Legal & Compliance
If you are a person who is resident in the United States of America (the US) or you are otherwise regarded as a US person pursuant to the Securities Act, 1933 (e.g. you are incorporated in the US, you hold an account for the benefit or account of a US person or you are a US Trustee) and you are not an existing client of Credo Capital Limited (Credo), then you may not access this website. Credo is not registered with the Securities Exchange Commission (SEC) in the US and accordingly does not hold itself out generally to the public in the US as an investment adviser and does not solicit for business in the US. Credo is entitled to have a limited number of US clients based on it complying with the relevant exemptions from registration with the SEC. If you are an existing client or you are unsure whether you are a US person, please contact your Relationship Manager or send your query to
To the extent that this website contains information regarding collective investment schemes that are not authorized for distribution in Switzerland, such collective investment schemes may not be offered or publicly distributed in Switzerland.
The information on this website is only aimed at qualified investors according to Swiss law which include: (i) banks, securities dealers, fund managers and asset managers of collective investment schemes (including their clients with whom a written asset management agreement is in place), (ii) insurance companies, (iii) public corporations and pension funds with professional treasury operations as well as (iv) companies with professional treasury departments. An investor is deemed to operate a professional treasury service if it has at least one qualified expert experienced in the financial field to which it entrusts the continuous management of its financial assets.
Furthermore, the following are qualified investors: (v) high-net-worth individuals (i.e. private investors who have, prior to accessing this website, confirmed in writing to Credo Capital Limited, 8-12 York Gate, 100 Marylebone Road, London NW1 5DX, that they possess net financial assets of at least CHF 2'000'000) and (vi) independent asset managers and investors who have entered into an asset management contract in writing with an independent asset manager to the extent that the asset manager is subject to the Money Laundering Act and to a code of conduct of a professional organisation which is recognized as a minimum standard by the Swiss Financial Markets Supervisory Authority (FINMA) and that the asset management agreement is in accordance with the recognized guidelines of a professional organization.
Persons who are not qualified investors as described above may not access this website.
If you are accessing this site in the United Kingdom, please note that the information contained on this site has been approved by Credo, which is authorised and regulated by the Financial Conduct Authority (the FCA). The information on this site is not intended for distribution to, directed at nor for use by residents outside the United Kingdom, if such distribution, direction or use would be contrary to local law or regulatory requirements and no company in the Credo Group would accordingly be able to provide any services described in this site to any person in such circumstances. Investors are responsible for satisfying themselves that they may lawfully access this site, under the laws of their home jurisdiction.
The content on this site is provided for information purposes only and should not be construed as an offer or as solicitation of an offer to purchase investments or investment services from Credo.
Credo undertakes to comply with its obligations under the Financial Services and Markets Act 2000 (the Act) and any disclaimers contained on this site will not operate to exclude or restrict liability for any duty to clients under the Act or any other applicable regulatory authority.
The investments or investment services provided by Credo may not be suitable for all investors. Investors with any doubts as to suitability of the investment products or services provided by Credo should consult their investment, tax or legal advisor.
Certain investments mentioned on this site may not be listed on any recognised stock exchange and so carry higher risks than investments in securities listed on a recognised stock exchange and may be difficult to sell or realise. Reliable information for determining their current value or the risks to which they may be exposed may not be available. No investment or investment service mentioned on this site amounts to a personal recommendation to any one investor.
Past performance is not a guide to future performance. The value of investments and the income from them can go down as well as up and an investor may not get back the amount invested. The value of shares may rise or fall due to changes in the rate of exchange in the currency in which the shares are denominated if it is different from the investor's own currency.
Credo and its associates may have positions in any investments that may be recommended to you and may be providing or have provided investment advice or services in relation to such investments.
Any data and research material provided ahead of an investment decision is for information purposes only. We shall not be liable for any errors or delays in the provision of information, or any actions taken in reliance thereon.
We reserve the right to amend, alter, or withdraw any of the information contained in this website at any time and without notice. No liability is accepted for such changes, or for the pages of this website not being available at all times.
This site may include forward-looking statements that are based upon current opinions, expectations and projections. We undertake no obligation to update or revise any forward-looking statements. Actual results could differ materially from those anticipated in the forward-looking statements.
The internet is not a completely reliable transmission medium and there may be arbitrary delays and omissions in the provision of service. Credo will not be liable for any loss (insofar as is permitted by the rules of the FCA, where applicable) resulting from a cause over which it does not have direct control. Credo will not be responsible for any damage to investors' computers, software, modems, telephones or other property resulting from investors' use of this site. Whilst endeavouring to ensure availability of this site 24 hours a day, Credo will not be liable for any loss or damage suffered by any person as a result of this site not being available. Access to this site may be suspended temporarily or permanently and without notice.
We accept no responsibility for information or software provided by other sites which may be accessed by hypertext link from these pages and we are not responsible for the maintenance or availability of such pages or the information or software which they contain.
Relevant telephone calls are recorded in accordance with our regulatory obligations. This means that all telephone calls to Credo landlines are recorded and most calls to Credo mobile phones between a client or potential client and a Credo employee, consultant or contractor are recorded.
At Credo we are committed to offering our customers the highest possible standard of service and have accordingly incorporated the FCA's concept of 'Treating Customers Fairly' into our mission statement.
We recognise that we have as much to gain as you, our customers, when we look after your best interests and treat you fairly in all aspects of our dealings with you and so we are stating our commitment to you on this site.
Our commitment to you
- To provide you with clear information about the products and services we offer you, including fees and charges;
- To ascertain your individual needs, preferences and circumstances before recommending a product to you or investing in a product for you;
- To deal openly and in a timely manner with your queries;
- To meet or speak with you on a regular basis;
- To only recommend products and services that we believe are suitable or appropriate for you;
- To manage conflicts of interest fairly, both between ourselves and our customers and between customers themselves;
- To encourage you to ask if there is anything that you don't understand;
- To encourage you to give us feedback (whether positive or negative) on our services; and
- To give you access to a formal complaints procedure should you become unhappy with our service.
How you can help us
You can assist us to provide you with the products and services that are suitable for you by:
- providing us with information relating to your financial position, knowledge, experience, understanding of risk and personal background to enable us to offer you tailored products that are suitable or appropriate for you;
- informing us of any changes to your financial or personal information, in a secure manner, to ensure that we keep our records up to date;
- letting us know if there is any aspect of our service, or of a product we have discussed or recommended that you don't understand or you are not happy with; and
- telling us if you think there are ways we can improve our service.
Should you have any comments (positive or negative) regarding the implementation of our commitment to you or any service that we provide to you (or you have any question) please tell us by contacting your relationship manager and/or send your comments to email@example.com.
Credo’s intention is always to provide all clients with the highest quality of service and to act in their best interests at all times. Occasionally, however, a client may feel they have a cause for complaint regarding the service, or part of the service, provided, or failure to be provided, by Credo. This summary outlines who is an ‘eligible complainant’ and the process and timeline that Credo will follow when dealing with any complaint brought by a client.
Financial Conduct Authority and Financial Ombudsman Service
Credo Capital Limited (FRN: 192204) (Credo) is authorised and regulated by the Financial Conduct Authority (FCA).
As part of its statutory obligation, the FCA has established the Financial Ombudsman Service (FOS) which has the power to consider, arbitrate and settle complaints between FCA authorised firms and an ‘eligible complainant’ where the parties have been unable to resolve the matter themselves, or a client is not satisfied with the way in which a firm has dealt with the client’s complaint.
Only complaints by persons (or on behalf of persons) who are ‘eligible complainants’ (as defined by the FCA) may be made to the FOS. Not all clients would accordingly be able to make a complaint to the FOS, i.e. clients who are categorised as professional or eligible counterparties are generally not regarded as being ‘eligible complainants’, which for the purposes of the type of businesses that Credo carries on, are the following persons:
- a consumer; or
- a micro enterprise (an enterprise that employs fewer than 10 persons and has a turnover or annual balance sheet that does not exceed €2m); or
- a charity which has an annual income of less than £6.5 million at the time the complainant refers the complaint to Credo; or
- a trustee of a trust which has a net asset value of less than £5 million at the time the complainant refers the complaint to Credo.
If you have a complaint, please advise us at the following address:
8-12 York Gate
100 Marylebone Road
London NW1 5DX
Tel: 020 7968 8300
To enable us to resolve your complaint as quickly as possible, please provide us with the following information:
- the name, address, contact phone number and email address of the complainant; or
- the name and address of the organisation you represent, if you are making a complaint on behalf of an eligible complainant as well as the name and contact details of the person at the organisation who is making the complaint on behalf of an eligible complainant; and
- the account number or other reference for the account that the complaint relates to; and
- details of the complaint, including relevant references and dates.
Time Limits for Handling Complaints
Once we receive a complaint we will endeavour to resolve it as fairly and as quickly as possible, either informally or formally.
Informally Resolved Complaints
If a client makes a complaint to us that we are able to resolve informally within three business days of the complaint being received, we will do so. In that event, we will issue a Summary Resolution Communication (SRC) to the complainant which will include the following content which has been prescribed by the FCA:
- A statement that Credo considers the complaint to be resolved;
- A statement that the complainant may refer the complaint to the FOS if they subsequently decide that they are dissatisfied;
- The website address for the FOS and comment that further information is available there; and
- Whether Credo consents to waive the six-month time limit for referring the complaint to the FOS.
Formally Resolved Complaints
Where we are unable to resolve the complaint informally we will follow the formal ‘eight-week process’, as follows:
- We will promptly issue a written acknowledgement of the complaint after receipt or failure to resolve it informally (the Date of Receipt), stating that the complaint has been received and is being dealt with or that we have been unable to deal with it informally and it will be dealt with formally;
- Thereafter, we will keep the complainant informed of the progress of the complaint including the steps taken to resolve the complaint;
- Within eight weeks of the date of Receipt, Credo will issue a written ‘final response’ to the complainant which;
- accepts the complaint and, where appropriate, offers redress or remedial action; or
- offers redress or remedial action without accepting the complaint; or
- rejects the complaint and gives reasons for doing so;
- encloses a copy of the FOS's standard explanatory leaflet;
- provides the website address of the FOS;
- informs the complainant that if they remain dissatisfied with the Company's response, they may now refer the complaint to the FOS and must do so within six months; and
- indicates whether, or not, Credo consents to waive the relevant time limits.
- If at the end of the eight-week period, Credo is not yet in a position issue a ‘final response’, it will send a written response to the complainant which;
- explains why Credo is not in a position to make a final response and indicates when it expects to be able to provide one;
- informs the complainant that they may now refer the complaint to the FOS;
- indicates whether, or not, Credo consents to waive the relevant time limits;
- encloses a copy of the FOS standard explanatory leaflet; and
- provides the website address of the FOS.
- If Credo is unable to issue a final response or it does so, but the complainant is not satisfied with the final response, the complainant has six months to refer the matter to the FOS.
Further information about the FOS may be obtained from;
The Financial Ombudsman Service
London E14 9SR
Telephone: 020 7964 1000 (Open 9am-5pm Monday-Friday)
Credo Capital Limited Pillar 3 Disclosure and Policy
31 December 2021
The Capital Requirements Directive (“CRD”) and the Capital Requirements Regulation (“CRR”) together comprise CRD IV. CRR is binding directly on EU Members, while CRD was incorporated in the United Kingdom by way of rules introduced by the Financial Conduct Authority (the “FCA”) through the General Prudential Sourcebook (“GENPRU”), the Prudential Sourcebook for Investment Firms (“IFPRU”) and in the Senior Management Systems and Controls Sourcebook (“SYSC”) (SYSC 19A) regarding remuneration.
For Firms within the scope of CRD IV, it is applicable on a solo (entity), sub-consolidated and consolidated basis. Under CRD IV, Credo Capital Limited (the “Firm”) is categorised as an IFPRU €125k Firm (as defined by the FCA) and will need to comply with the CRR and the FCA’s IFPRU handbook.
Pillar 3 complements the minimum capital requirements (“Pillar 1”) and the supervisory review process (“Pillar 2”) and requires Firms to disclose information regarding their risk assessment process and capital resources with the aim of encouraging market discipline by allowing market participants to assess key information on risk exposure and the risk assessment process. In its latest Internal Capital Adequacy Assessment Process (“ICAAP”) assessment, the Firm has considered the CRD IV requirements and the Firm remains comfortably in excess of its minimum capital requirements under CRD IV.
As the Accounting Reference Date is 31 December 2021, this document has been prepared under the IPPRU rules still applicable at that date. Equivalent disclosures for future periods after 1 January 2022 will be prepared in accordance with new MIFIDPRU rules which came into effect from 1 January 2022.
The Pillar 3 disclosures have been reviewed and approved by the Firm’s Board.
Media and Location
This document has been prepared and is displayed on this website to meet the Firm’s Pillar 3 disclosure obligations.
The information contained in this document has not been audited by the Firm’s external auditors, does not constitute any form of financial statement and must not be relied upon in making any judgement concerning the Group of companies of which the Firm is a member.
The Firm regards disclosure of information as material if its omission or misstatement could change or influence the assessment or decision of a user relying on that information for the purpose of making economic decisions. If the Firm deems a certain disclosure to be immaterial, it may be omitted from this document.
The Firm regards information as proprietary if sharing that information with the public would undermine its competitive position. Proprietary information may include information on products or systems which, if shared with competitors, would render the Firm’s investments therein less valuable. Further, the Firm must regard information as confidential if there are obligations to customers or other counterparty relationships binding the Firm to confidentiality. In the event that any such information is omitted, the Firm will disclose that fact and explain the grounds why it has not been disclosed.
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The CRD IV requirements have three pillars. Pillar 1 sets out the minimum capital resource requirement Firms are required to maintain to meet credit, market and operational risks; Pillar 2 deals with the ICAAP undertaken by a Firm and the Supervisory Review and Evaluation Process through which the Firm and the regulator satisfy themselves on the adequacy of capital held by the Firm in relation to the risks it faces. In summary, Pillar 2 requires Firms to assess Firm-specific risks not covered by Pillar 1 and, where necessary, maintain additional capital (or such capital that is sufficient to cover the higher of the Pillar 1 and Pillar 2 risks) and; Pillar 3 deals with public disclosure of risk management policies, capital resources and capital requirements.
The Firm is an Investment Management Firm and acts solely as an agent for capital requirements pursuant to IFPRU. The Firm’s main risks have been identified as Operational Risk, Credit Risk, Market Risk and Liquidity Risk. The Firm is required to disclose its risk management objectives and policies for each separate category of risk which include the strategies and processes to manage those risks; the structure and organisation of the relevant risk management function or other appropriate arrangement; the scope and nature of risk reporting and measurement systems; the policies for hedging and mitigating risk and the strategies and processes for monitoring the continuing effectiveness of hedges and mitigating controls.
The Firm has assessed its Operational, Credit, Market and Liquidity Risks in its ICAAP where it also sets out appropriate actions to manage those risks.
The Firm has an Operational Risk framework (described below) in place to mitigate Operational Risk.
The Firm’s main exposure to Credit Risk is the risk that stockbroking, management and custody fees cannot be collected. We regard Credit Risk to be low. The Firm holds all cash balances with banks that have been awarded high credit ratings.
Market Risk exposure has been assessed by the Firm and is limited to the Firm’s exposure to any cash amounts held by the Firm in a foreign currency. Most foreign currency is converted into GBP on a regular basis and accordingly we deem Market Risk exposure to be low.
The Firm conducts Liquidity Scenario and Stress Tests on at least an annual basis. These stress tests incorporate all likely sources of Liquidity Risk and assess their combined impact on the Firm’s cash flows, liquidity position, profitability and solvency.
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Background to the Firm
The Firm is incorporated in the UK and is authorised and regulated by the FCA as an Investment Management Firm. The Firm is categorised as an IFPRU €125,000 Limited Licence Firm, which holds client assets but does not trade on its own account for capital requirements pursuant to IFPRU. The Firm is a solo regulated entity.
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Risk Management Objectives and Policies
Risk Management Objective
The Firm’s general risk management objective is to develop systems and controls to mitigate risk to a level that meets our risk appetite of “Low” Risk and ensures that the Firm’s allocation of Pillar 2 capital is minimised.
The Board, being the Governing Body of the Firm, has delegated the formal management oversight of the Firm to the Credo Executive Committee (“Exco”). It meets weekly and is composed of:
- Chief Executive Officer (“CEO”)
- Chief Financial Officer
- Legal and Compliance Director
- Chief Investment Officer
- Director of Private Clients
- One additional director of the Firm
Exco has chosen to delegate its day-to-day risk management activities to the Firm’s Risk Committee (“Risk Committee”) with the CEO having oversight. The Risk Committee is responsible for determining the Firm’s risk appetite or tolerance for risk and ensures that the Firm has implemented an effective, on-going process to identify risks, to measure its potential impact and then to ensure that such risks are actively managed.
In addition, Exco has chosen to delegate the day-to-day operational management of the Firm to an Operating Committee (“Opco”). Opco meets weekly, with a formal meeting taking place monthly. The minutes of these monthly meetings are provided to Exco and highlight specific issues that require formal Exco approval or feedback.
Risk within the Firm is managed by the use of the following:
- Risk Committee with the financial risks being managed by the Chief Financial Officer and the Group Financial Manager, the legal and regulatory risks being managed by the Legal and Compliance Director and Compliance Officer and the operational risks being managed by the Head of Operations and the CEO of the Firm having oversight;
- Compliance Committee which has oversight of the day-to-day management of the compliance risk of the Firm;
- The Firm has a conservative approach to risk;
- The Firm has identified its risks and recorded them in its electronic risk register (the “Risk Register”);
- The ICAAP describes the various categories under which risks are considered within the business;
- The ICAAP is reviewed at an annual meeting of Exco;
- The Firm has undertaken scenario Analysis and Stress Tests. This informs the Firm what, if any, impact there is likely to be to its balance sheet, cash flow and profitability.
Risk management is about managing the threats that may hinder delivery of the Firm’s strategic aims, objectives and operational functions and services and maximising the opportunities that will help to deliver them. Therefore, effective risk management should be clearly aligned to CC’s strategic objectives and processes now and in the future which are summarised as:
- Operating in accordance with regulatory guidelines;
- Delivering services to the best of our ability that meets our customers’ needs and expectations; and
- Ensuring CC’s financial sustainability.
The Firm’s risk management framework is set out in its Risk Management Policy (the “Policy”) which describes how the Firm’s staff undertake an assessment of all risks identified which are documented in the Risk Register. It involves three stages.
1.Determining the probability and impact of a risk before considering the effect of any controls, known as an ‘inherent risk assessment’. It is important to ensure that a realistic scenario is generated, otherwise each inherent risk assessment will indicate a catastrophic impact, whereas realistically, for most risks, controls will restrict the impact if the risk occurs.
2. Departments must assess the effectiveness of the controls in mitigating the risks identified. This is known as a ‘residual risk assessment’. This enables the department to understand the key risk exposures and where there are weaknesses in the areas of control.
By reviewing the inherent and residual risk assessments, departments will be able to ascertain those risks which are not adequately controlled. In these instances, departments must prepare action plans which:
- Clearly articulate the risk that requires management;
- Assign achievable timescales to mitigate the risk;
- Clearly detail the proposed solution, including resources required (where appropriate);
- Ensure that a risk owner is assigned with responsibility for managing the action plan.
Risk Monitoring and Management
It is essential that key controls and the overall risk environment are subject to constant, on-going monitoring to assess unacceptable levels of risk. This can be achieved by:
- Identifying and monitoring appropriate triggers and thresholds;
- Identifying and monitoring external risks;
- Identifying and monitoring internal risks;
- Assessing non-financial impacts;
- Having annual risk and control self-assessments;
- Implementing action planning.
Each department within the Firm currently monitors its own risk using the self-assessment process. The Firm believes that the self-assessment process is a valuable tool for building a better risk management culture as it facilitates accountability and transparency from the bottom to the top of the Firm. The risk management system that hosts the Risk Registers also contains within it, the incident logs. The Firm has a Risk Officer who manages, inter alia, the process of risk owners updating the risk registers, formalising the incident log submission process and producing a quarterly risk report for the Board.
The Firm controls its risks through the avoidance, transfer, prevention or reduction of the likelihood of the occurrence and/or the reduction of the potential impact of a risk exposure. This includes:
- Embedding a risk culture throughout the Firm;
- Ensuring that robust internal processes, controls and systems are maintained;
- Utilising outsourcing arrangements, where appropriate;
- Accepting risks within the stated risk tolerance level;
- Providing for potential losses.
To ensure that appropriate controls are in place and being adhered to, the risk owners will review the controls at least on an annual basis and in response to the occurrence of any incident. Where controls are not sufficient, work will be undertaken to develop and deliver new controls or enhance existing controls in accordance with an action plan, to ensure the department is actively managing its own risks.
Each department’s risk owner is required to confirm annually that all potential risks, including any new emerging risks, have been identified and are recorded. All controls must be reviewed for effectiveness and updated and action plans prepared, where appropriate.
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The Firm is an IFPRU €125k Limited Licence Firm because it does not deal for its own account or underwrite issues on a Firm commitment basis. It manages individual portfolios and it holds Client Money. An IFPRU firm must maintain at all times capital resources equal to or in excess of the base requirement (€125,000). The Pillar 1 capital requirement for an IFPRU 125K Limited Licence Firm is set out in Article 95 (2) of the CRR and is the higher of the credit risk capital requirement and the market risk capital requirement, or the Fixed Overheads Requirement (“FOR”).
The “Total Risk Exposure Amount” (“TREA”), which, for the Firm, is defined as 12.5 times the FOR is the amount used for the Pillar 1 capital adequacy purposes.
At the accounting reference date, being 31 December 2021, the Firm held the following capital position in Sterling:
Tier 1 Capital
There are three tests of capital adequacy, which relate to the TREA figure. Firms are required to have:
- Common Equity Tier 1 capital of 4.5% of TREA. Our requirement based on the above TREA is £1,620,378 and at the accounting reference date we had a Common Equity Tier 1 capital amount of £17,371,501 (48.24% of TREA);
- Tier 1 capital of 6% of TREA. Our requirement based on the above TREA is £2,160,504 and at the accounting reference date we held a Tier 1 capital amount of £17,371,501 (48.24% of TREA);
- Total capital (Own Funds) of 8% of TREA. Our requirement based on the above TREA is £2,880,671 and at the accounting reference date we held Own Funds of £17,371,501 (48.24% of TREA).
The Board is therefore comfortable that the Firm is, and has been throughout the financial year, adequately capitalised for Pillar 1 purposes. We have not disclosed any Pillar 2 capital requirements in this document.
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The Firm is primarily exposed to Credit Risk from the risk of non-collection of stockbroking, management and custody fees. It holds all cash balances with Banks assigned high credit ratings. Consequently, risk of past due or impaired exposures is minimal. A financial asset is past due when a counterparty has failed to make a payment when contractually due. Impairment is defined as a reduction in the recoverable amount of a fixed asset or goodwill below it's carrying amount.
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The Firm has Non-Trading Book potential exposure only and therefore, it does not form part of the Market Risk assessment. The Firm holds minimal cash in foreign currencies. Given this, any major foreign currency fluctuations will have a small impact on the cash held by the Firm. In addition, most foreign currency cash balances are converted into GBP on a regular basis, further reducing this risk.
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Operationally, the Firm is also exposed to the following risks:
The Firm’s business is heavily dependent on the people who provide the services to the Firm’s clients. The Firm accordingly ensures that it employs people with the necessary skill sets appropriate for its business needs. Recruitment policies are in place to ensure that staff of the right calibre are recruited and that the appropriate level of training and competence is achieved and maintained for the staff who are providing the relevant services. The Firm aims to attract and retain staff by paying market related remuneration (that complies with SYSC 19A) but also by providing a work environment that is inclusive, supportive and flexible whilst maintaining high professional standards.
Regulatory risk involves the loss arising from the failure to meet regulatory requirements in those jurisdictions in which the Firm operates. The financial services sector is heavily regulated and breaches could lead to fines or disciplinary action both for the Firm and for individual staff. The Compliance function supports the business to meet such obligations. They closely monitor actual and planned changes in regulation to ensure ongoing compliance with regulatory standards and to this end the Firm is assisted by professional consultants. The Firm carries professional indemnity cover in excess of the minimum FCA requirement. In addition to day-to-day oversight of matters that have a regulatory impact, the Compliance Committee meets on a monthly basis to assess the risks and compliance related topics that the Firm and the industry face. Some of the major strategic areas such as Conduct, Governance, Financial Crime, Systems and Controls are also key areas that are overseen by Exco and the Board. Staff receive training to address the key areas in the regulatory field.
The Firm is reliant on technology to maintain its infrastructure. Significant investment has been made in core IT systems over the last few years as part of a strategy of upgrading and strengthening procedures and management information. The Firm has used the services of IT consultants to assist in the development of those strategies and also to advise the Firm on any cyber security risks and the Firm has taken steps to address such risks. The Firm has a Business Continuity Plan in place.
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The Firm follows the prescribed FCA guidance on applying the Remuneration Code (the “Code”) proportionately. The Firm falls into Proportionality level three Category within SYSC 19A Remuneration Code and we have disapplied the following rules under the remuneration principles proportionality rule: SYSC 19A.3.40R; SYSC 19A.3.47R; SYSC 19A.3.49R; SYSC 19A.3.51R and SYSC 19A.3.44R. No external consultant has been used to determine the Firm’s remuneration policy although an external consultant has reviewed and advised on the policy.
1. Decision-making process
The Board adopts and periodically reviews the general principles of the remuneration policy and takes responsibility for its implementation. The Board has, however, delegated responsibility to Exco for monitoring compliance with the Firm’s remuneration policy to ensure that it operates as intended and that it continues to be appropriate.
The Board has authorised the establishment of two committees:
- Remuneration Committee – being an informal renumeration committee i.e. not a Remuneration Committee as contemplated in SYSC 19A3.12R(1). It has responsibility for determining the remuneration and bonuses to be paid to the Executives. It is comprised of the Chairman and CEO of the Firm and a director of Credo Wealth Limited, the Firm’s holding company (and who was previously a director of the Firm).
- Remuneration Sub-Committee – it has the responsibility for determining the remuneration and bonuses of all staff who aren’t executives. It is comprised of 5 directors of the Firm (including the Chairman and CEO).
The policy is subjected to a review at least annually. This review will take account of any relevant FCA and industry guidance.
In considering remuneration structures, the Board will seek to ensure that arrangements take account of potential risks and:
- Do not give rise to conflicts of interest, particularly as between the actions of employees and the interests of clients, shareholders, investors and other stakeholders; and
- Are designed to comply with applicable laws and regulations.
2. Remuneration Principles
In setting remuneration for directors and staff the following overarching principles are applied, such that the Firm:
- Rewards performance at the individual, team and corporate level;
- Does not link the variable remuneration of Code and non-Code Staff directly to performance, except for a few South African Relationship Managers and a UK Business Development Manager whose variable remuneration is linked to a structured bonus plan. The variable remuneration is not fully paid upfront but has deferral payments included in the terms of the bonus plan. None of the South African Relationship Managers are considered as Code Staff;
- Ensures remuneration is sufficient to attract, motivate and retain high calibre individuals;
- Ensures remuneration is aligned to the long-term performance of the business, and accordingly that its remuneration structure promotes effective risk management.
3. Determination of Salaries
The Firm aims to pay fixed salaries that are competitive and based on the individual’s responsibilities and own performance as well as that of the Firm, sufficient to allow for the possibility of no variable component being paid. Where variable remuneration is awarded, it is done on a discretionary basis, except for the South African relationship managers and UK Business Development Manager referred to above.
Guaranteed variable remuneration is not generally awarded, paid or provided save in the exceptional circumstances allowed for by, and then only in accordance with, FCA rules. The Firm will monitor the fixed to variable compensation to ensure that SYSC19A is adhered to with respect to the total remuneration paid to Code Staff, where applicable.
Code Staff Remuneration
Senior management and members of staff whose actions have a material impact on the risk profile of the Firm are classified as Code Staff. The table below shows the number of Code Staff in each business unit.
Credo Capital Limited Stewardship Code Disclosure
Version 2.1, as at October 2020
In accordance with the requirement under COBS 2.2.3R of the FCA Handbook, Credo Capital Limited (Credo) is obliged to make a disclosure in relation to its commitment to the Financial Reporting Council’s Stewardship Code (the Code).
The Code was originally published by the Financial Reporting Council (FRC) in 2010 and subsequently updated in September 2012. The principal aim of the Code is to enhance the quality of engagement between institutional investors and the listed companies they invest in (Investee Companies) to help improve long-term returns to shareholders and the efficient exercise of governance responsibilities by Investee Companies. The FRC believes that institutional investors should aspire to achieve the standards of engagement with Investee Companies in accordance with the good practice that it describes in the Code.
The Code sets out the principles of effective stewardship by investors and aims to assist asset owners and asset managers to exercise their stewardship responsibilities. Adherence to the Code is governed on a ‘comply or explain’ basis.
Although Credo supports the principles underlying the Code, Credo’s investment strategy is not supported by the Code and so it is no longer a signatory to the Code. This document describes the extent to which Credo has applied the seven principles of the Code and where appropriate, its alternative investment strategy.
Institutional investors should publicly disclose their policy on how they will discharge their stewardship responsibilities.
Credo currently manages investments on behalf of a limited number of professional clients who are not natural persons. Credo seeks to act in the best interests of its clients and as part of managing designated investments, engages and monitors companies on a wide range of matters such as performance, risks, strategy, capital structure and corporate governance, including culture and remuneration.
Good stewardship and monitoring of companies contributes to the Credo investment philosophy. These responsibilities are discharged internally as part of an integrated investment process. Although Credo recognises the importance of quality engagement between Investee Companies and institutional investors and the appropriate exercise of governance responsibilities in line with the investment objectives and needs of individual clients, we are not usually in a position to facilitate such engagement between our clients and Investee Companies.
Institutional investors should have a robust policy on managing conflicts of interest in relation to stewardship and this policy should be publicly disclosed.
The latest version of the Credo Conflicts of Interest Policy is available at the top right tab on this page.
Credo seeks at all times to act in the best interests of clients, including with regard to conflicts of interest as required by the 8th principle of the FCA Principles for Business (PRIN 2.1) and SYSC 10 of the FCA Handbook. Under these obligations Credo is required to take all reasonable steps to identify, record, manage and disclose conflicts that may arise in the course of business. This includes identifying and managing actual or potential conflicts of interest that may arise either between Credo and its clients or between two separate clients.
Credo has in place a robust conflicts of interest policy, which is regularly reviewed and is committed to managing and resolving complaints fairly and efficiently.
In addition to the Conflicts of Interest Policy, Credo also maintains and reviews on a regular basis a conflicts register which records actual or potential conflicts of interest and sets out how these conflicts are managed or mitigated.
Institutional investors should monitor their investee companies.
Effective monitoring and review of investments is a vital element of good stewardship. Whilst the holdings that our clients have that fall within the scope of the Code is small, and our ability to influence company management is limited, we nevertheless regularly monitor holdings and companies as part of our investment process.
Credo takes a variety of factors into consideration as part of its monitoring including company performance and corporate governance arrangements and uses a variety of research tools and publicly available information to monitor company performance and developments. Where possible a call may be held with the company to discuss performance and developments.
Credo does not seek to be made an insider on company information, however if inside information is received this will be recorded and managed in accordance with the Credo Market Abuse Policy in respect of which all relevant staff have received training.
Institutional investors should establish clear guidelines on when and how they will escalate their activities as a method of protecting and enhancing shareholder value.
Credo forms its own view on the strategy and governance of an Investee Company as a result of its monitoring and that will influence the investment decisions made in relation to those Investee Companies. Generally, the holdings that our institutional investor clients hold is small and so our ability to influence the management of Investee Companies is limited, however Credo may speak to other shareholders or third parties if an issue arises in an Investee Company that we feel should be escalated, but we wouldn’t usually take the lead in any engagement with an Investee Company.
Credo’s investment strategy where an issue is identified with an Investee Company would usually be that it would be more effective and efficient for our clients to sell their holdings rather than to take any action.
Institutional investors should be willing to act collectively with other investors where appropriate.
We are willing to act collectively with other investors where appropriate and where this may be in the best interests of our clients. We would be willing to work with other regulated entities including members of recognised industry associations such as the Wealth Management Association (WMA) or Investment Management Association (IMA), but we would not usually take the lead in initiating any such action.
Due to the size of our clients' holdings, any arrangement would be informal and determined on a case by case basis.
Anyone seeking to act collectively should contact Credo at firstname.lastname@example.org or call 020 7968 8300.
Institutional investors should have a clear policy on voting and disclosure of voting activity.
Credo does not have a voting policy per se and we will act on our clients’ instructions in relation to a vote where appropriate or where we have discretion, we may vote our client’s shares having due regard to the nature of the issues at hand, the relevant clients’ investment objectives as well as our obligation to act in the best interests of our clients.
Credo will not automatically support the board of an Investee Company and may abstain from voting if it cannot get instructions from a client or it determines that to do so would be in the best interests of clients.
Credo does not routinely attend company meetings but may attend a meeting depending on the issues being addressed at the meeting and the impact on the interests of our clients.
Institutional investors should report periodically on their stewardship and voting activities.
Credo maintains records of voting activities and how votes have been exercised and that information would be made available only to a client in relation to their own shares (upon request) or as required by legal/regulatory obligations. Credo will not normally disclose voting intentions, make public statements or advise any third party of its voting activities due to client confidentiality.
Credo Capital Limited Engagement Policy
Version 1.0, as at August 2020
1.Introduction and Background
1.1. The amended European Shareholder Rights Directive II (SRD II), which is applicable from 10 June 2019, includes transparency obligations for European institutional investors as well as European and United Kingdom asset managers to the extent investments in EU equity instruments are made.
1.2. SRD II requires Credo Capital Limited (Credo) to disclose a shareholder engagement policy in respect of the EU equity instruments that it provides portfolio management services for on a ‘comply or explain’ basis.
1.3. This policy accordingly sets out the extent to which Credo will comply with the engagement requirements of SRD II and should be read together with Credo’s Stewardship Code Disclosure.
1.4. Credo’s investment philosophy is generally to invest for the long-term on behalf of its Clients for the purpose of assisting our Clients to achieve their financial objectives.
1.5. Although Credo supports the aims of SRD II which encourages long-term shareholder engagement, Credo’s investment philosophy does not generally include active engagement with EU Listed companies in which we hold investments on behalf of our Clients (Investee Companies), for the reasons set out below.
1.6. Credo is authorised by the Financial Conduct Authority (FCA) and, as such, will act in accordance with the Principles as defined in the FCA Handbook, which will take precedence over the requirements of this policy.
2.Review of this Policy
This policy will be reviewed at least annually or more frequently in the event of changing circumstances or regulations by Credo’s Management Body, being its Executive Committee. This policy is publicly available on Credo’s website.
3.SRD II Requirements
We set out below a description of the extent to which Credo does comply with the SRD II requirements and the reasons why we may not fully comply.
3.1. How Credo integrates shareholder engagement in its investment strategy:
3.1.1. Prior to Credo making an investment in any listed company or Fund for its Model Portfolios or UCITs Funds, its specialist investment teams (comprising equity, fixed income and multi-asset specialists) (ITs) will carry out research and analysis which will include evaluating the company’s strategy, financials, risk appetite and the overlaps between these elements. If appropriate, we will engage with management of the company and/or its investor relations team to gain a better understanding of the company, industry and sector that it operates in. The investment, equities and fixed income teams have access to reports, investment research and industry information and may take such information into account when making investment decisions.
3.1.2. The purpose of Credo’s research and engagement as described above is to eliminate potential investee companies which don’t fit into Credo’s investment strategy and not to identify potential investee companies that Credo can engage with for the purpose of influencing the strategy of those companies.
3.1.3. All Credo’s investment activity is performed by the ITs and overseen by the Investment Committee.
3.2. How Credo monitors investee companies on relevant matters:
3.2.1. Once an investment has been made, the ITs continue to monitor the financial and non-financial performance of Investee Companies for the duration that the investment is held and will monitor the strategy, financial and non-financial performance and risk and capital structure, through financial analysis of the Investee Company’s reports, by attending analyst meetings, investor presentations and using media and third-party research. Any concerns that arise as a result of this monitoring will inform engagement and investment decisions.
3.2.2. In addition, external research enables the ITs, where considered appropriate for a Client, to consider Environmental, Social and Governance (ESG) factors for bespoke Client portfolios (although these factors are not currently considered key with regard to the Model Portfolios or the UCITs funds), which may then inform subsequent engagement and investment decisions.
3.3. How Credo conducts dialogues with Investee Companies:
3.3.1. Credo has an outcomes-based philosophy underpinning our approach to engagement. The majority of dialogues that form Credo’s engagement with Investee Companies are conducted by the ITs with the management and/or the investor relations. We would consider the extent of the engagement required, if any, with the Investee Company based on our investment policies, the nature of our Clients who are invested, the size of our holdings, materiality of the risks and issues and the feasibility of achieving change or influencing the Investee Company through engagement.
3.3.2. The nature and frequency of the dialogue depends on the location of the Investee Company, stage of engagement, severity of the issue and willingness by the Investee Company to engage.
3.3.3. Generally, our engagement activity is limited as we invest in very large and liquid companies so our relative shareholding size tends to be small.
3.4. How Credo exercises voting rights and other rights attached to shares:
Credo would not as a general policy exercise any voting rights on behalf of its discretionary Clients, given that its shareholding will be relatively small as most of the investments will be in mid to large-cap entities, although it will do so if specifically requested by a Client to do so or we believe it would be beneficial to our Clients to do so.
3.5. How Credo cooperates with other shareholders:
Credo may in exceptional circumstances collaborate with other shareholders, when Credo believes that the interests of its Clients are aligned with those of other shareholders and there is a material issue at stake and that such collaboration:
3.5.1. may enhance its ability to engage with the Investee Company; and
3.5.2. may enable Credo and/or the other shareholders to influence the actions and governance of the Investee Company to achieve the desired outcome for our Clients.
3.6. How Credo communicates with relevant stakeholders of the Investee Companies:
Credo’s activities may in exceptional cases and only where the size of the shareholding that Credo is managing, warrants and/or requires such engagement, include discussions with relevant stakeholders of Investee Companies.
3.7. How Credo manages actual and potential conflicts of interests in relation to Credo’s engagement:
3.7.1. We actively identify, report and mitigate conflicts of interest. When any staff member recognises a potential conflict of interest with an Investee Company in which they are engaging, he or she must raise this with their line manager and Compliance.
3.7.2. Potential conflicts of interest may arise where a Credo member of staff has a personal interest in the same Investee Company as a Client either as a result of an investment in the Investee Company or as a result of a material personal relationship with a material person at the Investee Company. Our Conflicts of Interest Policy which is available on our website here, which sets out the processes to avoid or mitigate the risk of any such potential conflicts.
3.7.3. Where a staff member has a personal connection with a company, he or she is required to report this to Compliance.
Annual implementation of this Engagement Policy
Since it is not Credo’s intention to exercise voting rights on behalf of Clients unless specifically instructed to do so, it is unlikely that Credo will have any information to disclose regarding its voting behaviour but to the extent that it has exercised any voting rights on behalf of any of its discretionary Clients, it will make such disclosures as required by the applicable law.
Version 2.2, as at November 2021
Personal data is any information that directly or indirectly identifies you which includes, without limitation, your personal details, transactions and use of our products and services as part of your relationship with us.
Credo Capital Limited and its group-affiliated companies (together Credo, we or us) are committed to protecting the privacy and security of your personal data. For the purposes of the UK GDPR within the meaning given to it in section 3(10) (as supplemented by section 205(4) of the Data Protection Act 2018), Data Protection Act 2018 (and regulations made thereunder), and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data and the guidance and codes of practice issued by the Information Commissioner’s Office or other relevant regulatory authority (collectively, Data Protection Laws), we are a data controller. This means that we are primarily responsible for making determinations about how and why we process your personal data.
Collecting your personal data
We collect personal data about you from different places including:
- directly from you;
- from someone acting on your behalf;
- from publicly available sources or third parties; or
- where we might generate such information ourselves.
We may collect, use and share certain categories of your personal data which include, without limitation, your:
- name, date of birth, address and contact details;
- nationality and national identity number(s);
- identification documentation;
- tax status and tax identification number;
- employment details, income and personal wealth (for example your properties); and
- bank account details and/or account balance information.
Using your personal data
We will only use your personal data when we are allowed to under Data Protection Laws in order to fulfil our legal or regulatory obligations, provide our contractual services to you or because we have a legitimate business interest. This includes:
- detecting and preventing fraud, money laundering and/or other types of financial crime;
- providing products and/or services requested by you;
- managing your Credo accounts and dealing with any of your transactions;
- enforcing or defending our rights;
- monitoring and recording calls; and
- managing our relationship, including electronic communications, with you.
Sharing of your personal data
When we use your personal data for the purposes set out above, we may only share it with:
- custodians, clearing houses or other third parties contracted with us (and that agree to be bound by appropriate confidentiality restrictions) in order to carry out these contractual services for you or for your benefit;
- any law enforcement, regulatory and other governmental authorities;
- any introducing broker or financial intermediary from whom we receive your personal data; or
- persons acting on your behalf, including your financial advisers, appointed persons or your bank.
Transfer of your personal data to third parties and outside the United Kingdom
We or the above recipients may transfer your personal data to third parties, both inside and outside of the United Kingdom (such as South Africa, where data privacy laws are not equivalent to those in the United Kingdom). In those instances, we will take the necessary steps to ensure that your personal data is protected in accordance with the Data Protection Laws.
You have a right to:
- receive certain information about our processing activities;
- request access which may be subject to a fee (as amended from time to time) to meet our costs in providing you with details of the personal data we hold about you;
- request the rectification, erasure or withdrawal of your personal data;
- restrict or object to the processing of your personal data;
- prevent our use of your personal data for direct marketing purposes; and
- in certain circumstances, request to transfer your personal data from us to another data controller.
If you wish to exercise any of these rights you should contact our Data Sponsor using the details provided under the Contact tab. However, please note that in some circumstances we might not be able to comply fully with your request if it conflicts with Data Protection Laws or other laws and regulatory obligations to which we are bound.
You also have the right to lodge a complaint with the Information Commissioner’s Office if you consider that the processing of your personal data carried out by us infringes the applicable Data Protection Laws. Please see: https://ico.org.uk/ for more information on how to lodge a complaint.
Security of your personal data
We have taken and will continue to take the necessary steps to protect your personal data against loss or theft, as well as from unauthorised access, disclosure, copying, use or modification, regardless of the format in which it is held. Our current policy is that we will retain your personal data for a period of six years from the end of our relationship with you.
Changes to this Privacy Notice
We may revise or supplement this Privacy Notice at any time to reflect, for example, any changes in relevant laws and regulations or as a result of a significant change to our business practices or technologies used. Please ensure that you check our website from time to time for such modifications.
All enquires, requests or comments regarding this Privacy Notice or relating to the processing of your personal data are welcomed and should be sent to the Data Sponsor at Credo Capital Limited, York Gate, 100 Marylebone Road, NW1 5DX, London, United Kingdom or by email to email@example.com.
Version 2.0, as at October 2021
1.2. A cookie is a small piece of data (file of letters and numbers) that a website asks a visiting user to store on their device in order to remember information about them. Cookies contain information that is transferred to your computer's hard drive. Those cookies are set by us and called first-party cookies. We also use one type of third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our analytical and performance efforts.
1.3. We use the following types of cookies:
1.3.1. Strictly necessary cookies. These are cookies that are required for the MyCredo Platform to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as logging into secure areas of the MyCredo Platform. You can set your browser to block or alert you about these cookies, but some parts of the MyCredo Platform will not then work. These cookies do not store any personally identifiable information. They include cookies that enable you to log into secure areas of our website.
1.3.2. Analytical or performance cookies. These allow us to recognise and count the number of visitors and traffic sources and to see how visitors move around our website when they are using it. This helps us to measure and improve the way our website works, for example, by ensuring that users are finding what they are looking for easily, and to know which pages are the most and least popular. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our website, and will not be able to monitor its performance.
1.3.3. Functionality cookies. These are used to recognise you when you return to our website. This enables us to provide enhanced functionality and to personalise our content for you, greet you by name and remember your preferences (for example, your choice of region or cookie settings). If you do not allow these cookies then some or all of these services may not function properly.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
1.4. We do not share the information collected by the cookies with any third parties.
1.5. If you do not accept the use of these cookies, please disable them by clicking on the cookie settings links from our cookie banner. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our website or the MyCredo Platform.
1.6. Except for strictly necessary cookies, all cookies will expire after at the end of each session.
From time to time, Credo Capital Limited ("Credo") may publish investment research and recommendations on this website. Such investment research will usually be impartial or not. Set out below is Credo 's policy on the impartiality of research.
Policy of impartiality
Investment research issued by analysts is conducted under the following circumstances:
- The analysts have no relationship with the issuer of securities;
- The analysts' remuneration is not linked in any manner to the outcome of the recommendation;
- The analysts do not receive any inducement from the issuer of securities to provide favourable research;
- The research is not reviewed by any persons whose impartiality might reasonably be considered to conflict with the interests of the clients to whom the investment research is to be distributed.
- The analysts are not involved in any other activities in the Credo Group that will place their impartiality in question.
In addition, Credo does not undertake proprietary trading.
In terms of Credo's policy, no dealing is permitted by staff or clients (other than an unsolicited client order) until the clients for whom the publication is principally intended have had (or are likely to have had) a reasonable opportunity to act upon it.
In the event that a company in the Credo Group has a mandate to provide services or advice to the Issuer of the securities which are the subject of an investment recommendation, such securities are placed on a restricted list and will be subject to the policy referred to above.
The above policies and procedures are strictly monitored by the compliance team.
Research that is not impartial
In the event that a newsletter or recommendation does not comply with the above policy, readers will be warned that the research cannot be relied upon as being impartial, objective or independent.
If you are a UK resident retail client who wishes Credo Capital Limited ("Credo") to advise you in connection with certain types of retail investment products (such as units in collective investment schemes (regulated and unregulated), interests in investment trust savings schemes, securities in investment trusts, other designated investments in a packaged form or structured capital-at-risk products (collectively "RIPs")), Credo is obliged to bring to your attention that the advice that Credo will give to you will not be independent advice covering the whole range of RIPs (as defined in the Conduct of Business Rules of the Financial Conduct Authority) but will be given on a limited range of products and/or in respect of a limited number of providers and accordingly the advice will be restricted.
Conflicts of Interest Policy
Version 3.3, as at January 2022
Conflicts of Interest and potential conflicts are ubiquitous in the financial services industry and Credo Capital Limited (we/us/it/our) takes the management and mitigation of such conflicts seriously. Although the potential for conflicts to arise is most likely to be greater in large organisations providing a full range of financial services, even smaller firms may have interests which conflict with the duties owed to Clients. The failure to deal appropriately with any conflict leads to the undermining of confidence in the financial markets in general. At the individual firm level, firms failing to address such conflicts may be exposed to the risk of litigation and loss of reputation. Therefore, regulatory authorities expect strong management oversight and control in this respect.
2. Application and Fair Treatment
2.1. Normally we do not take positions or deal on our own account. However, a conflict could arise where we, or a company in the Credo Group that is our holding company and its subsidiaries (a Group Company) or some other person connected with us (including an employee, Director or affiliate of Credo):
2.1.1. are likely to make a financial gain, or avoid a loss, at the expense of a Client;
2.1.2. have an interest in the outcome of a service provided to, or transaction carried out on behalf of, a Client that is distinct from the Client's interest;
2.1.3. have a financial or other incentive to favour the interest of one Client or group of Clients over the interests of another Client;
2.1.4. carries on the same business as the Client; or
2.1.5. receives, or will receive, an inducement from a third party in relation to a service provided to the Client that is different from the standard commission, or fee, for that particular service.
2.2. Although we only provide restricted advice, we do offer a wide range of financial and investment advisory services, investment management services, securities trading and brokerage services and other commercial and investment products and services to a wide range of individuals and organisations and as a result we or any Group Company may at times have interests which conflict with those of our Clients. We aim to treat our Clients fairly, suitably and appropriately. One of the ways in which we seek to achieve these aims is to have regard to the conflicts of interest that may arise through our business activities where such conflicts may involve the risk of damage to our Clients. Under the provisions of the FCA Rules we are required to maintain and operate effective organisational and administrative arrangements with a view to taking all necessary and appropriate steps to identify, monitor and manage such conflicts of interest. We have put this Policy in place to meet this obligation and set out below a summary of that Policy and the key information that is needed by Clients to understand the measures we are taking to safeguard the interests of our Clients.
2.3. Our internal policies and procedures are designed to ensure that we identify potential conflicts of interest that arise or may arise between us and our Clients and between one of our Clients and another.
2.4. The circumstances in which such a conflict of interest or potential conflict of interest may arise, include, but are not limited to, where we or any of our associates (as defined in section 345 of the Companies Act, 2006) (including any Group Company) may:
2.4.1. act on behalf of a Client, as agent and also act for an associate (including any Group Company) or a third-party Client or investor in the same transaction, or act as a distributor of an investment and receive a benefit, including a placement fee, commission, rebate or reduction (whether from standard rates of commission or otherwise), in connection with any service or transaction provided or entered into. Where we are not prohibited by any relevant rules of the FCA, we may retain such benefit and we undertake to provide the Client with further details of any such benefit that we receive on request;
2.4.2. act in relation to investments where any of us is involved in a new issue, rights issue, takeover or similar transaction concerning the investments;
2.4.3. act in relation to investments where it or any director or staff member may hold an interest or shareholding in the Issuer of the securities or the entity that is facilitating the investment;
2.4.4. invest a Client in or advise a Client to invest in a fund(s) of which we are the investment manager;
2.4.5. execute a transaction for or with a Client in circumstances where we have knowledge of other actual or potential transactions in the relevant investment;
2.4.6. hold a position in, or trade, deal or make markets in, investments purchased or sold by a Client;
2.4.7. recommend the purchase or sale of a designated investment in which one of our Clients has given instructions to buy or sell;
2.4.8. act as adviser to, or have any other business relationships with, or interest in, the issuer (or any of its associates or advisers) of any investments purchased or sold by a Client or advise any person in connection with a strategic transaction in relation to such investments, including but not limited to, a merger, acquisition or takeover by or for any such issuer (or associates or advisers);
2.4.9. recommend the purchase or sale of a designated investment in which we have the opposite position; or
2.4.10. in exceptional circumstances and where a Group Company is dealing as principal for its own account, buy or sell the investment concerned and therefore make a profit (or loss) or take a mark-up, mark-down or credit for its own account.
3. Managing Conflicts
3.1. We have implemented and maintain a number of procedures and measures for preventing or where appropriate, managing conflicts of interest that arise in the course of our business. Such measures may include, but are not limited to, the following:
3.1.1. structural separation. Such separation may be physical or otherwise, including but not limited to information barriers;
3.1.2. compensation arrangements and/or management and supervisory structures which are aligned with this Policy;
3.1.3. oversight of contacts between and within business units whose Clients have adverse or competing interests with the Clients of other business units;
3.1.4. where Credo is entitled to receive a fee from a third party, it will only do so in compliance with the FCA Rules;
3.1.5. regulation of personal investment and business activities of our employees by our Compliance Department to prevent conflicts of interest arising against the interests of Clients; and
3.1.6. disclosure on the website, in Credo's Terms of Business, in any specific information document and/or in person, that conflicts of interest situations may arise and by accepting those Terms of Business or the specific investment, the Client agrees that he/she/it does not object to a conflict of interest that is specifically disclosed.
3.2. Where these measures are not sufficient to ensure, with reasonable certainty, that risks of damage to the interests of one or more Clients will be prevented, we will be required to clearly disclose the general nature and sources of the conflict(s) and to disclose the steps taken to mitigate those risks, in relation to the Client(s) concerned, before undertaking business with or for the Client(s). The nature of the disclosures must:
3.2.1. be made in a durable medium;
3.2.2. clearly state that the organisational and administrative arrangements established to prevent or manage that conflict are not sufficient to ensure, with reasonable confidence, that the risks of damage to the interests of the Client(s) will be prevented;
3.2.3. include specific description of the conflicts of interest that arise in the provision of investment services or ancillary services;
3.2.4. explain the risks to the Client(s) that arise as a result of the conflicts of interest; and
3.2.5. include sufficient detail, taking into account the nature of the Client(s), to enable that/those Client(s) to take an informed decision with respect to the service in the context of which the conflict of interest arises.
3.3. We must treat the disclosure of conflicts as a measure of last resort to be used only where the effective organisational and administrative arrangements established by us, to prevent or manage conflicts of interest, are not sufficient to ensure, with reasonable confidence, that the risks of damage to the interests of the Client(s) will be prevented.
3.4. If we believe there is no practicable way of preventing damage to the interests of one or more Clients, we may decline to act.
3.5. Subject to the circumstances set out in section 2.1 above, which may result in conflicts of interest, we require our Clients to agree that we and any relevant Group Company may provide the relevant services despite any such interest and that we are not required to account for any income, gain, profit, benefit or other advantage arising from doing so, provided that we do not contravene the FCA Rules.
3.6. Group Companies and/or their employees may make markets or specialise in, have positions in and effect transactions in securities of companies and may also perform or seek to perform investment advisory or corporate finance activities for those companies. As a result, we may not be able to advise or deal for Clients in certain investments and we reserve the right at any time in our absolute discretion to decline to deal or arrange any transaction or give advice or make any recommendation.
3.7. Where we act as an intermediary for packaged products (such as collective investment schemes and/or close ended companies), we may advise a Client and/or buy or sell units for a Client in, any packaged products, including those where we are or a Group Company is the trustee, operator, manager, administrator or an adviser of/to the scheme.
3.8. Where we have a discretionary or advisory mandate from a Client and invest or advise the Client to invest some or all of their assets in a Credo fund (where we are the investment manager) such as the Credo Dynamic fund, Credo Global Equity fund and the Credo Growth fund (an in-house fund), there could be a conflict of interest which must be managed.
3.8.1. However, for Clients who want an investment based on Credo’s investment methodology (CIM), there will not be a conflict where the in-house fund essentially reflects the CIM, where it is the same investment methodology used for Credo’s segregated model portfolios. Credo will always act in a Client’s best interests in making any recommendation to invest in an in-house fund and where it is a suitable investment, Credo’s intention is that Clients invest in an in-house fund in preference to its segregated model portfolios, save where the Client wishes to invest or we believe the Client should invest in an asset class that our in-house fund(s) do not cover. In any event and whether or not an in-house fund reflects the CIM, we will assess on an annual basis whether the investment remains suitable, and such an assessment may include a review of other similar funds.
3.8.2. We recognise that there could be conflicts between the trading undertaken by the in-house funds, the Credo model-portfolios, Client bespoke portfolios and personal account (PA) dealing and we have controls in place to mitigate the risk of such conflicts, e.g. the fund managers take into account whether a particular trade decision is suitable for all Clients with the same risk profile, but because of the construction rules applicable to the in-house funds, their holdings may be different; no PA dealing may be undertaken in the opposite direction to an in-house fund unless there are good reasons and the necessary approval has been obtained; trading for the in-house funds and the model portfolios which have the same risk profile will as far as possible be the same, save for timing differences.
3.9. We may match a Client’s transaction with that of another Client by acting on his/her/its behalf as well.
3.10. We may recommend or buy investments where we are or a Group Company is involved in a new issue, rights issue, takeover or similar transaction concerning the investment and/or where we or a Group Company has given advice to the issuer.
3.11.We will be entitled from time to time, at our absolute discretion, to delegate to any person or entity the performance of any of our duties, functions or powers. If required by any applicable regulations, the appropriate details of any delegation will be provided to Clients.
4. Updating the Policy
How often will we update the policy?
We will update the Policy periodically to take into account changes as and when appropriate.
How can Clients obtain the most recent version of the Policy?
If a Client would like to receive a copy, they may contact us in the manner described in section 6.
5. Consenting to this Policy
We are required to obtain a Client’s written consent to this Policy before we undertake any transaction or provide any service to them. Client consent will be given in the Declarations and Signatures section in our Application Form and is deemed to refer to the most current version of this Policy.
6. Contact Details
How does a Client contact us in connection with this Policy?
If a Client has any queries about the Policy, they may contact our Compliance Officer via email to _ComplianceTeam@credogroup.com or at the address below:
Credo Capital Limited
8-12 York Gate, 100 Marylebone Road
London NW1 5DX
Tel: +44 (0)20 7968 8300
Order Execution Policy
Version 4.0, as at February 2022
This Order Execution Policy (Policy) summarises the general basis on which Credo Capital Limited (referred to hereafter as we, us or our) will provide "best execution" as required by the European Union's Directive 2014/65/EU on markets in financial instruments and Regulation (EU) No 600/2014 on markets in financial markets (referred to collectively as MiFID II) as it applies in the UK and the Conduct of Business Rules of the UK Financial Conduct Authority (FCA Rules) to all retail and professional clients.
The Policy is divided into fifteen sections:
1. Scope and Purpose
2. Achieving Best Execution
3. Choosing an Execution Venue
4. Order Handling
5. Compliance with Client Instructions
6. Methods of Execution
7. General Dealing Arrangements
8. Monitoring and Review
9. Market Hours
10. Fees and Charges
11. Conflicts of Interest
12. Consenting to the Policy
13. Limit Orders
14. Orders Executed outside a Regulated Market
15. Contact Details
Annex A: List of Execution Venues
1. Scope and Purpose
What is the purpose of the Policy?
We recognise the importance of achieving the best possible result on a consistent basis when executing trades for you. This is important for maintaining and developing our relationship with you. We strive at all times to act fairly and reasonably in dealing with you. In certain cases where we are providing order execution services to our clients, we are required under MiFID II and the applicable FCA Rules to establish and comply with a policy on order execution. The purpose of this Policy is to set out our obligations to you in a clear and concise manner.
When does this Policy apply?
This Policy applies where we carry out orders in Financial Instruments (as defined by MiFID II*) for retail and professional clients, whether by executing such orders on a client’s behalf, or transmitting them to a third-party firm for execution (on which see section 2). For example, this will be the case when we:
- execute our client’s order by dealing as agent; and
- as agent, “work” an order on our client’s behalf, which occurs where our client’s place an order with us and we execute it over a period of time using one or more execution venues.
The financial instruments covered by MiFID II include most financial instruments but do not include:
- spot foreign currency exchange transactions; or
- spot commodity derivative transactions.
(*) The full definition can be found at https://www.handbook.fca.org.uk/handbook/glossary/G1519.html
2. Achieving Best Execution
We operate centralised trading desks (“Desks”) for each financial asset class, such as equities, fixed income, foreign exchange, or collective investment schemes (Funds). The Desks are comprised of experienced investment professionals who use their commercial judgement and available market information to direct order flows to the most appropriate counterparties and venues. All of our employees who perform a Certification Function (Certified Persons) are required to be assessed as fit and proper in advance of performing their role and at least once a year after commencing in their role. This is required under the FCA’s Senior Managers and Certification Regime which came into effect on 9 December 2019. We have internal processes and controls in place to establish the initial and ongoing fitness and propriety of our Certified Persons, including the assessment of threshold competency to perform their role and evidence of their continued professional development as part of our training and competency requirements.
What does "best execution" mean?
"Best execution" means that we:
- have a set policy (namely this Policy) which is designed to achieve the best possible result (taking into account all relevant execution factors as described below) across all orders on a consistent basis for any financial instrument covered by MiFID II when placing the orders for execution;
- are committed to complying with the Policy; and
- take steps to monitor, review and update the Policy to ensure it continues to achieve the required results.
Complying with our best execution obligations under MiFID II does not involve a transaction-by-transaction analysis. Instead, we are required to take all sufficient steps to obtain the best possible result overall when executing orders on your behalf having regard to the execution factors set out in MiFID II and the applicable FCA Rules.
What factors do we take into account to achieve best execution?
In achieving best execution, we take into account a number of execution factors (unless otherwise instructed by our client, as discussed in section 5 below). These include:
- speed of execution;
- likelihood of execution (liquidity) and settlement;
- size and nature of the order;
- likely market impact;
- type and characteristics of financial instrument;
- characteristics of the possible execution venues;
- nature of the client (retail/professional); and
- any other consideration relevant to the execution of the order.
We generally treat price as the most important factor for obtaining the best possible result. However, the overall value to our client of a particular order may be affected by the other factors listed above. In determining the relative importance of these factors, we will use reasonable judgment together with our understanding of the appropriate execution criteria for the specific order. For example, when transacting a large order, minimising market impact might be more important than price or, when trading an illiquid product, certainty of execution might be more important than price. We may therefore conclude that factors other than price and costs are more important in achieving the best possible result for you. The relative importance of each of the factors will differ depending on the following execution criteria:
- whether our client is categorised as a retail or professional client and any special objectives he/she may have in relation to the execution of the order;
- the characteristics of our client order;
- the characteristics of the financial instruments to which our client order relates; and
- the characteristics of the venues (if there is more than one) to which our client order may be directed.
What is our responsibility when our client order is executed for us by a third party?
To achieve best execution on an order we may use a third-party broker to provide access to markets where we otherwise may not be able to execute or where we believe it to be in our client’s best interests to do so, for e.g., to source liquidity or to access an algorithm. Where we owe best execution on an order and that order is passed to a third-party broker that has discretion over the execution of any aspect of such order (either in whole or in part), we will be relying on the third-party broker to execute the order in a way which enables us to meet our best execution obligation. We will monitor the execution and carry out due diligence on such third-party brokers to ensure that we are satisfied that they are enabling us to comply with our best execution obligations.
3. Choosing an Execution Venue
Which execution venues will we use?
A list of the execution venues and third-party brokers which we place significant reliance upon to enable us to obtain best execution on a consistent basis can be found in Annex A below. This list may be updated from time to time; our clients will not be notified separately of any changes to this list.
We will regularly review the venues or third-party brokers utilised, taking into consideration the factors we describe below for determining the entities with which the orders are placed, or to which we transmit orders for execution, in order to ensure that the venues/brokers that we use are providing best execution, taking into account all orders executed during the review period.
Where it appears in a particular case that better execution is available from an execution venue or third-party broker that we do not ordinarily use, we may use such other execution venue or third-party broker on a case-by-case basis.
What factors are taken into account in determining the execution venues?
Factors which we consider in selecting the entities with which our clients’ orders are placed or to which we transmit their orders for execution in respect of a particular financial instrument include:
- general prices available;
- depth of liquidity;
- relative volatility in the market;
- speed of execution;
- cost of execution;
- creditworthiness of the counterparties on the venue or the central counterparty; and
- quality and cost of clearing and settlement.
Where applicable, we will take steps so that we do not structure or charge our commissions in such a way as to discriminate unfairly between execution venues.
Where we have a choice of venues in respect of a particular order, how do we choose?
We take into account factors such as costs and benefits of accessing multiple venues and accessibility in deciding which venues we use. In certain circumstances, we may have access to more than one venue for executing an order in a particular financial instrument. In such cases, we will endeavour to choose the best venue for the order taking into account the factors applicable to choosing venues.
How often do we review our venues?
Generally, we will review the venues we use to execute your orders on an annual basis.
4. Order Handling
What procedures are in place for handling client orders?
In accordance with the FCA’s Rules, we are required to have procedures and arrangements in place that provide for the prompt, fair and expeditious execution of orders.
Orders must be executed sequentially and promptly, unless this is impracticable given the characteristics of the order, market conditions or if the interests of the client require otherwise.
We may combine a client order with orders made for other clients. By combining the orders we must reasonably believe that this is unlikely to disadvantage any client and sufficient prior disclosure is therefore made in this Policy that the effect of aggregation may work to a client’s disadvantage, but the intention is to ensure that no consistent patterns of disadvantage are developed. As such, aggregation may result in our client obtaining a less favourable price in relation to a particular order.
In the usual course, all executions of aggregated orders will be allocated in accordance with the original intended allocation recorded on the trading record at the time the orders are approved. In the event of an order being scaled back, the executed order will normally be allocated to clients on a pro-rata basis. There may be circumstances, however, where a pro-rata allocation is suboptimal, for instance, where the total allocation is significantly scaled back, which could leave certain clients with holdings that are either uneconomical or cannot be allocated as they fall below the minimum piece size. A client may not receive an allocation in accordance with the original intended allocation, for the reasons described above.
5. Compliance with Client Instructions
What happens if a client gives us specific instructions as to how to execute his/her order?
Where we owe our clients a duty of best execution and they provide us with specific instructions in relation to the entire order, or any particular aspect of the order, which we accept, then we will execute the order in accordance with those instructions and in doing so we will have satisfied our best execution obligations with respect to the relevant aspects of the order. Where the client’s instructions relate to only part of the order, the remaining element of the order not covered by the specific instructions will, subject to the following paragraph, remain subject to best execution requirements.
Please note that if a client provides us with specific instructions this may change the way in which we execute his/her orders and may prevent us from taking the steps that we have designed and implemented in this Policy to obtain the best possible result for the execution of in-scope orders.
We reserve the right to refuse to implement specific instructions from our clients regarding the execution of their orders where, in our opinion, such instructions are not practicable or may be contrary to their best interests.
6. Methods of Execution
What methods of execution can be used to complete an order?
Subject to any specific instructions that may be given by our client (see section 5), we will execute an order by one of the following methods or a combination thereof:
i. On a Regulated Market, Multi-lateral Trading Facility (MTF) or Organised Trading Facility (OTF) by:
- executing the order directly on a Regulated Market, MTF or OTF or where we are not a direct member of the relevant Regulated Market, MTF or OTF, with a third-party broker; or
- executing the order with, or transmitting it for execution to a liquidity provider that forms part of a Regulated Market, MTF or OTF; or
- executing the order with a matching order from another client under the rules of a Regulated Market, MTF or OTF.
ii. Where we have obtained prior express consent from our client (section 12 below), outside a Regulated Market, MTF or OTF by:
- executing the order with, or transmitting it for execution to a liquidity provider that is not part of a Regulated Market MTF or OTF; or
- executing the order with a matching order from another client outside the rules of a Regulated Market, MTF or OTF.
iii. In respect of a financial instrument not admitted to trading on a Regulated Market, MTF or OTF, we will carry out our client’s order in the manner that we consider the most appropriate. We will endeavour to check the fairness of the price by gathering market data used in the estimation of the price of such financial instrument and, where possible, by comparing it with similar financial instruments.
7. General Dealing Arrangement
What execution methods are used for dealing in the various asset classes?
The following information will demonstrate in more general terms how we execute orders for more commonly traded financial instruments:
i. Equities (including Investment Trusts, Exchange Traded Products (ETP) Warrants and Depository Receipts): Assuming normal market conditions, we will typically select counterparties by operating on a request for quote (“RFQ”) basis taking into account the execution factors. In practice, RFQ means making a direct approach to an entity in order to request a firm price or spread at which that entity is willing to buy or sell a specific financial instrument. When executing orders using this method, price will normally be the most significant factor.
However, there may be circumstances, where opting for the RFQ method, may alert the market to our trading strategy which could be detrimental to our clients. In such circumstances, larger and/or illiquid orders that exceed the pre-set parameters, and/or cannot be executed via the RFQ network, will be manually executed via the Equities Desk. Subject to the execution criteria, execution factors, the complexity of the order and any specific client instructions, our dealers will determine how best to execute the order to achieve the best outcome. This may be via:
- the RFQ network; and/or
- direct negotiation with registered market makers or other member firms of the London Stock Exchange (LSE) exchange (capital commitment from the counterparty could be utilised, this is a situation where the counterparties will be called upon to go ‘on risk’ to facilitate Credo executing its business in large order size. Credo will consider both size and the counterparties’ perceived ability to locate natural business in the stock and the willingness to commit capital to facilitate the execution of its clients’ business); and/or
- transmission to a third-party broker that will provide access to electronic communication networks (ECNs), crossing platforms, algorithmic trading strategies, systematic internalisers (SIs) and other execution venues that we cannot access directly; and/or
- by agency cross, where we match buyers and sellers internally.
Larger or more complex orders may need to be worked over a period of time and might be executed using a combination of the above.
ii. Debt securities (such as Government Bonds (Gilts) and Corporate Bonds): For fixed income transactions, liquidity and price are typically the primary determining factors given the nature of the securities, as well as the size of transaction. The best price in a market usually represents an opportunity to trade in a particular size, and should an order be above that size then the order may have to be split, or we may decide to execute with a single counterparty, if a better overall price can be achieved. When a large order is split, there is potential for information leakage which may lead to the price for subsequent executions becoming less favourable. Secondary factors will also direct us to use a particular counterparty. These include speed of execution, market positioning and the likelihood of execution and settlement. Counterparties are also selected based upon additional factors, including but not limited to, the credit quality of a counterparty, client instruction, price or any other limit value, or the underlying market conditions.
We will typically select counterparties by operating on a RFQ basis taking into account the execution factors. Larger and/or illiquid orders that exceed the pre-set parameters, and/or cannot be executed via the RFQ network, will be manually executed via the Fixed Income Desk. Quotations are available from competing venues and trades will be concluded through the counterparties where best execution can be obtained taking into account the criteria above. The Fixed Income Desk will take into consideration market levels by utilising alternative pricing and valuation sources where quotations are not available to determine how best to execute the order to achieve the best outcome. This may be via:
- the RFQ network; and/or
- direct negotiation with registered market makers or other member firms of the LSE exchange (capital commitment from the counterparty, a situation where the counterparties will be called upon to go ‘on risk’ to facilitate us executing its business in large order size. We will consider both size and the counterparties’ perceived ability to locate natural business in the stock and the willingness to commit capital to facilitate the execution of its clients’ business); and/or
- transmission to a third-party broker; and/or
- by agency cross, where we match buyers and sellers internally.
Larger or more complex orders may need to be worked over a period of time and might be executed using a combination of the above.
Debt securities often have a minimum tradable size; if an order is placed that does not meet the minimum tradable size then the Desk will notify the client. The client can either elect to cancel the trade or provide the Fixed Income Desk with specific instructions if they wish to continue with the trade on an ongoing basis.
iii. Collective Investment Schemes (Open Ended Investment Companies/Unit Trusts/Hedge Funds): For transactions in the shares or units of Collective Investment Schemes, the sole point of execution will be via our custodian who will transmit the order with the scheme manager, or their agent and the price will be established according to the scheme’s particulars or prospectus. Orders will be placed with the relevant single venue in accordance with our cut off times to meet the next valuation point of the scheme in question at the quoted price. Clients should be aware that if there is no existing relationship between our custodian and the scheme manager, or their agent, further documentation may be required, and this could delay the investment.
iv. Structured Products: Structured products are executed directly with the product provider or via a specialist broker.
v. Traded Options (Exchange Traded Options only): All orders will be executed via ADM Investor Services International Limited which is obliged to provide best execution.
vi. Foreign Exchange (FX): FX trades are only permitted in facilitation of a currency conversion or the settlement of a security trade in accordance with the permitted currencies. For the avoidance of doubt, proprietary FX trading or FX trading for investment or speculative purposes is not permitted. Standalone FX forwards (>T+5) are therefore not permitted. All orders will be executed promptly with the relevant custodian. We will endeavour to aggregate orders to reduce your costs. Our default settlement period for FX transactions is T+1 unless we are informed otherwise by our client’s.
vii. Other Asset Classes: We will execute all other trades in an appropriate manner recognising the importance of achieving the best possible result on a consistent basis when executing trades for our clients.
8. Monitoring and Review
We monitor the effectiveness of our execution arrangements and this Policy on a regular basis and assesses whether the execution quality and price achieved generally obtains the best possible result for clients. The monitoring of best execution is performed by the Trading Desk as part of the first line of defence with oversight by the Head of Trading. In addition, our compliance team monitors best execution as part of the second line of defence.
The following information will demonstrate in more general terms how we monitor orders for more commonly traded financial instruments:
i. Equities (including Investment Trusts, ETPs, Warrants and Depository Receipts): In order for us to meet the regulatory, monitoring and performance reporting requirements, we utilise an exception based price / basis point (BPS) approach. Exception based price monitoring uses price and BPS tolerances to identify trades which have been executed outside a specific range compared to various benchmark prices. The price and BPS tolerance ranges are set or agreed by our Head of Trading and are ratified by our compliance team. Tolerances are determined using independent third-party Transaction Cost Analysis (TCA) tools and an ex-post review of our trading activity.
Exception reports are generated to identify trade executions that are outside the market price / benchmark price tolerance range, or where no comparable quote has been obtained. For those trades where no market price / benchmark is available, we will analyse the available data and competing spreads from the universe of available counterparties to model a transaction and establish a price position. Our dealers and Head of Trading review the trades and the corresponding execution factors documented at the point of trade, which resulted in the price achieved, to validate that a good outcome has been achieved for the client.
ii. Debt securities (such as Government Bonds (Gilts) and Corporate Bonds): We regularly monitor the quality of the execution against an appropriate benchmark to ensure a good outcome has been achieved for the client. Execution quality monitoring for debt securities is performed on a sample basis by our compliance team. Exceptions to the set parameters will be highlighted and where appropriate, additional controls will be implemented in order to avoid future exceptions.
We maintain an audit trail for all executed orders in the past 12 months which assists us in ascertaining whether the best possible results have been achieved. The results of our monitoring allow us to identify and implement changes to this order execution policy and arrangements as we deem necessary.
How often will we update the Policy?
This Policy is reviewed at least annually and may also be updated periodically to take account of any changes to the applicable regulation or otherwise.
How can you obtain the most recent version of the Policy?
The most recent version of the Policy is published on our website, but if you would like to receive a hard copy of the Policy, please contact us in the manner described in section 15 below.
9. Market Hours
Our dealing team is available from 8am to 5pm during UK business days. If an order is submitted outside of these hours then we will execute on a reasonable endeavours basis, but clients should have no expectations that we will do so outside of our regular trading hours.
10. Fees and Charges
The fees and charges for all asset classes are disclosed to the client in advance via the fee schedule. To obtain a copy of the fee schedule, contact the Client Services Department on +44 (0) 207 968 8300 or via email firstname.lastname@example.org quoting the relevant client account details.
To enable us to offer clients access to markets where we are not members and/ or to access certain algorithms, a third-party broker may be utilised. Any additional charges will be passed on to the client with full transparency and disclosed in the contract note. Please be aware that the charges may vary according to the execution venue. For further information in this regard, please contact the dealing team on +44 (0) 207 968 8400 or via email email@example.com.
11. Conflicts of Interest
We are responsible for ensuring that our systems, controls and procedures are robust and adequate in order to allow us to identify and manage any conflicts of interest that may arise.
In general, we arrange our business to minimise the potential for such conflicts and where they do arise we manage such conflicts to ensure that our own interests are never put ahead of those of our clients and that one group of clients is not treated more favourably than another.
We have established procedures which are designed to identify on an on-going basis any conflicts of interest that may arise. Controls and procedures are implemented to ensure that the interests of the client are never compromised. Our Conflicts of Interest Policy details the types of conflict that may arise and how they are managed should they occur. This process is overseen by our compliance team and a copy of our Conflicts of Interest Policy can be accessed via the above tab ‘Conflicts of Interests Policy’. If the arrangements made to manage conflicts of interest are not sufficient to ensure, with reasonable confidence, that the risk of damage to the client’s interests will be prevented, we will clearly disclose the general nature and/or sources of the conflicts of interest to the client before undertaking business for that client.
12. Limit Orders
We will not immediately make public any limit order in respect of shares admitted to trading on a market which is not immediately executed under prevailing market conditions. Our clients will have provided their consent to this when they signed the application form to become a client or via the regular Know Your Customer (KYC) updates we will have sent to our clients since we believe it is in their best interests to allow us to exercise our discretion in accordance with this Policy, failing which we cannot provide our investment service to them.
13. Orders Executed outside a Regulated Market
In order for us to achieve the best possible results for each order when we execute them on our clients’ behalf, we may sometimes seek to place the orders with an execution venue other than a Regulated Market, MTF or OTF. However, for a Financial Instrument that is admitted to trading on a Regulated Market, MTF or OTF, we are required to obtain our clients’ prior express consent before we execute an order in such a Financial Instrument outside a Regulated Market, MTF or OTF and our clients will have provided their consent when they signed the application form to become a client or via one of the KYC updates, failing which we cannot provide our investment service to them.
14. Consenting to the Policy
We are required by the FCA Rules to obtain prior consent from our clients to be bound by to this Policy. Once a client signs the application form to become our client, we ask him/her to confirm (in the Declarations and Signatures section) that he/she accepts this Policy.
15. Contact Details
How do you contact us in connection with this Policy?
If you have queries about this Policy, please contact our Compliance Officer at the address below or send an enquiry via email to _ComplianceTeam@credogroup.com.
Credo Capital Limited
8-12 York Gate 100 Marylebone Road
London NW1 5DX
Tel: +44 (0)20 7968 8300
ANNEX A: LIST OF EXECUTION VENUES
Detailed below is a list of the execution venues and third party brokers, on which we currently place significant reliance in meeting our best execution obligation. The list is not exhaustive and we may execute on alternative venues or with other third party brokers so long as such venues are appropriate and consistent with this Policy.
Credo benefits from reduced foreign exchange rates from custodians or other foreign exchange providers as a result of the volume of foreign exchange transactions generated by Credo.
The foreign exchange rate provided to our clients is dependent upon the size, volume, currency and market conditions relating to a transaction and that rate will include the charges set out in the table below, which are the rates that Credo will charge in addition to the rates we receive from the custodian or other foreign exchange provider.
Credo may amend these charges at any time without reference to its clients and the revised charges will be published here.
Credo may also charge a commission on certain foreign exchange transactions. Any such commission is disclosed in a client’s Fees and Charges schedule.
We believe in being an active member of both global and local communities. In particular, we believe that to give our stakeholders – employees, clients, shareholders, investors, suppliers, business partners, the communities in which we operate and the environment - the best returns, we need to set high standards of responsibility and integrity.
Leadership, Values & Ethics:
We say what we do and do what we say. We embrace our core values of honesty, integrity, trust, confidentiality, fairness and equality. Credo maintains a strong code of ethics which underpins all of our business practices.
Employees and the Workplace. We are committed to being a responsible employer which people choose to work for. We strive to ensure that both the physical working environment and our business practices are safe and allow our people to develop and deliver their best. As a people-oriented business our focus is on the professional development and wellbeing of all our employees. We have a culture where we respect and make best use of the diversity of our people as individuals.
Collaborating with our clients, we engage to understand their real business needs and deliver long-lasting value with tangible results. We take customer dialogue and feedback very seriously. We also look to embed corporate social responsibility and sustainability considerations into our advice and technology offers.
Ensuring a positive impact on the communities in which we live and operate. As an employer in various jurisdictions the Credo Group works on both national and international levels to assist and promote various charitable endeavours to support community projects. We encourage the involvement of our employees in community development.
Suppliers & Business Partners:
Working with our suppliers and business partners and committing to sound and sustainable procurement procedures, to ensure that our suppliers and business partners adhere to the same principles as we do.
Recognizing our impact on the environment we strive to reduce any negative environmental impact in the areas most relevant to our business, in particular energy use, travel and waste management. Long term sustainability is the key and we strive to increase employee awareness, reduce our impact and increase our positive contribution.
Our Aim and Policy Statement
Our Equality and Diversity strategy is designed to bring about cultural and organisational change both in the make-up of our workforce and the way in which we do business. We strive to provide a first-class service to all our customers, are working hard to have an enviable and highly motivated workforce and aim to seek out new business by offering innovative products and solutions that meet people's needs. Achieving this means we must demonstrate fairness and respect in all our dealings with our people, customers, shareholders, investors, suppliers and the communities in which we operate.
At Credo we believe that managing diversity is about valuing people as individuals. The scope of 'diversity' includes age, colour, disability, ethnicity, economic status, family or marital status, nationality, religious belief, sexual orientation, spent convictions, part time working, political opinion/affiliation and gender reassignment.
It also embraces the range of individual skills, educational qualifications, work experience and background, languages and other relevant attributes and experiences that differentiate us; all differences that can result in varying experiences, values, and ways of thinking, behaving, communicating and working.
At Credo we're committed to treating all our stakeholders fairly and with respect regardless of their sex, marital or family status, ethnic or national origin, nationality, colour, race, religious belief, political opinion, spent convictions, disability, gender reassignment, sexual orientation, age, or economic status. We use this ethos to shape and implement all our policies, practices and procedures, so that they comply with standards of fairness and so no one is disadvantaged by any unjustifiable conditions or requirements.
Every manager, employee and worker has a personal responsibility for complying with our policy and doing their bit to make it work. We apply the spirit of our policy to include any contact with third parties, as we do not tolerate discrimination against our customers or clients.
The Scope of this Policy
Our Equality and Diversity policy applies to all areas of our work. From our employees, job applicants, contractors, people employed through agencies to our distributors and supplier chains as well as our customers and clients.
Credo is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.
Guidelines and standards:
This website makes every effort to conform to level A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines which is currently the widely accepted standard for website accessibility. The W3C guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.
Whilst Credo strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.
We respect the following standards to ensure the best use of our website by all of our users.
1. Text Resizing
We understand that not everyone has '20:20' vision and that to some of you the font on our site may be too small. We have tried to ensure that all text throughout the site can be scaled up and down as you require it. In most of the modern browsers, the 'text size' option can be found in the 'view' menu in the top left of the browser window.
If you have a general problem with the size of text on websites (ours and others) there are two simple ways of increasing the size:
a) Change Operating System Preferences
You can change settings within Windows or Mac operating systems to increase the size of text used - this makes all text on your computer larger (not just websites).
b) Change Browser Preferences
You can change settings within your browser to increase the default size of "normal" text - this has the effect of enlarging the text on all the websites that you visit (provided those websites have been built in an accessible way).
Internet Explorer 6
From the top menu bar, select View and set the Text size.
Internet Explorer 7
From the menu bar underneath the search field, select Page and set the Text size.
Internet Explorer 8
From the Change Zoom Level button on the bottom right of the Internet Explorer screen just set the desired percentage.
Internet Explorer 9
From the Tools button on the top right of the Internet Explorer screen, select zoom and set the desired percentage.
Internet Explorer 10
From the Tools button on the top right of the Internet Explorer screen, select zoom and set the desired percentage.
From the Tools button on the top right of the Internet Explorer screen, select zoom and set the desired percentage.
Google Chrome, Safari, Mozilla Firefox and most other browsers
Increase Text Size: Hold down the CTRL key and press +
Decrease text size: Hold down the CTRL key and press –
All images used in this website include descriptive alt tag attributes. Where an image has no use other than being decorative the alt tag is set to null to allow easy reading of the site by all users.
We have taken care to ensure that the website's font and background colour combinations contrast significantly and are effective in ensuring information is still clear when viewed in different colour combinations.
If you wish to override the site's colours, you can do this by changing your browser settings to your own preference.
4. Browser Compatibility
We have tried to ensure that all of the pages on this site are readable in most browsers, including mobile devices. In particular we have checked compatibility with the latest versions of the most used browsers such as:
- Internet Explorer
- Microsoft Edge
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If you receive an email from the Credo Capital Limited and its group-affiliated companies (Credo Group), please be aware that the email is confidential and may be privileged. Please notify us immediately if you received it in error. Do not copy it for any purpose, nor disclose its contents to any other person. No confidentiality or privilege is waived or lost by any error in transmission. The Credo Group and, where relevant, its licensors retain all intellectual property rights in all emails sent by the Credo Group.
The Credo Group does not accept responsibility for the contents of the email message as it has been transmitted over a public network. Please call us if you suspect the message may have been intercepted or amended.
Opinions, conclusions and other information in email messages that do not relate to the official business of the Credo Group shall be understood as neither given nor endorsed by it.
The Credo Group may amend this disclaimer (or any other) at any time without notice. You should check this webpage from time to time to review the current disclaimers because they are binding on you.
Credo Group makes no warranty as to the accuracy or completeness of the content, data or information contained in any email and hereby excludes liability of any kind. Any opinions expressed in an e-mail are those of the author and do not necessarily reflect the opinions of the Credo Group.
Please send any comments you may have regarding our service to firstname.lastname@example.org.
Credo Capital Limited (company no. 3681529) is incorporated under the laws of England and Wales with its registered addresses at 8-12 York Gate, 100 Marylebone Road, London NW1 5DX. Credo Capital Limited is authorised and regulated by the Financial Conduct Authority in the United Kingdom (reference no. 192204) and as a financial services provider by the Financial Sector Conduct Authority in South Africa (reg. no. FSP 9757).
The Credo Group has adopted a Bribery Policy that is consistent with the Bribery Act, 2010 (the "Act") which came into force in the United Kingdom ("UK") on 1 July 2011. It is the Credo Group policy to conduct all of our business in an honest and ethical manner. We take a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate and to implement and enforce systems to counter bribery.
We will uphold all laws relevant to countering bribery and corruption in all the jurisdictions in which we operate, but will regard the Act as regulating our conduct both at home and abroad. We do not make and will not accept facilitation payments or "kickbacks" of any kind as they may constitute bribes under the Act. Facilitation payments are typically small, unofficial payments made to secure or expedite a routine government action by a government official.
The Act has introduced strict liability for a corporation where it fails to prevent a bribe being paid by those associated with it, including employees and third parties such as introducers, contractors, consultants and agents.
Please advise the Credo Group's Legal and Compliance Director (at email@example.com) as soon as possible if you are offered a bribe by a person, are asked to make one, suspect that this may happen in the future, or believe that you are a victim of another form of unlawful activity in connection with any of the services we provide to you or in connection with any goods and/or services you provide to the Credo Group.
Credo Group (U.K.) Limited (reg.no.3563602); Credo Capital Limited (reg.no.3681529); and Credo Property Group Limited (reg.no.3693932) are incorporated in England and Wales and registered at 8-12 York Gate, 100 Marylebone Road, London NW1 5DX. Credo Capital Limited is authorised and regulated by the Financial Conduct Authority in the United Kingdom and as a financial services provider by the Financial Sector Conduct Authority in South Africa (reg. no. FSP 9757).