microsoft Edge
    From the Tools button on the top right of the Internet Explorer screen, select zoom and set the desired percentage.
  • Google Chrome, Safari, Mozilla Firefox and most other browsers
    Increase Text Size: Hold down the CTRL key and press +
    Decrease text size: Hold down the CTRL key and press –

2. Images

All images used in this website include descriptive alt tag attributes. Where an image has no use other than being decorative the alt tag is set to null to allow easy reading of the site by all users.

3. Colours

We have taken care to ensure that the website's font and background colour combinations contrast significantly and are effective in ensuring information is still clear when viewed in different colour combinations.

If you wish to override the site's colours, you can do this by changing your browser settings to your own preference.

4. Browser Compatibility

We have tried to ensure that all of the pages on this site are readable in most browsers, including mobile devices. In particular we have checked compatibility with the latest versions of the most used browsers such as:

  • Microsoft Edge
  • Chrome
  • FireFox
  • Opera
  • Safari

Contact us

If you are still having problems navigating or accessing content on this site, then please contact us.

E-mail Disclaimer

If you receive an email from the Credo Capital Limited and its group-affiliated companies (Credo Group), please be aware that the email is confidential and may be privileged. Please notify us immediately if you received it in error. Do not copy it for any purpose, nor disclose its contents to any other person. No confidentiality or privilege is waived or lost by any error in transmission. The Credo Group and, where relevant, its licensors retain all intellectual property rights in all emails sent by the Credo Group.

The Credo Group does not accept responsibility for the contents of the email message as it has been transmitted over a public network. Please call us if you suspect the message may have been intercepted or amended.

Opinions, conclusions and other information in email messages that do not relate to the official business of the Credo Group shall be understood as neither given nor endorsed by it.

The Credo Group may amend this disclaimer (or any other) at any time without notice. You should check this webpage from time to time to review the current disclaimers because they are binding on you.

Credo Group makes no warranty as to the accuracy or completeness of the content, data or information contained in any email and hereby excludes liability of any kind. Any opinions expressed in an e-mail are those of the author and do not necessarily reflect the opinions of the Credo Group.

Please send any comments you may have regarding our service to

Credo Capital Limited (company no. 3681529) is incorporated under the laws of England and Wales with its registered addresses at 8-12 York Gate, 100 Marylebone Road, London NW1 5DX. Credo Capital Limited is authorised and regulated by the Financial Conduct Authority in the United Kingdom (reference no. 192204) and as a financial services provider by the Financial Sector Conduct Authority in South Africa (reg. no. FSP 9757).

Anti-Corruption and Bribery Policy

Anti-Corruption and Bribery Policy
Version 4.2, as at July 2023

1. Policy Statement

1.1 It is the policy of Credo Capital Limited (Credo) to conduct all of our business in an honest and ethical manner. We take a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate and implementing and enforcing effective systems to counter bribery. The other persons referred to in 2 of this Policy are also subject to its requirements.

1.2 We will uphold all laws relevant to countering bribery and corruption in all the jurisdictions in which we operate. However, we remain bound by the laws of the UK, including the Bribery Act 2010 (Bribery Act), in respect of our conduct both at home and abroad.

Under the UK Bribery Act 2010, bribery is a criminal offence, whether committed in the UK or abroad, the main offences are:

  • Bribing or attempting to bribe another person
  • Accepting a bribe
  • Bribing a foreign/domestic public official
  • A corporate offence of failure to prevent bribery by the company or by a person performing services for or on behalf of the company (such as an Introducer, distributor, broker or other agent).

1.3 Under FCA rule SYSC 6.1.1 R Credo is required to establish, implement and maintain adequate policies and procedures sufficient to ensure compliance by Credo including its managers, employees and appointed representatives (ARs) (or where applicable, tied agents) with its obligations under the regulatory system and for countering the risk that Credo might be used to further financial crime. Financial crime risk includes the risk of corruption as well as bribery, and so is wider than the scope of the Bribery Act. The FCA may take action against a firm with deficient anti-bribery and corruption systems and controls regardless of whether or not bribery or corruption has taken place. FCA Principle 1 also requires authorised firms to conduct their business with integrity.

1.4 The purpose of this Policy is to:

1.4.1. set out our responsibilities and the responsibilities of those working for us and/or providing services to us, in observing and upholding our position on bribery and corruption; and

1.4.2. provide information and guidance to those working for us on how to recognise and deal with bribery and corruption issues.

1.5 Bribery and corruption are punishable for individuals by up to ten years' imprisonment and if we are found to have taken part in corruption, we could face an unlimited fine, be excluded from tendering for public contracts (not that we do so in the course of our business, but presumably would be excluded from tendering for a mandate from a public body) and face damage to our reputation. We therefore take our legal responsibilities very seriously.

1.6 In this Policy, third party means any individual or organisation staff come into contact with during the course of their work for us and includes actual and potential clients (in the circumstances specifically referred to in this Policy), customers, suppliers, distributors, business contacts, introducers, agents, advisers, and government and public bodies (including Credo’s Regulators in the UK and South Africa), including their advisors, representatives and officials, politicians and political parties.

2. Who is covered by the Policy?

This Policy applies to all individuals working, at all levels and grades, including senior managers, officers, directors, employees (whether permanent, fixed-term or temporary), consultants, contractors, trainees, seconded staff, homeworkers, casual workers and agency staff, volunteers, interns, agents, sponsors, or any other person associated with Credo , or any of its subsidiaries or ARs their employees, wherever located (collectively referred to as staff in this Policy). It would also apply to any employees of Credo Group (South Africa) (Proprietary) Limited who provide services to Credo (Credo, its holding company and its subsidiaries are hereafter referred to as the Credo Group).

3. What is Bribery and Corruption?

3.1 The FCA defines corruption in its Financial Crime Guide as “the abuse of entrusted power of public or private office to obtain an undue advantage” . Corruption includes not only bribery, but also other forms of misconduct or improper behaviour. This behaviour may or may not be induced by the prospect of obtaining an undue advantage from another person.

3.2 Bribery, whether committed in the UK or abroad, is a criminal offence under the Bribery Act. Bribery is a form of corruption and is commonly described as involving the offer, promise, giving, request, receipt, acceptance, or transfer of anything of value, either directly or indirectly, to or by an individual, to induce, influence, or reward the performance of a function or an activity with improper intent, in a commercial or public office setting.

3.3 The offence of being bribed, is defined as requesting, accepting or agreeing to accept such an advantage, in exchange for improperly performing a function or activity.

3.4 Bribery does not have to involve cash or an actual payment exchanging hands and can take many forms such as a gift, lavish treatment during a business trip or tickets to an event.

3.5 The types of bribery that take place are numerous and include bribery in order to secure or keep a contract, bribery to secure an order, or bribery of a local, national or foreign official to secure a contract.

3.6 The relevant function or activity is any function of a public nature; any activity connected with a business, trade or profession; any activity performed in the course of a person's employment; or any activity performed by or on behalf of a body of persons whether corporate or unincorporated. This applies to both private and public industry, and encompasses activities performed outside the UK, even where the activities have no link to the UK.

3.7 The conditions are that the person performing the function should be expected to be performing it in good faith or with impartiality, or that an element of trust attaches to that person's role. The activity will be considered to be improperly performed when the expectation of good faith or impartiality has been breached, or when the function has been performed in a way not expected of a person in a position of trust.

3.8 The standard in deciding what would be expected is what a reasonable person in the UK might expect of a person in such a position. Where the breach has occurred in a jurisdiction outside the UK, local practises or customs should be disregarded when deciding this, unless they form part of the law of the jurisdiction. The law, of a jurisdiction means any constitution, statute or judicial opinion set down in writing.


Offering a bribe:

You offer a potential client, tickets to a major sporting event, but only if they agree to do business with us.

This would be an offence as you are making the offer to gain a commercial and contractual advantage and on the condition that they do business with us. We may also be found to have committed an offence because the offer has been made to obtain business for us. It may also be an offence for the potential client to accept your offer. There is a difference if we simply provide hospitality to a client or potential client (Client as defined in Credo’s G&H Policy with the hope that they may give us business, in which event the hospitality should be covered by the G&H Policy.

Receiving a bribe:

A supplier gives your nephew a job but makes it clear that in return they expect you to use your influence in our organisation to ensure we continue to do business with them.

It is an offence for a supplier to make such an offer. It would be an offence for you to accept the offer as you would be doing so to gain a personal advantage.

Bribing a foreign official:

You arrange for the business to make an additional payment to a foreign official to speed up an administrative process, such as ensuring a licence gets approved sooner.

The offence of bribing a foreign public official has been committed as soon as the offer is made. This is because it is made to gain a business advantage for us. We may also be found to have committed an offence.

4. Risk Framework

4.1 We have carried out a generic risk assessment to assess our exposure to potential bribery both internally and externally. Internal risks could include our staff’s potential dishonesty, lack of knowledge, lack of financial constraints within the Credo Group which enable facilitation payments, charitable contributions, corporate sponsorships or gifts and hospitality and a bonus culture that rewards staff primarily by level of business generated. External risks can include third parties acting on behalf of Credo, exposure to high-risk industries, such as defence, together with high-risk countries and dealing with public officials..

4.2 We have also carried out a risk assessment specific to Credo’s business and the main findings are summarised below:

4.3 Credo’s exposure to internal risks of bribery and corruption is low since we have robust recruitment controls including criminal checks and references and all staff receive training concerning our Bribery Policy, we have many financial controls and we do not have a bonus culture of rewarding risk taking although our bonus policy does seek to reward staff who generate income although non-financial factors must also be taken into account in determining their bonus.. Although we do host certain hospitality events and encourage staff to attend events hosted by clients, suppliers or other third parties with whom we do business, we believe that such hospitality, given and received, is genuine and is not intended to be used to improperly influence and give a business advantage. The giving or receiving of hospitality to and from clients is governed by our Gifts and Hospitality Policy (the G&H Policy). Our Research and Inducements policy also places restrictions on other non-monetary benefits.

4.4 Credo’s exposure to external risks of bribery and corruption is also low as we have no direct exposure to high-risk industries (such as construction, mining, defence and military industries, natural resources and energy, medical and pharmaceutical, telecommunications, transportation sectors, infrastructure projects and property development activities) and we have limited dealings with public officials save with Credo’s Regulators. Although the possibility exists that introducers in the UK or abroad, may use facilitation payments and the like to persuade clients to enter into arrangements with Credo (so that the introducer can earn an introducer fee from Credo), we believe this risk is minimal and the measures set out below in 4.5.1 – 4.5.10 to help to mitigate any existing risk.

4.5 Although we have assessed the internal and external risks of bribery and corruption as LOW, to address those risks we:

4.5.1. have published this Policy;

4.5.2. give firm guidance to the relevant parts of the business about what bribery and corruption are and how they won’t be tolerated;

4.5.3. wrote to the Introducers (within and outside the UK) with whom we had relationships prior to 1 July 2011 (the date upon which the Bribery Act came into force) notifying them of our adherence to the principles contained in the Bribery Act, the Introducer agreements contain a statement that Credo has a zero tolerance approach to bribery, corruption and facilitation of tax evasion and contains representations form the Introducer that they won’t offer, promise or accept any payment or gift to or from any person (directly or indirectly) for the purpose of influencing a prospective clients’ decision to engage Credo’s services or to purchase any products marketed by Credo. Where the Introducer is an entity, it agrees that it will continue to maintain policies and procedures reasonably designed to promote and achieve compliance with applicable laws and regulations relating to anti-bribery, anti-corruption and the prevention of the facilitation of tax evasion. The Introducer further undertakes to provide Credo with a certificate, upon request by Credo at its sole discretion, evidencing full compliance with any relevant law or regulation and to a level satisfactory to Credo. These certificates are collected annually and if an Introducer fails to provide the certificate, payments to that Introducer are frozen;

4.5.4. collect and retain, evidence of the identity of the Introducers referred to in 4.5.3. above;

4.5.5 continue to ensure that due diligence is conducted before engaging independent investment partners (continue to ensure that due diligence is conducted before engaging independent investment partners (IIPs), ARs, new employees or commencing business with new Introducers (e.g., internet searches, reference checks (as well as external civil and criminal checks for IIPs and new employees) and obtaining standard identification verification documentation);), ARs, new employees or commencing business with new Introducers (e.g., internet searches, reference checks (as well as external civil and criminal checks for IIPs and new employees) and obtaining standard identification verification documentation);

4.5.6. include provisions in our Agreements including those with clients, IIPs and other business contracts that set our expectations and reflect our commitment to “zero tolerance” of bribery and corruption;

4.5.7. have included a provision in the agreement with our only AR (Kifo Limited) obliging the AR to adhere to our policies and to comply with applicable laws and regulations, they provide confirmation during each quarterly oversight meeting that they have complied with the G&H Policy and we place an obligation on the AR to provide us with an annual certificate of compliance with the Bribery Act;

4.5.8. maintain a risk register which includes bribery and corruption as a risk and records the controls that we have in place to mitigate that risk; and

4.5.9. record, review and update the G&H Policy (from time to time) and require all staff to make an annual declaration in that regard; and

4.5.10 provide additional training to the business where required.

5. Gifts and hospitality

5.1 This Policy does not prohibit normal and appropriate hospitality (given and received) to or from third parties, save that:

5.1.1. the giving or receipt of gifts to and from Clients (including potential clients, as defined in the G&H Policy) (a Client), is dealt with in the G&H Policy; provided that this Policy may apply to Clients in circumstances where the behaviour of the Client or the member of staff is unusual, and/or a red flag is raised – see the Schedule for examples of red flags; and

5.1.2. the giving or receipt of gifts to and from third parties (excluding Clients), is dealt with in Credo’s Research and Inducement Policy.

5.2 We appreciate that the practice of giving business gifts varies between countries and regions and what may be normal and acceptable in one region may not be in another. The test to be applied is whether in all the circumstances the gift or hospitality would be considered as reasonable and justifiable within the UK. The intention behind the gift should always be considered and should comply with the G&H Policy.

6. What is not acceptable

It is not acceptable for you (or someone on your behalf) to:

6.1 give, promise to give, offer, or receive a payment, gift, inducement or hospitality, from, or to, a third party who is not a Client, with the expectation or hope that a business advantage will be received, or to reward a business advantage already given to someone other than a Client;

6.2 give, promise to give, offer, or receive a payment, gift, inducement or hospitality to a government official, agent or representative to "facilitate" or expedite a routine procedure;

6.3 accept payment from a third party that you know or suspect is offered with the expectation that it will obtain a business advantage for them;

6.4 accept a gift, inducement or hospitality from a third party (excluding Clients) if you know or suspect that it is offered or provided with an expectation that a business advantage will be provided by us in return;

6.5 threaten or retaliate against another worker who has refused to commit a bribery or corruption offence or who has raised concerns under this Policy; or

6.6 engage in any activity that might lead to a breach of this Policy.

7. Facilitation payments and kickbacks

7.1 We do not make, and will not accept, facilitation payments or "kickbacks" of any kind. Facilitation payments are typically small, unofficial payments made to secure or expedite a routine government action by a government official. They are not commonly paid in the UK but are common in some other jurisdictions.

7.2 If you are asked to make a payment on our behalf, you should always be mindful of what the payment is for and whether the amount requested is proportionate to the goods or services provided. You should always ask for a receipt which details the reason for the payment. If you have any suspicions, concerns or queries regarding a payment, you should raise these with the Compliance Officer.

7.3 Kickbacks are typically payments made in return for a business favour or advantage. All staff must avoid any activity that might lead to, or suggest, that a facilitation payment or kickback will be made or accepted by us. Commissions earned or payments to introducers in the ordinary course of business are not regarded as kickbacks.

8. Donations

As a matter of policy Credo does not provide political donations. Charitable donations may be made on behalf of Credo in accordance with the Charitable Donations Policy and these are recorded accordingly with the total amount donated to charities being monitored on an annual basis.

9. Your Responsibilities

9.1 You must ensure that you read, understand and comply with this Policy.

9.2 The prevention, detection and reporting of bribery and other forms of corruption are the responsibility of all those working for us or under our control. All staff are required to avoid any activity that might lead to, or suggest, a breach of this Policy.

9.3 You must notify the Compliance Officer as soon as possible if you believe or suspect that a conflict with this Policy has occurred or may occur in the future. For example, if a third party (excluding a Client) offers you something to gain a business advantage with us or indicates to you that a gift or payment is required to secure their business. Further "red flags" that may indicate bribery or corruption are set out in the Schedule.

9.4 Any employee who breaches this Policy will face disciplinary action, which could result in dismissal for gross misconduct. We reserve our right to terminate our contractual relationship with other members of staff if they breach this Policy.

10. Record-Keeping

10.1 We must keep financial records and have appropriate internal controls in place which will evidence the business reason for making payments to third parties.

10.2 You must declare to the Compliance Officer, hospitality or gifts accepted or offered in accordance with the terms of the G&H Policy, which will be subject to managerial review.

10.3 You must ensure all expenses claims relating to hospitality, gifts or expenses incurred in respect of third parties are submitted in accordance with our Expenses Policy and specifically record the reason for the expenditure.

10.4 You must complete the Minor Non-Monetary Benefits register and inform the Compliance Officer of all hospitality that has been accepted, offered or declined in accordance with the terms of the Research and Inducement Policy.

10.5 All accounts, invoices, memoranda and other documents and records relating to dealings with third parties, such as Clients, suppliers and business contacts, should be prepared and maintained with strict accuracy and completeness. No accounts must be kept "off-book" to facilitate or conceal improper payments.

11. How to Raise a Concern

You are encouraged to raise concerns about any issue or suspicion of malpractice at the earliest possible stage. If you are unsure whether a particular act constitutes bribery or corruption, or if you have any other queries, these should be raised with the Compliance Officer. Concerns should be reported by following the procedure set out in our Whistleblowing Policy. A copy of our Whistleblowing Policy can be found at http://share-srv-01/sites/sharepoint/Policies%20and%20Handbooks%20and%20Forms/Whistle%20Blowing%20Policy%20-%20January%202023,%20V2.2.pdf

12. What to do if you are a victim of bribery or corruption

12.1 It is important that you tell the Compliance Officer as soon as possible if you are offered a bribe by a third party, are asked to make one, suspect that this may happen in the future, or believe that you are a victim of another form of unlawful activity.

12.2 If the Compliance Officer has been advised by a member of staff that any corruption has taken place involving a member of staff or he suspects that is the case, he must immediately instigate a full investigation, which will be undertaken by him or another a member of the Legal and Compliance department who will prepare a written report about the matter. If the report determines that illegal activity has been undertaken, then the incident will be reported to the relevant authorities and disciplinary action will be taken against the offending member of staff.

13. Protection

13.1 Staff who refuse to accept or offer a bribe, or those who raise concerns or report another's wrongdoing, are sometimes worried about possible repercussions. We aim to encourage openness and will support anyone who raises genuine concerns in good faith under this Policy, even if they turn out to be mistaken.

13.2 We are committed to ensuring no one suffers any detrimental treatment as a result of refusing to take part in bribery or corruption, or because of reporting in good faith their suspicion that an actual or potential bribery or other corruption offence has taken place or may take place in the future. Detrimental treatment includes dismissal, disciplinary action, threats or other unfavourable treatment connected with raising a concern. If you believe that you have suffered any such treatment, you should inform the Compliance Officer immediately. If the matter is not remedied, and you are an employee, you should raise it formally using our Grievance Procedure, which is currently set out in Schedule 17 to the Staff Manual.

14. Training and Communication

14.1 Training on this Policy forms part of the induction process for all new members of staff. All existing staff will receive regular, relevant training on how to implement and adhere to this Policy, where appropriate.

14.2 Our zero-tolerance approach to bribery and corruption must be communicated to all suppliers, contractors and business partners at the outset of our business relationship with them and as appropriate thereafter.

15. Who is responsible for the policy?

15.1 The Exco has overall responsibility for ensuring this Policy complies with our legal and ethical obligations and that all those under our control comply with it. The Money Laundering Reporting Officer is a member of Exco and holds oversight responsibility over the wider financial crime controls.

15.2 The Compliance Officer has primary and day-to-day responsibility for implementing this Policy and for monitoring its use and effectiveness and dealing with any queries on its interpretation. Management at all levels are responsible for ensuring those reporting to them are made aware of and understand this Policy and are given adequate and regular training on it.

16. Monitoring and Review

16.1 The Compliance Officer will monitor the effectiveness and review the implementation of this Policy regularly considering its suitability, adequacy and effectiveness. Any improvements identified will be made as soon as possible. Internal control systems and procedures will be subject to regular audits to provide assurance that they are effective in countering bribery and corruption.

16.2 All staff are responsible for the success of this Policy and should ensure they use it to disclose any suspected danger or wrongdoing.

16.3 Staff are invited to comment on this Policy and suggest ways in which it might be improved. Comments, suggestions and queries should be addressed to the Compliance Officer.

16.4 This Policy does not form part of any employee's contract of employment and it may be amended at any time.


Potential risk scenarios: "red flags"

The following is a list of possible red flags that may arise during the course of you working for us and which may raise concerns under various anti-bribery and anti-corruption laws. The list is not intended to be exhaustive and is for illustrative purposes only.

If you encounter any of these red flags while working for us, you must report them promptly to the Compliance Officer. For the purposes of these red flags “a third party” would include a Client, where appropriate:

1. you become aware that a third party engages in, or has been accused of engaging in, improper business practices;

1. you learn that a third party has a reputation for paying bribes, or requiring that bribes are paid to them, or has a reputation for having a "special relationship" with foreign government officials;

2. you learn that a third party has a reputation for paying bribes, or requiring that bribes are paid to them, or has a reputation for having a "special relationship" with foreign government officials;

3. a third party insists on receiving a commission or fee payment before committing to sign up to a contract with us, or carrying out a government function or process for us;

4. a third party requests payment in cash and/or refuses to sign a formal commission or fee agreement, or to provide an invoice or receipt for a payment made;

5. a third party requests that payment is made to a country or geographic location different from where the third party resides or conducts business, save where the payment is to a Client and the payment is made in accordance with Credo’s Third-Party Transfer Rules;

6. a third party requests an unexpected additional fee or commission to "facilitate" a service;

7. a third party demands lavish entertainment or gifts before commencing or continuing contractual negotiations or provision of services;

8. a third party requests that a payment is made to "overlook" potential legal violations;

9. a third party requests that you provide employment or some other advantage to a friend or relative in exchange for providing the business with some advantage;

10. you receive an invoice from a third party that appears to be non-standard or customised;

11. a third party insists on the use of side letters or refuses to put terms agreed in writing;

12. you notice that we have been invoiced for a commission or fee payment that appears large given the service stated to have been provided;

13. a third party requests or requires the use of an agent, intermediary, consultant, distributor or supplier that is not typically used by or known to us; or are offered an unusually generous gift or offered lavish hospitality by a third party.

Whistleblowing Policy

Whistleblowing Policy
Version 2.2, as at January 2023

1. Introduction and Background

1.1 This policy details how Credo Capital Limited (the Company) all employees, workers, contractors, agency workers, consultants, interns and the like working at the Company and directors and members of the Company (the “Employees”) should disclose any concerns they may have about any aspects of the Company’s activities.

1.2 Whistleblowing is protected by law under the Public Interest Disclosure Act 1998 (the Act). The stated objective of the Act is ‘to protect individuals who make certain disclosures of information in the public interest; to allow such individuals to bring action in respect of victimisation; and for connected purposes.’ The Act applies to people at work raising genuine concerns about crimes, civil offences (including negligence, breach of contract, breach of administrative law), miscarriages of justice, dangers to health and safety or the environment and the cover up of any of these.

1.3 The Company is authorised by the Financial Conduct Authority (the FCA) and, as such, will act in accordance to the Whistleblowing rules as defined in the FCA Handbook, which will take precedence over the requirements of this policy.

2. Review of this Policy

This policy will be reviewed regularly, at least once a year, and amended as considered necessary by the Company’s Compliance Committee (ComplCo), in the event of changing circumstances or regulations.

3. Responsibilities

3.1 The Company has appointed its Legal and Compliance Director, currently Debra Chalmers, Senior Management Functions (SMF) 3, 16 and 17, as its whistleblowing champion. The Company will ensure that the whistleblowing champion has a sufficient level of authority and independence within the Company and access to the necessary resources and information to enable him/her to carry out his/her responsibilities.

3.2 Where there is a potential conflict with the whistleblowing champion and the department and/or function that is in question Gareth Crosland (SMF 3), shall act as the whistleblowing champion in respect of that issue until he is satisfied that the matter has been resolved.

3.3 The whistleblowing champion has the responsibility for ensuring and overseeing the integrity, independence and effectiveness of this policy and procedure.

3.4 Employees are encouraged to disclose any and all issues falling within the types of matters to be disclosed in Section 4 below.

4. Types of Issues that can be Raised

4.1 Under the Act, Employees can make protected disclosures. This means any disclosure of information which, in the reasonable belief of the Employee making the disclosure, tends to show one or more of the following:

  • That a criminal offence has been committed, is being committed or is likely to be committed;
  • That a person has failed, is failing or is likely to fail to comply with any legal obligation to which he/she is subject;
  • That a miscarriage of justice has occurred, is occurring or is likely to occur;
  • That the health or safety of any individual has been, is being or is likely to be endangered;
  • That the environment has been, is being or is likely to be damaged;
  • That information tending to show any matter falling within any one of the preceding paragraphs has been, is being or is likely to be deliberately concealed.

4.2 For the purposes of the above disclosures, it is immaterial whether or not the information is confidential and whether the malpractice is occurring in the UK or overseas.

5. Recipients of the Disclosure

5.1 The Act protects disclosures made to the following persons:

  • The relevant employer;
  • A legal adviser in the course of obtaining legal advice;
  • A prescribed person such as the FCA.

5.2 To disclose issues to the wider public like the police or the media, the whistleblower will be protected to the extent that:

  • The whistleblower reasonably believes he will be victimised if he raises the matter internally or with a prescribed regulator; or
  • There is no prescribed regulator and he reasonably believes the evidence is likely to be concealed or destroyed; or
  • The concern had already been raised with the employer or a prescribed regulator; or
  • The concern is of an exceptionally serious nature.

6. Protections under the Act

6.1 Under the Act an Employee has the right not to be subjected to any detrimental effect by any act, or any deliberate failure to act, by the Company on the grounds that the Employee has made a protected disclosure. Where a whistleblower is victimised, or dismissed in breach of the Act, he/she can bring a claim to an employment tribunal for compensation.

6.2 As a responsible firm, the Company is committed to good practice and the highest standards of protection for the whistleblower. The Company will not tolerate any harassment or victimisation of a whistleblower (including informal pressure) and will take appropriate action to protect Employees when they raise a concern in good faith and will treat any harassment as a serious disciplinary offence which will be dealt with under the Company’s disciplinary rules and procedure.

7. Raising a Concern

7.1 Employees may report disclosable concerns to the Company, the FCA or both. It is not a requirement that reports are made to the Company before reporting to the FCA.

7.2 Concerns may be raised to the Company by telephone, in person or in writing.

  • Telephone: Please call +44207 968 8300;
  • In writing: Send an email to or by post to the Legal and Compliance Director, Credo Wealth, 8-12 York Gate, 100 Marylebone Road, London NW1 5DX;
  • In person: Please raise it to your immediate line manager, or if deemed inappropriate, to the Company’s Legal and Compliance Director.

7.3 If you are uncomfortable with raising the issue internally at the Company, then you are able to seek advice from the independent charity, Protect (Whistleblowing Advice) Limited (PWAL) which provides free, legal and confidential advice. For Whistleblowing advice from PWAL, call 020 3117 2520.

7.4 Concerns may be raised with the FCA as follows:

  • Call: +44 (0)20 7066 9200 during office hours or leave a message
  • Email:
  • Post: Intelligence Department (Ref PIDA), Financial Conduct Authority, 12 Endeavour Square, London E20 1JN
  • Online: FCA Incident Report:

7.5 As part of the disclosure, the following details should be included where possible:

  • The names of any individuals involved in the misconduct;
  • Any key dates;
  • The ‘how’, ‘what’ and ‘where’ of any supporting documents or evidence;
  • The type of wrongdoing and who else knows about it;
  • It is not a requirement to be able to prove your suspicions beyond reasonable doubt.

8. Raising a Concern

8.1 The Company is committed to the highest levels of conduct with regards whistleblowing. All malpractice is taken seriously.

8.2 On receipt of a disclosure, the Company will investigate the matter fully and take any necessary action. The confidentiality of the Employee making the disclosure will be respected fully where so requested.

8.3 The Company also commits to ensuring that the Employee raising the concern is protected to the fullest extent possible from any harassment or other detriment as a result of making the disclosure. The Employee will be kept updated as to the progress of the investigation and the action taken to resolve the issue.

8.4 It is a disciplinary matter both to victimise a bona fide whistleblower and for someone to maliciously make a false allegation.

Further information

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